Dear Windows Vista customer,
Sorry to hear about the problem you encountered. The Microsoft Fix it Center forum is limted to the Fix it Center tool only. Please try reposting your question to the desktop and personalization forum on the Microsoft Answers portal for Windows Vista at
http://social.answers.microsoft.com/Forums/en-US/vistaappearance/threads?filter=answered.
Regards
Daniel Chow
Sr. Software Development Engineer
Product Quality and Online
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