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Suddenly 2y.o. Windows7 HP reported as not genuine RRS feed

  • Question

  • After booting this afternoon, in bottom r. h. corner of screen there was a warning that my copy of Windows 7 HP was not genuine. 

    I removed any recently installed programs, and restarted the system. The warning has disappeared.

    However may I ask you to examine the diagnostic report to ensure that all is well? Please.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {8369C8FA-6419-4EC9-BC74-6EDBBE65B43C}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{8369C8FA-6419-4EC9-BC74-6EDBBE65B43C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-331181141-244494763-1630591315</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00    </Version><SMBIOSVersion major="2" minor="6"/><Date>20091006000000.000000+000</Date></BIOS><HWID>56703507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>ECS    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C25D433309A4DBA</Val><Hash>ZMKC1E5VJqKkZocPBIVVL+FN0G8=</Hash><Pid>81602-OEM-6873317-29939</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

    Error: 0xC004F012

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 7:1:2011 20:59

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFON/YUgsAwmU7fQrcc/n4tRso=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name            OEMID Value      OEMTableID Value

      APIC                                   100609                 APIC1338

      FACP                                  100609                 FACP1338

      HPET                                  100609                 OEMHPET

      MCFG                                100609                 OEMMCFG

      SLIC                                   DELL                     ECS   

      OEMB                                100609                 OEMB1338

      GSCI                                   100609                 GMCHSCI

      SSDT                                  DpgPmm                             CpuPm

     

     

     

    Saturday, August 20, 2011 6:30 PM

Answers

All replies

  • "vintage1936" wrote in message news:9fc5f838-143c-48f8-9ae3-560c485f4dc0...

    After booting this afternoon, in bottom r. h. corner of screen there was a warning that my copy of Windows 7 HP was not genuine.

    I removed any recently installed programs, and restarted the system. The warning has disappeared.

    However may I ask you to examine the diagnostic report to ensure that all is well? Please.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

    Error: 0xC004F012

     

     

     
    It looks to me as if your Licensing Store is corrupted.....
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.


    Run MGADiag again, and post the report, together with details of any error messages encountered.

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, August 20, 2011 8:20 PM
    Moderator
  • It's not a "hills are alive" morning for me: in my childhood "I must have done something bad".

    Tried Noel's remedy but unfortunately it failed and produced an error message, detail below

     

    Microsoft Windows [Version 6.1.7601]
    
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    
    
    C:\Windows\system32>net stop sppsvc
    
    The Software Protection service is not started.
    
    
    
    More help is available by typing NET HELPMSG 3521.
    
    
    
    
    
    C:\Windows\system32>cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\M
    
    icrosoft\SoftwareProtectionPlatform
    
    
    
    C:\WINDOWS\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
    
    ectionPlatform>rename tokens.dat tokens.bar
    
    The system cannot find the file specified.
    
    
    
    C:\WINDOWS\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
    
    ectionPlatform>cd %windir%\system32
    
    
    
    C:\WINDOWS\System32>net start sppsvc
    
    The Software Protection service is starting.
    
    The Software Protection service was started successfully.
    
    
    
    
    
    C:\WINDOWS\System32>slui.exe
    
    
    
    C:\WINDOWS\System32>
    
    
    
    FAILED: Error msg below
    
    
    
    Windows Activation
    
    An error has occured
    
    Code 0x8004F807
    
    Desc: Unable to find a detailed error description
    
    
    
    The facility code is:ITF(0x04)
    
    Facility error:0xF807 (63495L)

     


    Did an ancient ancestor of Bill Gates invent the abacus?
    Sunday, August 21, 2011 10:29 AM
  • "vintage1936" wrote in message news:568bd341-7b4d-4e6c-aa5e-bed61fcf5035...

    It's not a "hills are alive" morning for me: in my childhood "I must have done something bad".

