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Re: validation RRS feed

  • Question

  • I purchased Microsoft XP professional through an offer given to Air Force employees.  The edition is labeled "Microsoft Home Use Program."  It has worked well for over two years until I had to overwrite my computer memory and reload the MS XP Professional.  Now I can no longer obtain Microsoft downloads because it will not validate my copy of XP.  I still have the original Product Key, but that doesn't seem to help. 

     

    I'm trying to download music from the Walmart mucis site when it directed my to the Microsoft site to get the later version of a music file.  Can you help?

    J. Diehl

    Saturday, January 19, 2008 8:36 PM

Answers

  • Jim,

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

     

    GO AIR FORCE

     

    Stephen Holm, MS

    Monday, January 21, 2008 5:51 PM