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Cannot update, does not pass validation despite being a legit key! RRS feed

  • Question

  • I just built a computer from old parts, and installed an XP pro that I had from a long time ago.  It was purchased legitimatly several years ago, but laid unopened in my drawers as I didn't need it.  The key wasn't visible until I opened it...

    Not sure what has gone wrong, but it says my copy is not legit.  It definitely is though...

    Here is the report 

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-J6X82-9TG2V-DVDPB
    Windows Product Key Hash: KUBYZ1YVsjtj11s5Rz2iPLCTAls=
    Windows Product ID: 76487-011-4159801-22915
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {C3CB7E04-E5D5-4661-848D-5EB7DF1A76A6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C3CB7E04-E5D5-4661-848D-5EB7DF1A76A6}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DVDPB</PKey><PID>76487-011-4159801-22915</PID><PIDType>5</PIDType><SID>S-1-5-21-1757981266-706699826-1644491937</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXP051                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20060927000000.000000+000</Date></BIOS><HWID>4D7B35070184E07C</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1ABD5:Dell Inc|1ABD5:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Thursday, January 16, 2014 11:46 AM

Answers

  • Please attempt Telephone Activation, and see what the operator has to say -

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, January 22, 2014 10:17 PM
    Moderator

All replies

  • Does the OS Packaging have the words "Licensed for distribution only with a new PC" on it or on the CD?  Where did you purchase the CD from?

    Please do not read this sentence. Please ignore the previous sentence.

    Thursday, January 16, 2014 4:27 PM
  • Yes, but it was purchased together with parts as an "upgrade" package.  So it is a legit OEM copy. 
    Tuesday, January 21, 2014 10:46 AM
  • If it says "Licensed for distribution only with a new PC", that would indicate the disc is an OEM install.  However, your MGA Report shows: "Windows License Type: Retail".  

    Try using the Windows XP Product Key Update Tool with your Windows XP Professional product key and let us know if that resolved the issue.  

    If that does not work, then unfortunately, despite what is stated on the packaging, you have a counterfeit copy of Windows XP Professional.


    Please do not read this sentence. Please ignore the previous sentence.



    Tuesday, January 21, 2014 3:44 PM
  • I tried the product key update tool, and it said that that was the key already on the machine...

    Surely there is a more surefire way of determining if the copy is counterfeit than "if x does not work, you have a counterfeit copy".  

    It is just that I find it quite unlikely that a reputable store would sell counterfeit software and still be in business today. Thereofre I am quite suspicious about such sweeping statements.  

    If it is a dodgy copy, I will make a stink about it at the store.  But I will need to collect evidence as no one is going to believe "the product update tool didnt work therefore I have a counterfeit copy"...  

    Wednesday, January 22, 2014 9:36 AM
  • Where did you purchase the disk from?  The fact remains that your CD package claims to be an OEM version while the install says Retail.  Can you provide the exact text of the error message you received from the product key update tool?

    Please do not read this sentence. Please ignore the previous sentence.


    Wednesday, January 22, 2014 3:20 PM
  • Please attempt Telephone Activation, and see what the operator has to say -

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, January 22, 2014 10:17 PM
    Moderator