    Tried Noel's remedy but unfortunately it failed and produced an error message, detail below

     

    Microsoft Windows [Version 6.1.7601]
    
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    
    
    C:\Windows\system32>net stop sppsvc
    
    The Software Protection service is not started.
    
    
    C:\WINDOWS\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform>rename tokens.dat tokens.bar
    
    The system cannot find the file specified.
    
    
    
    C:\WINDOWS\System32>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service was started successfully.
    
    
    
    
    
    C:\WINDOWS\System32>slui.exe
    C:\WINDOWS\System32>
    
    FAILED: Error msg below
    
    Windows Activation
    
    An error has occured
    
    Code 0x8004F807
    
    Desc: Unable to find a detailed error description
    
    
    Did an ancient ancestor of Bill Gates invent the abacus?
    
    
     
     
    Hmmm – 0x8004 errors are rare – and undefined, as you can see.
     
    I can see very few references to such an error in this context – most seem to relate to KMS Keys  (which yours is not)
     
    The fact that the SPPSVC was not running at the time is also odd – usually that would be reported in the MGADiag, or we would at least get some indication of a problem when you started the service.
     
    Please check the settings for the service by running the following commands in an Elevated Command Prompt window, and post the results.
     
    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc

     
    please also check for the existence of the tokens.dat file in Windows Explorer (you will need to enable Hidden and Protected files in Folder Options) – what date was it created and/or modified?
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 21, 2011 11:09 AM
    Moderator
  • Hi! here is report

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    
    C:\Windows\system32>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service was started successfully.
    
    
    C:\Windows\system32>sc queryex sppsvc
    
    SERVICE_NAME: sppsvc
        TYPE        : 10 WIN32_OWN_PROCESS
        STATE       : 4 RUNNING
                    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE  : 0 (0x0)
        SERVICE_EXIT_CODE : 0 (0x0)
        CHECKPOINT     : 0x0
        WAIT_HINT     : 0x0
        PID        : 1196
        FLAGS       :
    
    C:\Windows\system32>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS
    
    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE: UNRESTRICTED
    
    C:\Windows\system32>sc sdshow sppsvc
    
    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPL
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRC
    DWO;;;WD)
    
    C:\Windows\system32>

    Even though show hidden is set, I've been unable to locate tokens.dat. The only reference to tokens was in a file

    slmgr.vbs This now seems inaccessible.


    Did an ancient ancestor of Bill Gates invent the abacus?
    Sunday, August 21, 2011 3:58 PM
  • "vintage1936" wrote in message news:c145440a-48bd-4424-aad3-61920c2df7c6...

    Hi! here is report

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    
    C:\Windows\system32>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service was started successfully.
    
    
    C:\Windows\system32>sc queryex sppsvc
    
    SERVICE_NAME: sppsvc
      TYPE    : 10 WIN32_OWN_PROCESS
      STATE    : 4 RUNNING
            (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
      WIN32_EXIT_CODE : 0 (0x0)
      SERVICE_EXIT_CODE : 0 (0x0)
      CHECKPOINT   : 0x0
      WAIT_HINT   : 0x0
      PID    : 1196
      FLAGS    :
    
    C:\Windows\system32>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS
    
    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE: UNRESTRICTED
    
    C:\Windows\system32>sc sdshow sppsvc
    
    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPL
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRC
    DWO;;;WD)
    
    C:\Windows\system32>

    Even though show hidden is set, I've been unable to locate tokens.dat. The only reference to tokens was in a file

    slmgr.vbs This now seems inaccessible.


    Did an ancient ancestor of Bill Gates invent the abacus?
     
     
    You missed a couple :)
    SC QC SPPSVC
    SC QPRIVS  SPPSVC
     
    There is also a problem with the print in your sdshow output – it may just be a dropped character, so please run
    SC SDSHOW SPPSVC
    again.
     
