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Acquiring the correct installation CD -or- installing OEM with another type of CD RRS feed

  • Question

  • Hello,

    I am not entirely sure if this is the right place to ask this question but Google has led me to this message board so I thought it might be worth a shot.

    I'm having a problem with a second hand computer I got. The computer has a valid Windows XP product key attached to it. It's an older blue OEM sticker with OEM name and everything. I thought I could just install Windows XP with a retail CD I own from another computer but the wizard says that the product key is not valid. I can understand this and I probably need an OEM CD.
    I borrowed an OEM CD from a friend (another OEM company, though) and tried to install. However this time also the product key was not found valid by the wizard. That same friend suggested me to try a Volume License (is that correct?) CD but I get the same problem.

    Now I am desperate because I have a valid Windows XP product key but no means to install it. Is there any way to either:
    1) Find out what kind of CD I need for installing with that product key and somehow download, forge or borrow that kind of CD; or, more likely to work, I think:
    2) Install Windows XP using some kind of automated process or another Windows XP key entirely (for example the one I used to install my other retail Windows XP).

    In the case of point 2, would it be illegal to install a second computer with the same Windows XP key and then swapping it after it is installed and validate with that one. Also, can I first install retail and overwrite it with an OEM key afterwards?

    I'm very interested in your replies.

    Best regards,

    thomasvk
    Saturday, June 30, 2007 12:06 PM

Answers

  • Contact the manufacturer of the computer and request the appropriate Windows XP recovery or restore CD.  The Product Key will only work with the proper manufacturer's CD.
    Saturday, June 30, 2007 4:29 PM
    Moderator
  • Thomasvk,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Saturday, June 30, 2007 6:09 PM
  • Dan, here's the answers to your list of questions.
    1. It's Windows XP Professional
    2. No
    3. Yes it notes 'Hewlett-Packard' right under 'Windows XP Professional 1-2CPU'. Actually, it very much similiar to this one:
    http://www.microsoft.com/resources/howtotell/static/images/windows/coa_2.jpg

    Carey. The computer is quite old and second hand. I don't think it's possible to contact the manufacturer at this time to ask for a replacement recovery CD.
    Sunday, July 1, 2007 10:26 AM
  • Thomasvk,

     

    Please do Step 1.

     

    Part of what step 1 reports is the exact model number of your HP, from that we can look up whether HP still sells the recovery CDs.  If they do, they are usually very inexpensive, usually less than $25 shipped.

    Sunday, July 1, 2007 12:23 PM
  • Dear Dan. Thank you very much for you answer. But how can I run that program if I'm unable to install Windows?
    Sunday, July 1, 2007 3:19 PM
  • Thomasvk,

     

    Doh!  Yup I spaced on that one, you did specifically write that you can't install.

     

    Find your product name/number http://welcome.hp.com/country/us/en/support/prod_info.html and then enter it here http://h20141.www2.hp.com/hpparts/Search_Hierarchy.asp?mscssid=D4ANM1A2A3FJ8GABRDHAL9XLNJUF6T93&SearchId=12454%20&ParentID=12454%20&Level=1 to search for the recovery CD if available.

    Monday, July 2, 2007 2:32 AM
  • Thomasvk,

     

    I would like to add some additional info which Dan gave. 

    Please contact Hewlett Packard customer service @ (800) 474-6836 and establish a service request (SR).  Also you can visit the following HP website for instruction:  http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&product=1818343&lang=en&docname=bph07143. The CS agent will ask for the S/N of the machine, credit card number and address where to send the Recovery Software.  The cost for the recovery software is $28-30 dollars and isn't covered under their existing warrantee. 1-(800) 474-6836

     

     

     

     

    Thank you

    Stephen Holm
    WGA Forum Manager

     

    Monday, July 2, 2007 8:31 PM
  • Thanks for all the links. It's and older PC (from 2002) and no recovery CD's are available any more through HP. I was wondering if the following is possible. Install Windows XP with another key than listed on the actual PC (for example my own retail key, installing with a retail CD) and then change the key with a program (such as listed on the Microsoft support web site or the sysprep tool). Or will this fall into the category of illegal because I would reuse my own retail key for installing it on a second PC (but not activating)?
    Thursday, July 5, 2007 8:58 AM
  • Thomasvk,

     

    If no recovery CDs are available, the next best thing would be to use a genuine hologrammed Microsoft XP CDROM for XP Pro from a systembuilder/OEM license kit.  You would be able to use that CD combined with the Product Key on your CoA to do the installation of XP.  The PK on the HP CoA will not automatically activate over the internet, so you will have to do a Telephonic Activation as described in this MS KB:  http://support.microsoft.com/kb/307890.

