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Change Opportunity Loss Status Reason

Question
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I'd like to change the values in the picklist that's provided in the status reason when closing an Opportunity that's been lost.
Thursday, January 3, 2008 8:55 PM
Answers
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You can do this by editing the Status Reason on the Opportunity Entity attribute.
If you are not familiar with customizing - make sure you read and understand what you are doing. I'd hate for you to break your CRM installation.
Go to Settings, Customization, Customize Entities. Scroll through the list to Opportunity and double-click it.
In the new window, click on attributes on the left-hand site and on the right hand side scroll through to statuscode (Status Reason) and double-click it.
In the new window, on the right-hand side click in the state pull-down and select lost. Edit the values as required in the area below. When done, click Save and close on the Attribute, and then save and close on the opportunity entity.
Back in the main application ensure that Opportunity is selected in the list of entities and click on publish.
Hope this helps.
Thursday, January 3, 2008 9:29 PMModerator
All replies
-
You can do this by editing the Status Reason on the Opportunity Entity attribute.
If you are not familiar with customizing - make sure you read and understand what you are doing. I'd hate for you to break your CRM installation.
Go to Settings, Customization, Customize Entities. Scroll through the list to Opportunity and double-click it.
In the new window, click on attributes on the left-hand site and on the right hand side scroll through to statuscode (Status Reason) and double-click it.
In the new window, on the right-hand side click in the state pull-down and select lost. Edit the values as required in the area below. When done, click Save and close on the Attribute, and then save and close on the opportunity entity.
Back in the main application ensure that Opportunity is selected in the list of entities and click on publish.
Hope this helps.
Thursday, January 3, 2008 9:29 PMModerator -
Works perfect..thanks a bunch!
Thursday, January 3, 2008 11:14 PM -
Hi, this is a very useful possibilty, but how can we track the results chosen?
In the views and reports we can publish the Status Reason but how can we add the "Descpription", i.e. the comments made on why we lost.
We would like to view not only Status Reason but also Competitor and choose these as required fields with a default option. Is there any "easy" way of doing this?
Friday, February 1, 2008 10:39 AM -
Thanks for taking the time to post this - helped solve my issue in 10 seconds and that is awesome!Saturday, August 22, 2009 3:12 PM