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Suddenly 2y.o. Windows7 HP reported as not genuine

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After booting this afternoon, in bottom r. h. corner of screen there was a warning that my copy of Windows 7 HP was not genuine.

I removed any recently installed programs, and restarted the system. The warning has disappeared.

However may I ask you to examine the diagnostic report to ensure that all is well? Please.

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Code: 0

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

Windows Product ID: 00359-OEM-8992687-00095

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7601.2.00010300.1.0.003

ID: {8369C8FA-6419-4EC9-BC74-6EDBBE65B43C}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Home Premium

Architecture: 0x00000009

Build lab: 7601.win7sp1_gdr.110622-1506

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 100 Genuine

Microsoft Office Home and Student 2007 - 100 Genuine

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{8369C8FA-6419-4EC9-BC74-6EDBBE65B43C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-331181141-244494763-1630591315</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00    </Version><SMBIOSVersion major="2" minor="6"/><Date>20091006000000.000000+000</Date></BIOS><HWID>56703507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>ECS    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C25D433309A4DBA</Val><Hash>ZMKC1E5VJqKkZocPBIVVL+FN0G8=</Hash><Pid>81602-OEM-6873317-29939</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

Error: 0xC004F012

Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: 0x00000000

HealthStatus: 0x0000000000000000

Event Time Stamp: 7:1:2011 20:59

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

HWID Data-->

HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFON/YUgsAwmU7fQrcc/n4tRso=

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20001

OEMID and OEMTableID Consistent: yes

BIOS Information:

ACPI Table Name            OEMID Value      OEMTableID Value

APIC                                   100609                 APIC1338

FACP                                  100609                 FACP1338

HPET                                  100609                 OEMHPET

MCFG                                100609                 OEMMCFG

SLIC                                   DELL                    ECS

OEMB                                100609                 OEMB1338

GSCI                                   100609                 GMCHSCI

SSDT                                  DpgPmm                             CpuPm

Saturday, August 20, 2011 6:30 PM

Answers

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"vintage1936" wrote in message news:c36679c6-e58e-47ad-b86b-8196015a34b7...

There was a filter for SPP, which I selected for both Apps and System. Searches showed nothing.
Did an ancient ancestor of Bill Gates invent the abacus?

OK – I’ll have to admit defeat then :(

Unless Darin has any ideas, I can only suggest that you contact WGA Support for assistance.

WGA Support can be found here-
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0

Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by Darin Smith MS Tuesday, August 23, 2011 8:22 PM
Tuesday, August 23, 2011 1:06 PM

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"vintage1936" wrote in message news:9fc5f838-143c-48f8-9ae3-560c485f4dc0...

After booting this afternoon, in bottom r. h. corner of screen there was a warning that my copy of Windows 7 HP was not genuine.

I removed any recently installed programs, and restarted the system. The warning has disappeared.

However may I ask you to examine the diagnostic report to ensure that all is well? Please.

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Code: 0

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

Windows Product ID: 00359-OEM-8992687-00095

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7601.2.00010300.1.0.003

Licensing Data-->

On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

Error: 0xC004F012

It looks to me as if your Licensing Store is corrupted.....

Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

Run MGADiag again, and post the report, together with details of any error messages encountered.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Saturday, August 20, 2011 8:20 PM

Moderator

It's not a "hills are alive" morning for me: in my childhood "I must have done something bad".

Tried Noel's remedy but unfortunately it failed and produced an error message, detail below

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.



C:\Windows\system32>net stop sppsvc

The Software Protection service is not started.



More help is available by typing NET HELPMSG 3521.





C:\Windows\system32>cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\M

icrosoft\SoftwareProtectionPlatform



C:\WINDOWS\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt

ectionPlatform>rename tokens.dat tokens.bar

The system cannot find the file specified.



C:\WINDOWS\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt

ectionPlatform>cd %windir%\system32



C:\WINDOWS\System32>net start sppsvc

The Software Protection service is starting.

The Software Protection service was started successfully.





C:\WINDOWS\System32>slui.exe



C:\WINDOWS\System32>



FAILED: Error msg below



Windows Activation

An error has occured

Code 0x8004F807

Desc: Unable to find a detailed error description



The facility code is:ITF(0x04)

Facility error:0xF807 (63495L)

Did an ancient ancestor of Bill Gates invent the abacus?

Sunday, August 21, 2011 10:29 AM

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"vintage1936" wrote in message news:568bd341-7b4d-4e6c-aa5e-bed61fcf5035...

It's not a "hills are alive" morning for me: in my childhood "I must have done something bad".