    You will need to disable ‘Hide Protected operating system files’ – this will require a confirmation – to be able to see the token.dat file.
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 21, 2011 4:24 PM
    Moderator
  • Sorry, hope this is better

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    
    C:\Windows\system32>SC QC SPPSVC
    [SC] QueryServiceConfig SUCCESS
    
    SERVICE_NAME: SPPSVC
        TYPE        : 10 WIN32_OWN_PROCESS
        START_TYPE     : 2  AUTO_START (DELAYED)
        ERROR_CONTROL   : 1  NORMAL
        BINARY_PATH_NAME  : C:\Windows\system32\sppsvc.exe
        LOAD_ORDER_GROUP  :
        TAG        : 0
        DISPLAY_NAME    : Software Protection
        DEPENDENCIES    : RpcSs
        SERVICE_START_NAME : NT AUTHORITY\NetworkService
    
    C:\Windows\system32>SC QPRIVS SPPSVC
    [SC] QueryServiceConfig2 SUCCESS
    
    SERVICE_NAME: SPPSVC
        PRIVILEGES    : SeAuditPrivilege
                 : SeChangeNotifyPrivilege
                 : SeCreateGlobalPrivilege
                 : SeImpersonatePrivilege
    
    C:\Windows\system32>SC SDSHOW SPPSVC
    
    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)
    
    C:\Windows\system32>
    
    Still no luck with tokens. Wondering hat the path to that file or its containing folder wold be: could I check it that way,perhaps??



    Did an ancient ancestor of Bill Gates invent the abacus?
    Sunday, August 21, 2011 5:40 PM
  • "vintage1936" wrote in message news:61e72f2d-56b3-4301-9aa1-c4afe7f06d35...

    Sorry, hope this is better

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    
    C:\Windows\system32>SC QC SPPSVC
    [SC] QueryServiceConfig SUCCESS
    
    SERVICE_NAME: SPPSVC
      TYPE    : 10 WIN32_OWN_PROCESS
      START_TYPE   : 2 AUTO_START (DELAYED)
      ERROR_CONTROL  : 1 NORMAL
      BINARY_PATH_NAME : C:\Windows\system32\sppsvc.exe
      LOAD_ORDER_GROUP :
      TAG    : 0
      DISPLAY_NAME  : Software Protection
      DEPENDENCIES  : RpcSs
      SERVICE_START_NAME : NT AUTHORITY\NetworkService
    
    C:\Windows\system32>SC QPRIVS SPPSVC
    [SC] QueryServiceConfig2 SUCCESS
    
    SERVICE_NAME: SPPSVC
      PRIVILEGES  : SeAuditPrivilege
           : SeChangeNotifyPrivilege
           : SeCreateGlobalPrivilege
           : SeImpersonatePrivilege
    
    C:\Windows\system32>SC SDSHOW SPPSVC
    
    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)
    
    C:\Windows\system32>
    
    Still no luck with tokens. Wondering hat the path to that file or its containing folder wold be: could I check it that way,perhaps??



    Did an ancient ancestor of Bill Gates invent the abacus?
     
    The path is C:\WINDOWS\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
     
    All the  SC data looks nominal – so there’s something preventing the service from starting normally, which means that there should be a few entries in the Event Viewer logs.
    Can you please check there, and see if there are any references to the Software Protection Service in the System logs in Event Viewer which refer to the the service failing to start – or any other errors that occur at the same time as such errors?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 21, 2011 6:27 PM
    Moderator
  • Sorry, TBH I am floundering as to what might be the events to report; there are so many of them.

    Having turned the computer off, as I do overnight, on reboot this morning the warning had gone. I also successfully installed an optional Windows Update.

    So, has the fault somehow cleared itself?

