product activation

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  You're off topic for this forum, which is dedicated to Windows Live OneCare. 

   

  Windows 7 Activation can be discussed here: http://social.answers.microsoft.com/Forums/en-US/w7install/threads

   

  On the other hand, I generally use a magnifying glass for the printed product key as some letters are hard to discern. Since the laptop is new, I'd consider calling Toshiba or the retailer from where you purchased it.

   

  -steve

   

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  ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~

  Tuesday, November 23, 2010 12:32 PM

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  And just in case you are actually referring to Windows Live OneCare (though I think the error would differ):

   

  See this post  for End of Life information for Windows Live OneCare - http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/81996436-edad-41ba-bdfc-02fc094e2ca9

  Uninstall OneCare http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/732e6371-2e71-479a-8cd6-b189941ed4fb, use the cleanup tool:  http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943/, and then download and install the free Microsoft Security essentials for malware protection - http://www.microsoft.com/security_essentials/resources.aspx 

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  ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~

  Tuesday, November 23, 2010 12:35 PM

  Moderator