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Genuine (I hope) windows XP validation problem RRS feed

  • Question



  • For last  two days my IT works pc, which I have had since Dec 04, and on which have updated windows automatically ever since with out problems
    now informs me that my copy is not genuine - any help would me much appreciated.  The ITworks "support line" referred me back to Microsoft.

    I get the following diagnostic report:

    -----------------------------------------

    WGA Data-->

    Validation Status: Cryptographic Errors Detected

    Detailed Status: N/A

    Windows Product Key: *****-*****-XYPXB-HM6XY-R3VFW

    Windows Product Key Hash: V1Lqr0D/h3OJmwQ0tilxxwvQPhc=

    Windows Product ID: 55277-OEM-2111907-00267

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010300.2.0.hom

    ID: d93c81d6-aec9-4639-a46e-9aa2c75b3b64

    Is Admin: Yes

    AutoDial: No

    Registry: 0x0

    WGA Version: Registered, 1.5.540.0

    Signed By: N/A, hr = 0x800b0001

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic:

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: 5

    File Exists: Yes

    Version: 1.5.540.0

    WgaTray.exe Signed By: N/A, hr = 0x800b0001

    WgaLogon.dll Signed By: N/A, hr = 0x800b0001

     

    OGA Data-->

    Office Status: 100 Genuine

    OGA Version: Failed to retrieve file version. - 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: FCEE394C-3175-80070002

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\WINDOWS\system32\winlogon.exe

    File Mismatch: C:\WINDOWS\system32\licdll.dll

    File Mismatch: C:\WINDOWS\system32\dpcdll.dll

    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe

    File Mismatch: C:\WINDOWS\system32\ntdll.dll

    File Mismatch: C:\WINDOWS\system32\kernel32.dll

    File Mismatch: C:\WINDOWS\system32\crypt32.dll

    File Mismatch: C:\WINDOWS\system32\advapi32.dll

    File Mismatch: C:\WINDOWS\system32\setupapi.dll

    File Mismatch: C:\WINDOWS\system32\pidgen.dll

    File Mismatch: C:\WINDOWS\system32\oembios.bin

    File Mismatch: C:\WINDOWS\system32\oembios.dat

    File Mismatch: C:\WINDOWS\system32\oembios.sig

    File Mismatch: C:\WINDOWS\system32\syssetup.dll

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>d93c81d6-aec9-4639-a46e-9aa2c75b3b64</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-R3VFW</PKey><PID>55277-OEM-2111907-00267</PID><PIDType>2</PIDType><SID>S-1-5-21-2212735085-31020728-2301848990</SID><SYSTEM><Manufacturer>kesaitworkspc</Manufacturer><Model>KM400A-8237</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20040811000000.000000+000</Date><SLPBIOS>KESAITWORKSPC</SLPBIOS></BIOS><HWID>B3ED35CF0184315F</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>IT Works</name><model></model></SBID><OEM/></MachineData>              <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>45A04B40A279866</Val><Hash>9rQ6jhOKrgwJhQxphvokkoXkoos=</Hash><Pid>70141-051-0551791-56798</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     


    Saturday, January 27, 2007 1:30 PM

Answers

  • Mersal,

    Rerun the mgadiag utility.  On the Windows tab, click the "Resolve" button.  It will run a script that can sometimes clear up the cryptographic problems that your system is experiencing.

    After doing that, restart the computer and navigate to this site http://www.microsoft.com/genuine/default.mspx?displaylang=en and click Validate Windows, let it run, restart.

    Please post back with results.

    Saturday, January 27, 2007 3:24 PM
  • Thank you Dan!

    This worked fine, presume my first attempt failed  on pressing resolve button as I committed the fundamental error of not restarting afterwards and going back to validation site.

    Assistance much appreciated.

    Sunday, January 28, 2007 11:22 AM
  • Mersal,

    You're welcome!

    Sunday, January 28, 2007 5:04 PM
  • Thanks!

    I tried to delete but don't seem to be able to...

    Wednesday, June 6, 2007 9:21 PM
  • Sirocco218,

     

    Please repost your question in the Office Validation forum at this link:  http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1005&SiteID=25

     

    Also, after posting in the Office forum, please come back to this post and delete it.   Neatness counts!

    Wednesday, June 6, 2007 9:24 PM

All replies

  • Mersal,

    Rerun the mgadiag utility.  On the Windows tab, click the "Resolve" button.  It will run a script that can sometimes clear up the cryptographic problems that your system is experiencing.

    After doing that, restart the computer and navigate to this site http://www.microsoft.com/genuine/default.mspx?displaylang=en and click Validate Windows, let it run, restart.

    Please post back with results.

    Saturday, January 27, 2007 3:24 PM
  • Thank you Dan!

    This worked fine, presume my first attempt failed  on pressing resolve button as I committed the fundamental error of not restarting afterwards and going back to validation site.

    Assistance much appreciated.

    Sunday, January 28, 2007 11:22 AM
  • Mersal,

    You're welcome!

    Sunday, January 28, 2007 5:04 PM
  • Thanks!

    I tried to delete but don't seem to be able to...

    Wednesday, June 6, 2007 9:21 PM
  • Sirocco218,

     

    Please repost your question in the Office Validation forum at this link:  http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1005&SiteID=25

     

    Also, after posting in the Office forum, please come back to this post and delete it.   Neatness counts!

    Wednesday, June 6, 2007 9:24 PM