     

    The sysprep tool is not designed to change retail PKs to OEM PKs and most likely will not accomplish what you want to do.

    Thursday, July 5, 2007 3:38 PM

All replies

  • Contact the manufacturer of the computer and request the appropriate Windows XP recovery or restore CD.  The Product Key will only work with the proper manufacturer's CD.
    Saturday, June 30, 2007 4:29 PM
    Moderator
  • Thomasvk,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Saturday, June 30, 2007 6:09 PM
  • Dan, here's the answers to your list of questions.
    1. It's Windows XP Professional
    2. No
    3. Yes it notes 'Hewlett-Packard' right under 'Windows XP Professional 1-2CPU'. Actually, it very much similiar to this one:
    http://www.microsoft.com/resources/howtotell/static/images/windows/coa_2.jpg

    Carey. The computer is quite old and second hand. I don't think it's possible to contact the manufacturer at this time to ask for a replacement recovery CD.
    Sunday, July 1, 2007 10:26 AM
  • Thomasvk,

     

    Please do Step 1.

     

    Part of what step 1 reports is the exact model number of your HP, from that we can look up whether HP still sells the recovery CDs.  If they do, they are usually very inexpensive, usually less than $25 shipped.

    Sunday, July 1, 2007 12:23 PM
  • Dear Dan. Thank you very much for you answer. But how can I run that program if I'm unable to install Windows?
    Sunday, July 1, 2007 3:19 PM
  • Thomasvk,

     

    Doh!  Yup I spaced on that one, you did specifically write that you can't install.

     

    Find your product name/number http://welcome.hp.com/country/us/en/support/prod_info.html and then enter it here http://h20141.www2.hp.com/hpparts/Search_Hierarchy.asp?mscssid=D4ANM1A2A3FJ8GABRDHAL9XLNJUF6T93&SearchId=12454%20&ParentID=12454%20&Level=1 to search for the recovery CD if available.

    Monday, July 2, 2007 2:32 AM
  • Thomasvk,

     

    I would like to add some additional info which Dan gave. 

    Please contact Hewlett Packard customer service @ (800) 474-6836 and establish a service request (SR).  Also you can visit the following HP website for instruction:  http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&product=1818343&lang=en&docname=bph07143. The CS agent will ask for the S/N of the machine, credit card number and address where to send the Recovery Software.  The cost for the recovery software is $28-30 dollars and isn't covered under their existing warrantee. 1-(800) 474-6836

     

     

     

     

    Thank you

    Stephen Holm
    WGA Forum Manager

     

    Monday, July 2, 2007 8:31 PM
  • Thanks for all the links. It's and older PC (from 2002) and no recovery CD's are available any more through HP. I was wondering if the following is possible. Install Windows XP with another key than listed on the actual PC (for example my own retail key, installing with a retail CD) and then change the key with a program (such as listed on the Microsoft support web site or the sysprep tool). Or will this fall into the category of illegal because I would reuse my own retail key for installing it on a second PC (but not activating)?
    Thursday, July 5, 2007 8:58 AM
  • Thomasvk,

     

    If no recovery CDs are available, the next best thing would be to use a genuine hologrammed Microsoft XP CDROM for XP Pro from a systembuilder/OEM license kit.  You would be able to use that CD combined with the Product Key on your CoA to do the installation of XP.  The PK on the HP CoA will not automatically activate over the internet, so you will have to do a Telephonic Activation as described in this MS KB:  http://support.microsoft.com/kb/307890.

     

    The sysprep tool is not designed to change retail PKs to OEM PKs and most likely will not accomplish what you want to do.

    Thursday, July 5, 2007 3:38 PM
  • Thank you very much for that reply, Dan. That is exactly the kind of answer I needed. I will try to obtain such a CD to be able to install Windows. I think this solves it.

    Thanks for the help and best regards.
    thomasvk  
    Friday, July 6, 2007 7:36 AM
  • Thomasvk,

     

    Glad we could help

     

    stephen holm, MS

    Friday, July 6, 2007 9:05 PM