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New Post: club 157: Not Activated RRS feed

  • Question

  • Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2CXKV-GMP22-HF2BQ
    Windows Product Key Hash: 25dG7mX6zCS/Ri0MYOSCvb3ct0w=
    Windows Product ID: 55277-OEM-2111907-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {D9C70240-E66C-4DA4-B411-CE2D68FB4031}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: J:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D9C70240-E66C-4DA4-B411-CE2D68FB4031}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HF2BQ</PKey><PID>55277-OEM-2111907-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-790525478-1767777339-839522115</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>RF266AA-AB2 u1566cn</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.14</Version><SMBIOSVersion major="2" minor="4"/><Date>20060522000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>657733070184C06C</HWID><UserLCID>0804</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13FFC:GENUINE C&C INC|187D0:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->
    N/A

    Home Edition

    Has the Manufacturer's name - HP

    I had lots of problems with my computer, so I reinstalled XP (which I had used with no problems for 2.5 years) and now I can't activate because it tells the product key is unauthorized.

    Thanks






    • Split by RickImAPC Tuesday, January 6, 2009 10:39 PM New Poster, New Post
    Sunday, January 4, 2009 6:07 AM

Answers

  •  Dear club157,

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) program forum.  Your issue is related to Windows Product Activation.  In an attempt to assist I would like to provide some information which may or may not help. Thank you again for posting your diagnostic results. 2 things you can try.


    Windows Product Key Update Tool:

    If you have a Microsoft Certificate of Authenticity (COA) for Windows XP affixed to your system, then there is a strong likelihood your system is licensed to run Windows XP.

    Windows Product Key  Update Tool & Detailed Instructions:

    http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

    The Product Key Update Tool was designed to update a non-genuine Product Key previously used to activate Windows XP with a known good Product Key.

    If you have antimalware or firewall programs installed, please make sure these programs are set to allow the Product Key Update Tool to have full access to the Internet.


    The second is telephone support.

    From the Desktop:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    For more information on how to activate Windows XP see the following link:

    http://support.microsoft.com/kb/307890

    Thank you for visiting the WGA program forum.

    Rick
    • Marked as answer by RickImAPC Tuesday, January 6, 2009 10:47 PM
    Tuesday, January 6, 2009 10:38 PM

All replies

  •  Dear club157,

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) program forum.  Your issue is related to Windows Product Activation.  In an attempt to assist I would like to provide some information which may or may not help. Thank you again for posting your diagnostic results. 2 things you can try.


    Windows Product Key Update Tool:

    If you have a Microsoft Certificate of Authenticity (COA) for Windows XP affixed to your system, then there is a strong likelihood your system is licensed to run Windows XP.

    Windows Product Key  Update Tool & Detailed Instructions:

    http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

    The Product Key Update Tool was designed to update a non-genuine Product Key previously used to activate Windows XP with a known good Product Key.

    If you have antimalware or firewall programs installed, please make sure these programs are set to allow the Product Key Update Tool to have full access to the Internet.


    The second is telephone support.

    From the Desktop:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    For more information on how to activate Windows XP see the following link:

    http://support.microsoft.com/kb/307890

    Thank you for visiting the WGA program forum.

    Rick
    • Marked as answer by RickImAPC Tuesday, January 6, 2009 10:47 PM
    Tuesday, January 6, 2009 10:38 PM
  • Thanks, Rick,

    I attempted the first suggestion.

    I got to the point where I must enter the Product Key, but it tells me the Product Key is invalid for this system.  I really don't know why, because it is the same number as the one on the side of machine.


    Wednesday, January 7, 2009 1:27 PM
  • Next would be contacting telephone activation.

    Good Luck. Let me know how that goes.

    Rick
    • Marked as answer by RickImAPC Wednesday, January 7, 2009 4:45 PM
    • Unmarked as answer by RickImAPC Wednesday, January 7, 2009 4:45 PM
    Wednesday, January 7, 2009 4:44 PM
  • The second is telephone support.

    From the Desktop:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.


    I get this far but never get to see any phone numbers.  It says "generating new installation ID" and then the next box has no options for me to call - no telephone numbers.  There's a drop down box (Step "1") which is blank and Step "2" has no numbers.
    Thursday, February 5, 2009 12:19 AM
  • Thanks anyway, it's too late now and I can't use it anymore.
    Sunday, February 8, 2009 10:47 PM