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Everytime I buy a Onecare license from a local store and try to renew a license, I have a very long and painful experience. I end having to remove OneCare, download cleanup tools, spend a few hours reading and searching the web and then contact support for a solution. Please help, I have generated error ID: 0017-8007007b and can go no futher. Thanks, KS

Tuesday, May 20, 2008 7:45 PM

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You should not have to uninstall One Care to renew a subscription. When you go through the renewal process and get to "payment method" select Pre-Paid PIN and enter the 25 digit product key included with the retail CD. The 0017 error is a download error. See this Microsoft Knowledge Base article to troubleshoot installation issues - http://support.microsoft.com/default.aspx/kb/910656
If you continue to have installation issues please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

Tuesday, May 20, 2008 9:40 PM

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