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Email router - incoming messages RRS feed

  • Question

  • Guys,

    I have configure incoming property of a user to use router configuration.

    When user recieves a mail the activity is created succesfully in CRM application however windows messageLog shows this error in server - for both types Mail contains an attachment or not.

    #17174 - An error occurred while validating the e-mail message with subject "DENNIS ALEX TEST 01" in mailbox crm_service@quadrem.com. Microsoft.Crm.Tools.Email.Providers.EmailException: An error occurred while trying to extract the attachment from the incoming e-mail message. The attachment must be a "forward-as-attachment" e-mail message.
       at Microsoft.Crm.Tools.Email.Providers.ExchangeEmailMessage.ValidateMessage(Boolean isForwardMailbox)
       at Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider.ValidateMessageInternal(EmailMessage emailMessage)
       at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.ValidateMessage(EmailMessage emailMessage)
       at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.Run()

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Do you have any idea how to avoid those messages - and why is that happening?

    Thanks

    Friday, March 16, 2012 8:20 PM

Answers

  • You've configured all your users with incoming profile of "Email Router".

    The message you are receiving is talking about Forward Mailbox, a mathos you did not apply on your CRM.

    You need to disable the forward rule to crm_services mailbox + remove this configuration from the email router.

    • Marked as answer by yojan.aguilar Wednesday, March 21, 2012 3:59 PM
    Tuesday, March 20, 2012 8:08 PM

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