locked
Activation error message: This copy of Windows is not genuine RRS feed

  • Question

  • Hi,

     

    I received a new Evesham laptop as a replacement for a broken one under warranty. There is no Windows Vista sticker or pack. The old machine ran XP so my backup discs are for XP. When I boot up I get a message 'The Windows Vista Home Premium product key you entered is not valid for activation.''. I can access the internet but not the desktop or start button. In the bottom right of the screen it says: Build 6000. This copy of Windows is not genuine. I can run activation diagnostics as suggested in other threads but the copy command is not functional. Evesham do not respond to product support requests, so please help me resolve this.

     

    Thank you.    

    Friday, May 23, 2008 4:39 PM

Answers

  • Hello Postman1,

     

     Given the fact that the laptop apperantly didn't come with a Certificate of Authenticity, also known as a COA (it would be either a sticker on the side or bottom of your computer or a card that came with the reinstall media) If none of the steps below, resolves your issue, I suggest returning the laptop to the retailer and demanding the Genuine Microsoft Software, that you paid for. You may also want to explain to them that you will be submitting a Piracy Report (http://www.microsoft.com/piracy/) if you do not receive the proper COA, Windows install disk and Product Key for your Vista.

     

       There is a Support Doc: "You may be prompted to activate Windows Vista on a computer on which Windows Vista was already activated by a Volume License or OEM installation" at http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573  That may be specific to your issue. Please follow the resolution portion of the doc.

     

    If that does not resolve your issue, please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Hit the Enter key

    7) Reboot 2 times

     

    -------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Reboot Twice

    11) Vista may require you to enter a Product Key (use the COA SLP key found on the sticker on the side or bottom of your computer) and Activate. Use the Activate by Phone method outlined below

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Friday, May 23, 2008 7:05 PM

All replies

  • Hello Postman1,

     

     Given the fact that the laptop apperantly didn't come with a Certificate of Authenticity, also known as a COA (it would be either a sticker on the side or bottom of your computer or a card that came with the reinstall media) If none of the steps below, resolves your issue, I suggest returning the laptop to the retailer and demanding the Genuine Microsoft Software, that you paid for. You may also want to explain to them that you will be submitting a Piracy Report (http://www.microsoft.com/piracy/) if you do not receive the proper COA, Windows install disk and Product Key for your Vista.

     

       There is a Support Doc: "You may be prompted to activate Windows Vista on a computer on which Windows Vista was already activated by a Volume License or OEM installation" at http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573  That may be specific to your issue. Please follow the resolution portion of the doc.

     

    If that does not resolve your issue, please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Hit the Enter key

    7) Reboot 2 times

     

    -------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Reboot Twice

    11) Vista may require you to enter a Product Key (use the COA SLP key found on the sticker on the side or bottom of your computer) and Activate. Use the Activate by Phone method outlined below

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Friday, May 23, 2008 7:05 PM
  • Thanks Darin, that's solved my problem. I appreciate the promptness of your reply.

     

    Your suggestion that I return the laptop made me smile.... I returned the original laptop to Evesham (the manufacturer) last September under the terms of the 3-year RTB warranty. It has taken them until this week (May 2008, ie 8 months later) to a) agree that they couldn't fix it and b) send me a replacement. So I won't be rushing to sendf them anything if I can help it. 

     

    However, I suspect that this latest problem is simply a mix-up - they would have forgotten that the machine they replaced didn't already have Vista.    

     

     

     

    Saturday, May 24, 2008 6:53 PM
  • hi when i tried restarting after starting slvsc the computer did not let me in.....it told me to put the vista cd in and after i tried that still didnt work...

    Saturday, May 31, 2008 3:56 PM