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Need help reinstalling windows live one care RRS feed

  • Question

  • I have had problems with my new computer so I had to send it back to the factory.  Now I am having to reinstall everything.  I have tried to reinstall live onecare but it keeps telling me that I don't have to enter the key code, just reactiveate.  I can not find anywhere to reactivate it.  Can anyone help me?

    Tuesday, March 25, 2008 12:28 AM

Answers

  • I believe what you are seeing is that you have signed in with a LiveID and then tried to use the retail key code from your previous install. You are likely getting an error that states that the key is already in use and suggests activating with your subscription ID.

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    -steve

     

    Tuesday, March 25, 2008 12:32 AM
    Moderator