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invalid product key RRS feed

  • Question

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    i purchased this today and upon instalation i am gettingan "invalid product key" response

    i have entered it multiple times and am not entering it incorrectly!!!! now what?

    Sunday, June 22, 2008 2:21 AM

Answers

All replies

  • Try reading the product key with a magnifier. It is possible to misread a letter or number. If you remain unable to enter the product key please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Sunday, June 22, 2008 2:34 AM
    Moderator
  • If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Monday, June 23, 2008 2:01 PM
    Moderator