Tried Noel's remedy but unfortunately it failed and produced an error message, detail below

Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>net stop sppsvc The Software Protection service is not started. C:\WINDOWS\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform>rename tokens.dat tokens.bar The system cannot find the file specified. C:\WINDOWS\System32>net start sppsvc The Software Protection service is starting. The Software Protection service was started successfully. C:\WINDOWS\System32>slui.exe C:\WINDOWS\System32> FAILED: Error msg below Windows Activation An error has occured Code 0x8004F807 Desc: Unable to find a detailed error description
Did an ancient ancestor of Bill Gates invent the abacus?

Hmmm – 0x8004 errors are rare – and undefined, as you can see.

I can see very few references to such an error in this context – most seem to relate to KMS Keys (which yours is not)

The fact that the SPPSVC was not running at the time is also odd – usually that would be reported in the MGADiag, or we would at least get some indication of a problem when you started the service.

Please check the settings for the service by running the following commands in an Elevated Command Prompt window, and post the results.

net start sppsvc
sc qc sppsvc
sc queryex sppsvc
sc qprivs sppsvc
sc qsidtype sppsvc
sc sdshow sppsvc

please also check for the existence of the tokens.dat file in Windows Explorer (you will need to enable Hidden and Protected files in Folder Options) – what date was it created and/or modified?

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Sunday, August 21, 2011 11:09 AM

Moderator

Hi! here is report

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>net start sppsvc
The Software Protection service is starting.
The Software Protection service was started successfully.


C:\Windows\system32>sc queryex sppsvc

SERVICE_NAME: sppsvc
    TYPE        : 10 WIN32_OWN_PROCESS
    STATE       : 4 RUNNING
                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
    WIN32_EXIT_CODE  : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT     : 0x0
    WAIT_HINT     : 0x0
    PID        : 1196
    FLAGS       :

C:\Windows\system32>sc qsidtype sppsvc
[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: sppsvc
SERVICE_SID_TYPE: UNRESTRICTED

C:\Windows\system32>sc sdshow sppsvc

D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPL
CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRC
DWO;;;WD)

C:\Windows\system32>

Even though show hidden is set, I've been unable to locate tokens.dat. The only reference to tokens was in a file

slmgr.vbs This now seems inaccessible.

Did an ancient ancestor of Bill Gates invent the abacus?

Sunday, August 21, 2011 3:58 PM

"vintage1936" wrote in message news:c145440a-48bd-4424-aad3-61920c2df7c6...

Hi! here is report

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>net start sppsvc
The Software Protection service is starting.
The Software Protection service was started successfully.


C:\Windows\system32>sc queryex sppsvc

SERVICE_NAME: sppsvc
  TYPE    : 10 WIN32_OWN_PROCESS
  STATE    : 4 RUNNING
        (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
  WIN32_EXIT_CODE : 0 (0x0)
  SERVICE_EXIT_CODE : 0 (0x0)
  CHECKPOINT   : 0x0
  WAIT_HINT   : 0x0
  PID    : 1196
  FLAGS    :

C:\Windows\system32>sc qsidtype sppsvc
[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: sppsvc
SERVICE_SID_TYPE: UNRESTRICTED

C:\Windows\system32>sc sdshow sppsvc

D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPL
CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRC
DWO;;;WD)

C:\Windows\system32>

Even though show hidden is set, I've been unable to locate tokens.dat. The only reference to tokens was in a file

slmgr.vbs This now seems inaccessible.

Did an ancient ancestor of Bill Gates invent the abacus?

You missed a couple :)

SC QC SPPSVC

SC QPRIVS SPPSVC

There is also a problem with the print in your sdshow output – it may just be a dropped character, so please run

SC SDSHOW SPPSVC

again.

You will need to disable ‘Hide Protected operating system files’ – this will require a confirmation – to be able to see the token.dat file.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Sunday, August 21, 2011 4:24 PM

Moderator

Sorry, hope this is better

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SC QC SPPSVC
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: SPPSVC
    TYPE        : 10 WIN32_OWN_PROCESS
    START_TYPE     : 2  AUTO_START (DELAYED)
    ERROR_CONTROL   : 1  NORMAL
    BINARY_PATH_NAME  : C:\Windows\system32\sppsvc.exe
    LOAD_ORDER_GROUP  :
    TAG        : 0
    DISPLAY_NAME    : Software Protection
    DEPENDENCIES    : RpcSs
    SERVICE_START_NAME : NT AUTHORITY\NetworkService

C:\Windows\system32>SC QPRIVS SPPSVC
[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: SPPSVC
    PRIVILEGES    : SeAuditPrivilege
             : SeChangeNotifyPrivilege
             : SeCreateGlobalPrivilege
             : SeImpersonatePrivilege

C:\Windows\system32>SC SDSHOW SPPSVC

D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
DWO;;;WD)

C:\Windows\system32>

Still no luck with tokens. Wondering hat the path to that file or its containing folder wold be: could I check it that way,perhaps??

