locked
Windows activation : Status not available, Product ID not available RRS feed

  • Question

  • My computer is not genuine anymore and I don't know why. 

    Here is the list of all program I try to open without luck. The window doesn't appear.

    - MsDiag

    - Windows update

    - Task Manager

    - Windows installed package

    - ...

    It happens since the last windows update. I even had the option to upgrade to Windows 10 for 2 month and nothing now.

    Anyone have an idea how to resolve this ?

    Thank you very much!

    Friday, September 4, 2015 1:43 AM

Answers

All replies

  • This sounds like system corruption or Malware...

    Please download and install  Malwarebytes Anti-malware (free version) from  http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM Premium' at the end of the installation -  and update it, then run a full scan  in your main account, and Quick scans in any other user accounts.

    Quarantine everything it finds   

    THEN...

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

     CHKDSK C: /R

    and hit the Enter key.

    You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.

    The CHKDSK will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post an MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, September 4, 2015 5:49 AM
    Moderator
  • First of all, thank you for taking the time to answer me.

    I launched Malwarebytes, remove the problematic files, ask me to reboot and now the computer is stuck at "Preparing to configure Windows.  Do not turn off your computer".


    Friday, September 4, 2015 11:39 AM
  • that can take a while - leave it alone for at least 3 hours before forcing a shutdown by removing all power

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, September 4, 2015 11:51 AM
    Moderator
  • Ok I did the chckdsk, now I am in the SFC /SCANNOW and I have this message:

    Windows Resource Protection could not start the repair service.

    Friday, September 4, 2015 5:18 PM
  • This does sound like some form of severe corruption - you may be better asking for assistance in the WIndows Community forums - here...

    http://answers.microsoft.com/en-us/windows/forum/windows_7

    where people will be able to help  better than I can.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, September 5, 2015 12:33 PM
    Moderator