    FWIW here is this morning's diagnostic report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {8369C8FA-6419-4EC9-BC74-6EDBBE65B43C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8369C8FA-6419-4EC9-BC74-6EDBBE65B43C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-331181141-244494763-1630591315</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00 </Version><SMBIOSVersion major="2" minor="6"/><Date>20091006000000.000000+000</Date></BIOS><HWID>56703507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>ECS </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C25D433309A4DBA</Val><Hash>ZMKC1E5VJqKkZocPBIVVL+FN0G8=</Hash><Pid>81602-OEM-6873317-29939</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012 
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:1:2011 20:59
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFON/YUgsAwmU7fQrcc/n4tRso=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
     ACPI Table Name	OEMID Value	OEMTableID Value
     APIC			100609		APIC1338
     FACP			100609		FACP1338
     HPET			100609		OEMHPET 
     MCFG			100609		OEMMCFG 
     SLIC			DELL 		ECS 
     OEMB			100609		OEMB1338
     GSCI			100609		GMCHSCI 
     SSDT			DpgPmm		CpuPm
    
    

    In C:\WINDOWS\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    I found "cache., neither dat" and "tokens.bar" , both generating gobbledygook when opened in Notepad
    Further edit
    Product key on top of tower differs from that in report. Tower has
    ***** ***** VKF4C FM3Y9 G2H9D
     

    Did an ancient ancestor of Bill Gates invent t

    he abacus?


    • Edited by vintage1936 Monday, August 22, 2011 8:00 AM Further text added
    Monday, August 22, 2011 7:00 AM
  • "vintage1936" wrote in message news:2113d117-88c8-4cb1-bc6d-95ae4525026e...

    Sorry, TBH I am floundering as to what might be the events to report; there are so many of them.

    Having turned the computer off, as I do overnight, on reboot this morning the warning had gone. I also successfully installed an optional Windows Update.

    So, has the fault somehow cleared itself?

    FWIW here is this morning's diagnostic report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    
    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560 </Model></SYSTEM>
    <BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00 </Version>
    <SMBIOSVersion major="2" minor="6"/><Date>20091006000000.000000+000</Date></BIOS
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
     ACPI Table Name	OEMID Value	OEMTableID Value
     APIC			100609		APIC1338
     FACP			100609		FACP1338
     HPET			100609		OEMHPET 
     MCFG			100609		OEMMCFG 
     SLIC			DELL 		ECS 
     OEMB			100609		OEMB1338
     GSCI			100609		GMCHSCI 
     SSDT			DpgPmm		CpuPm
    
    

    In C:\WINDOWS\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    I found "cache., neither dat" and "tokens.bar" , both generating gobbledygook when opened in Notepad 

    Did an ancient ancestor of Bill Gates invent t

    he abacus?

     
    Unfortunately, the problem is still there, waiting to bite you.
    Can you please confirm that your machine is a Dell Inspiron 560? – as I am unable to reconcile the BIOS version and date with the indicated model number.
    This could mean that there has been some tampering with the system to enable it to run a non-genuine copy of Windows, or simply that I’m looking at the wrong data.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 22, 2011 8:02 AM
    Moderator
  • From Dell Invoice

    Inspiron 560MT Intel Core 2 Duo E7500 (2.93GHz, 1066MHz, 3MB)

    I hope that will assist.

    I'm confused how any tampering could have happened; only I have access to the computer.

    BTW have you seen the two edits to my post? I think one may have crossed with your last. 


    Did an ancient ancestor of Bill Gates invent the abacus?
    Monday, August 22, 2011 8:36 AM
  • It's quite normal for computers to have two apparent Keys....

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    • OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates.
    •  COA SLP: This is the Product key that you see on the sticker on the side, bottom or (for some laptops) in the battery compartment of your computer. It is a valid product key, but should only be used in limited situations (such as when the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone.

    OK, we can eliminate tampering then - it's just that it's a common problem in this forum, and so has to be eliminated as a cause.

