Answered by:
Live one care instalation troube

Question
-
This is the third time I am installing my LiveOne software I bought at a reatail store. After inserting disk and then rebooting to complete installlation, I am asked to complete setup . I sign in using my hotmail account and enter product key. It says the key is already entered, the it does not let me complete my setup. It says your compter at risk. I do I get the setup to completion.
- Moved by Stephen BootsMVP, Moderator Monday, May 4, 2009 1:13 AM (From:Windows Live OneCare General)
Sunday, May 3, 2009 4:27 PM
Answers
-
Don't use the CD to install. Install the trial - http://onecare.live.com/standard/en-us/install/install.htm after installation open the trial, select "Subscribe" and when asked for a Live ID enter the Live ID and password associated with your subscription and One Care will activate.
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh- Marked as answer by Stephen BootsMVP, Moderator Monday, May 4, 2009 1:12 AM
Sunday, May 3, 2009 6:08 PMModerator -
If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.
If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.
If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b
For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm
-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator- Marked as answer by Stephen BootsMVP, Moderator Monday, May 4, 2009 1:14 AM
Monday, May 4, 2009 1:14 AMModerator
All replies
-
Don't use the CD to install. Install the trial - http://onecare.live.com/standard/en-us/install/install.htm after installation open the trial, select "Subscribe" and when asked for a Live ID enter the Live ID and password associated with your subscription and One Care will activate.
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh- Marked as answer by Stephen BootsMVP, Moderator Monday, May 4, 2009 1:12 AM
Sunday, May 3, 2009 6:08 PMModerator -
If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.
If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.
If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b
For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm
-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator- Marked as answer by Stephen BootsMVP, Moderator Monday, May 4, 2009 1:14 AM
Monday, May 4, 2009 1:14 AMModerator