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My friend's computer stopped running genuine windows. RRS feed

  • Question

  • A few days ago my friend asked me if I could look at her laptop touchpad to see what was wrong with it, and to find out why it was not working properly. I've had basic hardware training and I've fixed a few other computers before this one. So I was fairly confident in being able to fix this. Unfortunately I was rushed through it, and I ended up disconnecting the wireless to her computer,  and now the computer is saying she does not have a genuine copy of Windows, even though she does. The computer is a Vaio Pcg 7318l laptop. I'm not really sure what to do, but I feel like I need to fix it. So can anyone help me?
    Tuesday, March 13, 2012 3:24 AM

Answers

  • What happens if you attempt to boot in Safe Mode?

    No reply from the Original Poster with the requested information.

    Issue is assumed to be resolved.

    Darin MS

    Thursday, March 29, 2012 6:58 PM

All replies

  • "Coolguycool" wrote in message news:a01b360b-e3ea-4c5b-a6a9-6b0d78d1c317...
    A few days ago my friend asked me if I could look at her laptop touchpad to see what was wrong with it, and to find out why it was not working properly. I've had basic hardware training and I've fixed a few other computers before this one. So I was fairly confident in being able to fix this. Unfortunately I was rushed through it, and I ended up disconnecting the wireless to her computer,  and now the computer is saying she does not have a genuine copy of Windows, even though she does. The computer is a Vaio Pcg 7318l laptop. I'm not really sure what to do, but I feel like I need to fix it. So can anyone help me?
     
    It’s likely that removing (and presumably reinstalling?) the WLAN adapter has tripped a hardware flag on the activation software.
    First, go to www.microsoft.com/genuine/validate to see if that can reset the flag.
    If not,
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, March 13, 2012 10:49 AM
    Moderator
  • I have not yet been able to reinstall the WLAN adapter. Should I do that first before I continue with the process? Or should I do this, then fix it?

    Wednesday, March 14, 2012 3:21 AM
  • "Coolguycool" wrote in message news:46659baa-26ce-4c46-b4b5-a1750dfce91c...

    I have not yet been able to reinstall the WLAN adapter. Should I do that first before I continue with the process? Or should I do this, then fix it?

     
     
    Do you access by wired LAN on that machine? If so, the repair can wait until we’ve checked the status of the licensing, but it may need to be fixed before we complete the job properly.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, March 14, 2012 10:22 AM
    Moderator
  • She has been accessing it through wired LAN for the time being, but I was just wondering, since I'm going to be fixing the wireless LAN anyway, should I wait till I've done that before this. Also, will I need to reinstall the driver, or when I reconnect it, will the wireless just start working again?
    Wednesday, March 14, 2012 9:55 PM
  • "Coolguycool" wrote in message news:621e4f5a-8bce-4598-858b-36f0e024c9b3...
    She has been accessing it through wired LAN for the time being, but I was just wondering, since I'm going to be fixing the wireless LAN anyway, should I wait till I've done that before this. Also, will I need to reinstall the driver, or when I reconnect it, will the wireless just start working again?
     
    In theory, just reconnecting the hardware should cause the driver to be reinstalled – unless you cleaned the system out, then it will probably still have the access passwords, etc present.
     
    It won’t hurt to start the process now, with the MGADiag report – it’ll give us a chance to sort out any other problems related to WGA.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, March 14, 2012 10:08 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
    Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {150C8C58-CDA7-4B2D-A674-1819922DFFDA}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error: T:20120310221521076-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{150C8C58-CDA7-4B2D-A674-1819922DFFDA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-3228125045-3453300399-3030494420</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCEB33FM</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R1090Y8</Version><SMBIOSVersion major="2" minor="6"/><Date>20100720000000.000000+000</Date></BIOS><HWID>EDBA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Error: product key not found.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:17:2012 13:47
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAAABAAAABAABAAEA6GGeWu4yUsce7vpFXpVGKlhL0MSgLkfbNO5cXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC Sony VAIO
    FACP Sony VAIO
    HPET Sony VAIO
    MCFG Sony VAIO
    SLIC Sony VAIO
    SSDT Sony VAIO
    SSDT Sony VAIO
    Saturday, March 17, 2012 5:54 PM
  • "Coolguycool" wrote in message news:a24d65db-bbb6-4e18-947e-9a5d3f269f64...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
    Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    Other data-->
    SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCEB33FM</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R1090Y8</Version><SMBIOSVersion major="2" minor="6"/><Date>20100720000000.000000+000</Date></BIOS
     
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Error: product key not found.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    There seems to be a problem with the Licensing Store -
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, March 17, 2012 7:22 PM
    Moderator
  • When I try to copy the mgadiag tool, I get an error message saying "Failed to create output files, hr=0x80070002. Please contact support". What do I do now, I followed everything the way you instructed.
    Sunday, March 18, 2012 3:55 PM
  • Now my computer wont start up normally, it goes into startup repair, but cannot repair automatically.

    Problem signature:

    Problem event name      StartupRepairOffline

    Problem Signature01: 6.1.7600.16385

    Problem Signature02: 6.1.7600.16385

    problem Signature03: unknown

    Problem Signature04: 21200496

    Problem Signature05 ManualRepair

    ProblemSignature06: 2

    ProblemSignature07:NoRootCause

    OSVersion: 6.1.7600.2.0.0.256.1

    locale Id: 1033

    PLEASE HELP, I DON'T KNOW WHAT WENT WRONG.

    Sunday, March 18, 2012 5:14 PM
  • "Coolguycool" wrote in message news:4b79d5fa-cfe3-4dee-8faf-86bdc82e8692...
    When I try to copy the mgadiag tool, I get an error message saying "Failed to create output files, hr=0x80070002. Please contact support". What do I do now, I followed everything the way you instructed.
     
    That error message simply means that the tool cannot create the folder to save the data to the drive - ignore it, and paste the resulting data to your response.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, March 18, 2012 8:10 PM
    Moderator
  • "Coolguycool" wrote in message news:ff5a1eea-75a2-416f-b7ea-10620b1630be...

    Now my computer wont start up normally, it goes into startup repair, but cannot repair automatically.

    Problem signature:

    Problem event name      StartupRepairOffline

    Problem Signature01: 6.1.7600.16385

    Problem Signature02: 6.1.7600.16385

    problem Signature03: unknown

    Problem Signature04: 21200496

    Problem Signature05 ManualRepair

    ProblemSignature06: 2

    ProblemSignature07:NoRootCause

    OSVersion: 6.1.7600.2.0.0.256.1

    locale Id: 1033

    PLEASE HELP, I DON'T KNOW WHAT WENT WRONG.

     
     
     
    Without more detail, the only assumption we can make is that you have a major malware infestation.
     
     
    What happens if you attempt to boot in Safe Mode?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, March 18, 2012 8:10 PM
    Moderator
  • When I tried to boot in safe mode it immediately brought me to the startup repair, and again had the same errors. How did the computer get malware if I did nothing to it, but what was instructed? It doesn't quite make sense.

    Sunday, March 18, 2012 11:49 PM
  • Tap, tap....

    This thing working??

    Any progress?

    :)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, March 29, 2012 11:00 AM
    Moderator
  • What happens if you attempt to boot in Safe Mode?

    No reply from the Original Poster with the requested information.

    Issue is assumed to be resolved.

    Darin MS

    Thursday, March 29, 2012 6:58 PM