Did an ancient ancestor of Bill Gates invent the abacus?

Sunday, August 21, 2011 5:40 PM

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"vintage1936" wrote in message news:61e72f2d-56b3-4301-9aa1-c4afe7f06d35...

Sorry, hope this is better

Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>SC QC SPPSVC [SC] QueryServiceConfig SUCCESS SERVICE_NAME: SPPSVC TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 2 AUTO_START (DELAYED) ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\Windows\system32\sppsvc.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Software Protection DEPENDENCIES : RpcSs SERVICE_START_NAME : NT AUTHORITY\NetworkService C:\Windows\system32>SC QPRIVS SPPSVC [SC] QueryServiceConfig2 SUCCESS SERVICE_NAME: SPPSVC PRIVILEGES : SeAuditPrivilege : SeChangeNotifyPrivilege : SeCreateGlobalPrivilege : SeImpersonatePrivilege C:\Windows\system32>SC SDSHOW SPPSVC D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW DWO;;;WD) C:\Windows\system32>
Still no luck with tokens. Wondering hat the path to that file or its containing folder wold be: could I check it that way,perhaps??

Did an ancient ancestor of Bill Gates invent the abacus?

The path is C:\WINDOWS\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

All the SC data looks nominal – so there’s something preventing the service from starting normally, which means that there should be a few entries in the Event Viewer logs.

Can you please check there, and see if there are any references to the Software Protection Service in the System logs in Event Viewer which refer to the the service failing to start – or any other errors that occur at the same time as such errors?

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Sunday, August 21, 2011 6:27 PM

Moderator

Sorry, TBH I am floundering as to what might be the events to report; there are so many of them.

Having turned the computer off, as I do overnight, on reboot this morning the warning had gone. I also successfully installed an optional Windows Update.

So, has the fault somehow cleared itself?

FWIW here is this morning's diagnostic report

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {8369C8FA-6419-4EC9-BC74-6EDBBE65B43C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8369C8FA-6419-4EC9-BC74-6EDBBE65B43C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-331181141-244494763-1630591315</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00 </Version><SMBIOSVersion major="2" minor="6"/><Date>20091006000000.000000+000</Date></BIOS><HWID>56703507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>ECS </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C25D433309A4DBA</Val><Hash>ZMKC1E5VJqKkZocPBIVVL+FN0G8=</Hash><Pid>81602-OEM-6873317-29939</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:1:2011 20:59
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFON/YUgsAwmU7fQrcc/n4tRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
 ACPI Table Name	OEMID Value	OEMTableID Value
 APIC			100609		APIC1338
 FACP			100609		FACP1338
 HPET			100609		OEMHPET 
 MCFG			100609		OEMMCFG 
 SLIC			DELL 		ECS 
 OEMB			100609		OEMB1338
 GSCI			100609		GMCHSCI 
 SSDT			DpgPmm		CpuPm

In C:\WINDOWS\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

I found "cache., neither dat" and "tokens.bar" , both generating gobbledygook when opened in Notepad

Further edit

Product key on top of tower differs from that in report. Tower has

***** ***** VKF4C FM3Y9 G2H9D

Did an ancient ancestor of Bill Gates invent t

he abacus?

Edited by vintage1936 Monday, August 22, 2011 8:00 AM Further text added

Monday, August 22, 2011 7:00 AM

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"vintage1936" wrote in message news:2113d117-88c8-4cb1-bc6d-95ae4525026e...

Sorry, TBH I am floundering as to what might be the events to report; there are so many of them.

Having turned the computer off, as I do overnight, on reboot this morning the warning had gone. I also successfully installed an optional Windows Update.

So, has the fault somehow cleared itself?

FWIW here is this morning's diagnostic report

Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82 Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY= Windows Product ID: 00359-OEM-8992687-00095 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 Other data--> SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560 </Model></SYSTEM>

<BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00 </Version>

<SMBIOSVersion major="2" minor="6"/><Date>20091006000000.000000+000</Date></BIOS

OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC 100609 APIC1338 FACP 100609 FACP1338 HPET 100609 OEMHPET MCFG 100609 OEMMCFG SLIC DELL ECS OEMB 100609 OEMB1338 GSCI 100609 GMCHSCI SSDT DpgPmm CpuPm

In C:\WINDOWS\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

I found "cache., neither dat" and "tokens.bar" , both generating gobbledygook when opened in Notepad

Did an ancient ancestor of Bill Gates invent t

he abacus?

