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HP Pavilion - Windows Blocked VLK RRS feed

  • Question

  • I have an HP Pavilion zt3000 with Windows XP Professional. In the past I've passed the Genuine Advanced Validation, but 2 days ago I tried to install Windows Media Player 11, and when it started to validate my Windows, it said it wasn't genuine.

    I ran the MGA Diagnostic Utility and this is the output:

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-2CFFB-2JHDD-QCBJ9
    Windows Product Key Hash: AtXZ0SIe4bbj+zFwfYjdDrZrSJ4=
    Windows Product ID: 55274-644-2791234-23202
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: aad0e8da-a619-4a5b-b0b3-791c7c41d799
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3175-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Archivos de programa\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>aad0e8da-a619-4a5b-b0b3-791c7c41d799</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-QCBJ9</PKey><PID>55274-644-2791234-23202</PID><PIDType>1</PIDType><SID>S-1-5-21-1078081533-1580818891-854245398</SID><SYSTEM><Manufacturer>Hewlett-Packard </Manufacturer><Model>Pavilion zt3300 (PN714LA#ABM)   </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68BAL Ver. F.50</Version><SMBIOSVersion major="2" minor="3"/><Date>20040816000000.000000+000</Date></BIOS><HWID>BE703207018400D2</HWID><UserLCID>080A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar de México(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280C0A-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional con FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54869-640-0000025-17569</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    What can be the problem?

    Thanks in advance for your response.

    -Eduardo Galvan

    Saturday, January 27, 2007 4:42 AM

Answers

  • Eduardo,

    If your HP computer came with an installation of XP Pro, as you indicated it has XP Professional on the Certificate of Authenticity (COA), then with a little luck you will be able to genuine-ize the current installation of XP Pro without the need for reinstalling.

    Please use the Product Key Updater utility at this link http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx .  Run the Updater and when prompted, use the Product Key for XP Pro that is printed on the COA.  The Updater has to proof about 6,000 system files so it needs full access to MS servers, so be sure that your personal firewall program, antivirus program, and antispyware programs are set to allow the utility full access to the internet.  If you receive a 0x80004005 error, that means the utility is not reaching MS servers.

    Good luck and post back to tell us how you did

    Wednesday, January 31, 2007 4:07 AM
  •  Eduardo Galvan wrote:
    It says my Product Key is incorrect.

     

    Incorrect or invalid for the system?

     

    If it is incorrect, please doublecheck the items you are typing in. Many times, "8" look like "B".

     

    Also, I suggest going to www.microsoft.com/genuine and clicking Validate OFFICE to see next steps required for validating your copy of Office.

     

     

    THanks,

    -phil

    Monday, February 5, 2007 7:57 PM

All replies

  • Eduardo,

    Right now, your HP computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, a Volume License for XP is an upgrade-only license and can never be used as the original or base license for XP on a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Some more bad news:  The installation of Office XP w/Front Page on the computer is Nongenuine (Office Status:  114 means Nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand that you be given the genuine software you paid for, or a refund.  In any case, please remove the nongenuine installation of Office from your computer.

    Next, look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  We would expect it to read "HP."

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Most likely your HP computer came preinstalled with a different edition or version of Windows, which is what the COA is going to show.  If so, your solution would be to back up and offload your data, and use the Recovery or Reinstallation solution provided by HP to put that original Windows installation back onto your computer.

    Saturday, January 27, 2007 3:54 PM
  • It reads "Windows XP Professional", with "HP" in back lettering.

     

    Wednesday, January 31, 2007 2:40 AM
  • Eduardo,

    If your HP computer came with an installation of XP Pro, as you indicated it has XP Professional on the Certificate of Authenticity (COA), then with a little luck you will be able to genuine-ize the current installation of XP Pro without the need for reinstalling.

    Please use the Product Key Updater utility at this link http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx .  Run the Updater and when prompted, use the Product Key for XP Pro that is printed on the COA.  The Updater has to proof about 6,000 system files so it needs full access to MS servers, so be sure that your personal firewall program, antivirus program, and antispyware programs are set to allow the utility full access to the internet.  If you receive a 0x80004005 error, that means the utility is not reaching MS servers.

    Good luck and post back to tell us how you did

    Wednesday, January 31, 2007 4:07 AM
  • It says my Product Key is incorrect.
    Sunday, February 4, 2007 11:37 PM
  • Eduardo,

    The Key Updater utility accepts OEM PKs.  Are you sure that the Certificate of Authenticity on the laptop is for Windows XP Pro, that the COA does have "HP" printed below XP Pro, and are you sure you are accurately entering this PK into the Key Updater utility?

    If all of the above is true, you should not be getting the error message "the product key you entered is invalid for this system."

    If you continue to experience problems with the Key Updater, your solution would be to back up and offload your data, and use the Recovery or Reinstallation solution provided by HP to put that original Windows installation back onto your computer.

    Monday, February 5, 2007 2:25 PM
  •  Eduardo Galvan wrote:
    It says my Product Key is incorrect.

     

    Incorrect or invalid for the system?

     

    If it is incorrect, please doublecheck the items you are typing in. Many times, "8" look like "B".

     

    Also, I suggest going to www.microsoft.com/genuine and clicking Validate OFFICE to see next steps required for validating your copy of Office.

     

     

    THanks,

    -phil

    Monday, February 5, 2007 7:57 PM