    Updating the BIOS *may* help - http://support.euro.dell.com/support/downloads/download.aspx?c=uk&cs=ukdhs1&l=en&s=dhs&releaseid=R291253&SystemID=INSP_DSKTP_560MT&servicetag=&os=W764&osl=en&deviceid=22821&devlib=0&typecnt=0&vercnt=6&catid=1&impid=-1&formatcnt=0&libid=1&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=433965

    (it may be worth confirming that this is the correct one by entering your Serfice Tag number on the drivers search page, and getting to it that way)

    I'm still unable to work out what may be preventing your SPPSVC from starting when it should do - and it's this problem which is preventing the proper rebuilding of the tokens.dat file.

    Without a properly functional sppsvc, there's no point in trying any other solution.

     

    Please reboot, (make a note of the time)

    once the reboot is complete, wait 10 minutes for windows to settle down.

    then issue a NET START SPPSVC command

    If you get a message that it's already started, that's OK

    If you get a messged that it's just started, then wait anothr 30 minutes without doing anything - this should allow it time to rebuild the tokens.dat file.

    Reboot again, and then look in the Event Viewer System and Application logs for all Error, Critical, and Warning messages since the time of the last reboot - list them in your response (assuming there's not too many!)

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 22, 2011 9:05 AM
    Moderator
  • To clarify I want to make absolutely sure I give the info correctly.

    You mean system and app logs under windows heading?

    Do you need events

    a) boot to boot +10 mins (when NET START SPPSVC INPUT).

    b) boot to boot + 40 mins (second boot)

    c)boot +10 to boot +40

    How much detail do you need?

     

    I had a look at my BIOS. It is the original as installed Mar 2010 A00 10/12/2009, which date is earlier than release

    14 Dec 2009

     


    Did an ancient ancestor of Bill Gates invent the abacus?
    Tuesday, August 23, 2011 7:49 AM
  • "vintage1936" wrote in message news:6dbbd419-ee14-48fc-a1a9-7ff342bfe356...

    To clarify I want to make absolutely sure I give the info correctly.

    You mean system and app logs under windows heading?

    Do you need events

    a) boot to boot +10 mins (when NET START SPPSVC INPUT).

    b) boot to boot + 40 mins (second boot)

    c)boot +10 to boot +40

    How much detail do you need?

     

    I had a look at my BIOS. It is the original as installed Mar 2010 A00 10/12/2009, which date is earlier than release

    14 Dec 2009

     


    Did an ancient ancestor of Bill Gates invent the abacus?
     
    Your BIOS is dated 6th October 2009, according to the MGADiag report – version A00 2.6 -
     
    I only need the Errors and Critical Events in the System and Applications logs under the Windows Logs heading.
    For now, the only details I need are the Event ID and Source
    Hopefully, there’ll be something in a) of yours above – if not, then we’ll look at b)
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 23, 2011 9:46 AM
    Moderator
  • Log Name:   System
    Source:    RTL8167
    Date:     23/08/2011 08:06:47
    Event ID:   1
    
    Log Name:   Application
    Source:    Microsoft-Windows-User Profiles Service
    Date:     23/08/2011 08:05:52
    Event ID:   1530
    ....
    Windows detected your registry file is still in use by other applications or services...... 
    Log Name:   System
    Source:    Microsoft-Windows-WLAN-AutoConfig
    Date:     23/08/2011 08:06:02
    Event ID:   4001
    
    
    
    The above were all, other than Info entries, I could find in the whole 40+  minutes from first boot (07:16)
    Did an ancient ancestor of Bill Gates invent the abacus?
    Tuesday, August 23, 2011 11:36 AM
  • "vintage1936" wrote in message news:f19f5ee3-5a4d-4e4f-b68b-bd4441411809...
    Log Name:  System
    Source:  RTL8167
    Date:   23/08/2011 08:06:47
    Event ID:  1
    
    Log Name:  Application
    Source:  Microsoft-Windows-User Profiles Service
    Date:   23/08/2011 08:05:52
    Event ID:  1530
    ....
    Windows detected your registry file is still in use by other applications or services...... 
    Log Name:  System
    Source:  Microsoft-Windows-WLAN-AutoConfig
    Date:   23/08/2011 08:06:02
    Event ID:  4001
    
    
    
    The above were all, other than Info entries, I could find in the whole 40+  minutes from first boot (07:16)
    Did an ancient ancestor of Bill Gates invent the abacus?
     