Unfortunately, the problem is still there, waiting to bite you.

Can you please confirm that your machine is a Dell Inspiron 560? – as I am unable to reconcile the BIOS version and date with the indicated model number.

This could mean that there has been some tampering with the system to enable it to run a non-genuine copy of Windows, or simply that I’m looking at the wrong data.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Monday, August 22, 2011 8:02 AM

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From Dell Invoice

Inspiron 560MT Intel Core 2 Duo E7500 (2.93GHz, 1066MHz, 3MB)

I hope that will assist.

I'm confused how any tampering could have happened; only I have access to the computer.

BTW have you seen the two edits to my post? I think one may have crossed with your last.
Did an ancient ancestor of Bill Gates invent the abacus?
Monday, August 22, 2011 8:36 AM
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It's quite normal for computers to have two apparent Keys....

Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates.

COA SLP: This is the Product key that you see on the sticker on the side, bottom or (for some laptops) in the battery compartment of your computer. It is a valid product key, but should only be used in limited situations (such as when the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone.

OK, we can eliminate tampering then - it's just that it's a common problem in this forum, and so has to be eliminated as a cause.

Updating the BIOS *may* help - http://support.euro.dell.com/support/downloads/download.aspx?c=uk&cs=ukdhs1&l=en&s=dhs&releaseid=R291253&SystemID=INSP_DSKTP_560MT&servicetag=&os=W764&osl=en&deviceid=22821&devlib=0&typecnt=0&vercnt=6&catid=1&impid=-1&formatcnt=0&libid=1&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=433965

(it may be worth confirming that this is the correct one by entering your Serfice Tag number on the drivers search page, and getting to it that way)

I'm still unable to work out what may be preventing your SPPSVC from starting when it should do - and it's this problem which is preventing the proper rebuilding of the tokens.dat file.

Without a properly functional sppsvc, there's no point in trying any other solution.

Please reboot, (make a note of the time)

once the reboot is complete, wait 10 minutes for windows to settle down.

then issue a NET START SPPSVC command

If you get a message that it's already started, that's OK

If you get a messged that it's just started, then wait anothr 30 minutes without doing anything - this should allow it time to rebuild the tokens.dat file.

Reboot again, and then look in the Event Viewer System and Application logs for all Error, Critical, and Warning messages since the time of the last reboot - list them in your response (assuming there's not too many!)

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Monday, August 22, 2011 9:05 AM

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To clarify I want to make absolutely sure I give the info correctly.

You mean system and app logs under windows heading?

Do you need events

a) boot to boot +10 mins (when NET START SPPSVC INPUT).

b) boot to boot + 40 mins (second boot)

c)boot +10 to boot +40

How much detail do you need?

I had a look at my BIOS. It is the original as installed Mar 2010 A00 10/12/2009, which date is earlier than release

14 Dec 2009

Did an ancient ancestor of Bill Gates invent the abacus?

Tuesday, August 23, 2011 7:49 AM
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"vintage1936" wrote in message news:6dbbd419-ee14-48fc-a1a9-7ff342bfe356...

To clarify I want to make absolutely sure I give the info correctly.

You mean system and app logs under windows heading?

Do you need events

a) boot to boot +10 mins (when NET START SPPSVC INPUT).

b) boot to boot + 40 mins (second boot)

c)boot +10 to boot +40

How much detail do you need?

I had a look at my BIOS. It is the original as installed Mar 2010 A00 10/12/2009, which date is earlier than release

14 Dec 2009

Did an ancient ancestor of Bill Gates invent the abacus?

Your BIOS is dated 6th October 2009, according to the MGADiag report – version A00 2.6 -

I only need the Errors and Critical Events in the System and Applications logs under the Windows Logs heading.

For now, the only details I need are the Event ID and Source

Hopefully, there’ll be something in a) of yours above – if not, then we’ll look at b)

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Tuesday, August 23, 2011 9:46 AM

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Log Name:   System
Source:    RTL8167
Date:     23/08/2011 08:06:47
Event ID:   1

Log Name:   Application
Source:    Microsoft-Windows-User Profiles Service
Date:     23/08/2011 08:05:52
Event ID:   1530
....
Windows detected your registry file is still in use by other applications or services......

