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Cannot update subject or description unless email is in draft status RRS feed

  • Question

  • Does anyone had workaround with this? 

    it will happen when i try to send a reply from CRM

    Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Cannot update subject or description unless email is in draft statusDetail: 
    <OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
      <ErrorCode>-2147187962</ErrorCode>
      <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
      <Message>Cannot update subject or description unless email is in draft status</Message>
      <Timestamp>2015-03-20T10:29:32.1837081Z</Timestamp>
      <InnerFault i:nil="true" />
      <TraceText i:nil="true" />
    </OrganizationServiceFault>

    Friday, March 20, 2015 10:34 AM

All replies

  • Hi Vam
    Tuesday, June 9, 2015 11:56 AM
  • Can you provide more information about when this happens ? Are you trying to create / update an email via code ? If so, can you post your code ?

    Microsoft CRM MVP - http://mscrmuk.blogspot.com/ http://www.excitation.co.uk

    Tuesday, June 9, 2015 4:36 PM
    Moderator
  • The record is closed.  You can't edit a closed record.  If you need to change a sent email -- a dubious requirement -- you will have to bring the state to zero (reopen it), make the change and then re-close it.

    PS- I have sent many a reply from CRM, so this problem is the result of some customization of yours.

    Tuesday, June 9, 2015 6:25 PM