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Email router - incoming messages

Question
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Guys,
I have configure incoming property of a user to use router configuration.
When user recieves a mail the activity is created succesfully in CRM application however windows messageLog shows this error in server - for both types Mail contains an attachment or not.
#17174 - An error occurred while validating the e-mail message with subject "DENNIS ALEX TEST 01" in mailbox crm_service@quadrem.com. Microsoft.Crm.Tools.Email.Providers.EmailException: An error occurred while trying to extract the attachment from the incoming e-mail message. The attachment must be a "forward-as-attachment" e-mail message.
at Microsoft.Crm.Tools.Email.Providers.ExchangeEmailMessage.ValidateMessage(Boolean isForwardMailbox)
at Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider.ValidateMessageInternal(EmailMessage emailMessage)
at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.ValidateMessage(EmailMessage emailMessage)
at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.Run()For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Do you have any idea how to avoid those messages - and why is that happening?
Thanks
Friday, March 16, 2012 8:20 PM
Answers
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You've configured all your users with incoming profile of "Email Router".
The message you are receiving is talking about Forward Mailbox, a mathos you did not apply on your CRM.
You need to disable the forward rule to crm_services mailbox + remove this configuration from the email router.
- Marked as answer by yojan.aguilar Wednesday, March 21, 2012 3:59 PM
Tuesday, March 20, 2012 8:08 PM
All replies
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Hi,
Please check this thread,
http://social.microsoft.com/Forums/en/crmdeployment/thread/a46cf6da-dc00-48d1-99ca-8eb92bf714ad
Regards,
Khaja Mohiddin
http://www.dynamicsexchange.com
http://about.me/KhajaMohiddinMonday, March 19, 2012 4:06 AM -
Thank for the reply .. but message is not clear.
I am using router configuration for incoming mails nothing to do with outlook property.
Besides I can use hotmail, gmail with the same message.
Any idea why message is being logged :(
Monday, March 19, 2012 10:32 PM -
You've configured all your users with incoming profile of "Email Router".
The message you are receiving is talking about Forward Mailbox, a mathos you did not apply on your CRM.
You need to disable the forward rule to crm_services mailbox + remove this configuration from the email router.
- Marked as answer by yojan.aguilar Wednesday, March 21, 2012 3:59 PM
Tuesday, March 20, 2012 8:08 PM