Log Name:   System
Source:    Microsoft-Windows-WLAN-AutoConfig
Date:     23/08/2011 08:06:02
Event ID:   4001

The above were all, other than Info entries, I could find in the whole 40+ minutes from first boot (07:16)

Did an ancient ancestor of Bill Gates invent the abacus?

Tuesday, August 23, 2011 11:36 AM

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"vintage1936" wrote in message news:f19f5ee3-5a4d-4e4f-b68b-bd4441411809...

Log Name: System Source: RTL8167 Date: 23/08/2011 08:06:47 Event ID: 1 Log Name: Application Source: Microsoft-Windows-User Profiles Service Date: 23/08/2011 08:05:52 Event ID: 1530 .... Windows detected your registry file is still in use by other applications or services......

Log Name: System Source: Microsoft-Windows-WLAN-AutoConfig Date: 23/08/2011 08:06:02 Event ID: 4001
The above were all, other than Info entries, I could find in the whole 40+ minutes from first boot (07:16)
Did an ancient ancestor of Bill Gates invent the abacus?

All those ‘errors’ are simply informational – they refer to the various services closing during shutdown

I’m very surprised that there’s nothing there about the SPPSVC at all – can you check and see what entries there are for the SPPSVC? (you can filter on the service to make it easier to find.)

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Tuesday, August 23, 2011 12:01 PM

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There was a filter for SPP, which I selected for both Apps and System. Searches showed nothing.
Did an ancient ancestor of Bill Gates invent the abacus?

Tuesday, August 23, 2011 12:25 PM
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"vintage1936" wrote in message news:c36679c6-e58e-47ad-b86b-8196015a34b7...

There was a filter for SPP, which I selected for both Apps and System. Searches showed nothing.
Did an ancient ancestor of Bill Gates invent the abacus?

OK – I’ll have to admit defeat then :(

Unless Darin has any ideas, I can only suggest that you contact WGA Support for assistance.

WGA Support can be found here-
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0

Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by Darin Smith MS Tuesday, August 23, 2011 8:22 PM
Tuesday, August 23, 2011 1:06 PM

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I was having other unrelated issues, so reinstalled Windows a few days ago any way.

Here is a just taken MGADiag report. Does it look as if WGA registration is now effected? Thanks.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {8B2FAB07-DCD8-4528-95BD-260151F7982C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110622-1503
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Gordon\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8B2FAB07-DCD8-4528-95BD-260151F7982C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2353844565-456008511-3791240880</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00  </Version><SMBIOSVersion major="2" minor="6"/><Date>20091006000000.000000+000</Date></BIOS><HWID>56B83607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>ECS  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C25D433309A4DBA</Val><Hash>ZMKC1E5VJqKkZocPBIVVL+FN0G8=</Hash><Pid>81602-OEM-6873317-29939</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-2057-7600.0000-2372011
Installation ID: 005822071701977804117900313942761331665852677615671573
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 29/08/2011 10:41:52

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:27:2011 18:37
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GFON/YUqn+CwIARTt/8aEK3HP5+LUbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
 ACPI Table Name	OEMID Value	OEMTableID Value
 APIC			100609		APIC1338
 FACP			100609		FACP1338
 HPET			100609		OEMHPET 
 MCFG			100609		OEMMCFG 
 SLIC			DELL 		ECS  
 OEMB			100609		OEMB1338
 GSCI			100609		GMCHSCI 
 SSDT			DpgPmm		CpuPm

Did an ancient ancestor of Bill Gates invent the abacus?

Monday, August 29, 2011 9:47 AM

"vintage1936" wrote in message news:5c3a1680-e27e-4653-8c9a-c7ed2a6724e6...

I was having other unrelated issues, so reinstalled Windows a few days ago any way.

Here is a just taken MGADiag report. Does it look as if WGA registration is now effected? Thanks.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003

Other data-->
<SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560 </Model></SYSTEM>

<BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00 </Version>

<SMBIOSVersion major="2" minor="6"/><Date>20091006000000.000000+000</Date>

</BIOS>

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 

 SLIC			DELL 		ECS

Did an ancient ancestor of Bill Gates invent the abacus?

That all looks OK to me :)

One surprise is the SLIC table – it’s the first time I recall seeing an ECS/Dell combination that appears to be OK.

You need to update to SP1 as soon as possible – that would probably expose any problems.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Monday, August 29, 2011 1:53 PM

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Phew¬ Thanks for that! Coincidence but SP1 was offered and installed today.
Did an ancient ancestor of Bill Gates invent the abacus?

Monday, August 29, 2011 3:28 PM

Answered by:

Suddenly 2y.o. Windows7 HP reported as not genuine

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