    All those ‘errors’ are simply informational – they refer to the various services closing during shutdown
     
    I’m very surprised that there’s nothing there about the SPPSVC at all – can you check and see what entries there are for the SPPSVC? (you can filter on the service to make it easier to find.)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 23, 2011 12:01 PM
    Moderator
  • There was a filter for SPP, which I selected for both Apps and System. Searches showed nothing.
    Did an ancient ancestor of Bill Gates invent the abacus?
    Tuesday, August 23, 2011 12:25 PM
  • "vintage1936" wrote in message news:c36679c6-e58e-47ad-b86b-8196015a34b7...
    There was a filter for SPP, which I selected for both Apps and System. Searches showed nothing.
    Did an ancient ancestor of Bill Gates invent the abacus?
     
    OK – I’ll have to admit defeat then :(
     
    Unless Darin has any ideas, I can only suggest that you contact WGA Support for assistance.
     
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 23, 2011 1:06 PM
    Moderator
  • I was having other unrelated issues, so reinstalled Windows a few days ago any way.

    Here is a just taken MGADiag report. Does it look as if WGA registration is now effected? Thanks.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {8B2FAB07-DCD8-4528-95BD-260151F7982C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Gordon\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8B2FAB07-DCD8-4528-95BD-260151F7982C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2353844565-456008511-3791240880</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00  </Version><SMBIOSVersion major="2" minor="6"/><Date>20091006000000.000000+000</Date></BIOS><HWID>56B83607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>ECS  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C25D433309A4DBA</Val><Hash>ZMKC1E5VJqKkZocPBIVVL+FN0G8=</Hash><Pid>81602-OEM-6873317-29939</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-2057-7600.0000-2372011
    Installation ID: 005822071701977804117900313942761331665852677615671573
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 29/08/2011 10:41:52
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:27:2011 18:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GFON/YUqn+CwIARTt/8aEK3HP5+LUbK
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
     ACPI Table Name	OEMID Value	OEMTableID Value
     APIC			100609		APIC1338
     FACP			100609		FACP1338
     HPET			100609		OEMHPET 
     MCFG			100609		OEMMCFG 
     SLIC			DELL 		ECS  
     OEMB			100609		OEMB1338
     GSCI			100609		GMCHSCI 
     SSDT			DpgPmm		CpuPm
    
    



    Did an ancient ancestor of Bill Gates invent the abacus?
    Monday, August 29, 2011 9:47 AM
  • "vintage1936" wrote in message news:5c3a1680-e27e-4653-8c9a-c7ed2a6724e6...

    I was having other unrelated issues, so reinstalled Windows a few days ago any way.

    Here is a just taken MGADiag report. Does it look as if WGA registration is now effected? Thanks.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    
    Other data-->
    <SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560 </Model></SYSTEM>
    <BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00 </Version>
    <SMBIOSVersion major="2" minor="6"/><Date>20091006000000.000000+000</Date>
    </BIOS>
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
    
     SLIC			DELL 		ECS 
    



    Did an ancient ancestor of Bill Gates invent the abacus?
     
    That all looks OK to me :)
    One surprise is the SLIC table – it’s the first time I recall seeing an ECS/Dell combination that appears to be OK.
    You need to update to SP1 as soon as possible – that would probably expose any problems.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 29, 2011 1:53 PM
    Moderator
  • Phew¬ Thanks for that! Coincidence but SP1 was offered and installed today.
    Did an ancient ancestor of Bill Gates invent the abacus?
    Monday, August 29, 2011 3:28 PM