2 Year Old PC - All of a Sudden Windows Not Genuine

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  Ignore the error. the report will still copy and paste.

  Wednesday, January 25, 2012 10:11 PM

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  "catchpen" wrote in message news:a094791e-3751-43bf-9039-889705e8318b...

  I have a Gateway Desktop PC running Windows 7 home Premium 64. It is 2 years old with the original OS installed.  I had Kaspersky corrupt some files, ran scandisk to correct the errors. Since then I have reinstalled Kaspersky and it's fine (this is the only thing significant  that has happened to the PC lately). Now I'm getting flagged that my copy of Windows isn't genuine.

  If I run slui.exe it gives an error code 0xC0020012 or sometimes it runs but then I get 'access denied' half way through the activation process.

  If I run MGADiag.exe and try to copy the results I get an error "failed to create output files, hr = 0x80070002. Please contact support".

  The last tab of MGADiag "Licensing"states "On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a0x80070426' to display the error text" Error 0x80070426.

  I'm really tired of this problem and it looks like it's getting more and more prevalent with users who actually paid or OEM for a genuine copy of Windows.

  Please help.

  To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

  Once saved, run the tool.

  Click on the Continue button, which will produce the report.

  To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

    - **in your own thread**, please

   

  Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!

   http://www.microsoft.com/howtotell/content.aspx?pg=coa

   

  Having said that – your Software protection service is not started, which is what causes that error.

  Click on Start
  in the Search box, type
  SERVICES.MSC
  and hit the Enter key - accept the UAC prompt if you get one.
  Look in the console for the Software Protection service, right-click on it and select Properties.
  make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.
  
  Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
  Post back with your results, and a new MGADiag report.
  
  If it doesn't start, then please do the following...
  Please open an Elevated (Administrator) Command Prompt window and use the following commands....
  
  net start sppsvc
  sc qc sppsvc
  sc queryex sppsvc
  sc qprivs sppsvc
  sc qsidtype sppsvc
  sc sdshow sppsvc
  
  copy and paste the results into your response (to copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response), together with the EXACT error message you get when you attempt to start the service from the Services control panel..
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, January 25, 2012 10:13 PM

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  Thanks for the quick response guys...

  MGADiag report:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE21
  Cached Online Validation Code: N/A, hr = 0xc0000022
  Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
  Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
  Windows Product ID: 00359-OEM-8992687-00006
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {736B298D-0E43-4DC4-96CF-BC29B93CD05B}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.110622-1506
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{736B298D-0E43-4DC4-96CF-BC29B93CD05B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1779256781-661507301-2243644971</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B1</Version><SMBIOSVersion major="2" minor="6"/><Date>20100323000000.000000+000</Date></BIOS><HWID>8E053707018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
  Error: 0x80070426
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x0001000000000000
  Event Time Stamp: 1:25:2012 14:58
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered Service: sppsvc
  
  
  HWID Data-->
  HWID Hash Current: LAAAAAEAAQABAAEAAQABAAAAAQABAAEAln3UPISxQsg4yT5V+HOkwKZUXF0=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            ACRSYS        APIC0935
    FACP            ACRSYS        FACP0935
    HPET            ACRSYS        OEMHPET
    MCFG            ACRSYS        OEMMCFG
    SLIC            ACRSYS        ACRPRDCT
    OEMB            ACRSYS        OEMB0935
    GSCI            ACRSYS        GMCHSCI
    AWMI            ACRSYS        OEMB0935
    SSDT            DpgPmm        CpuPm
  
  ____________________________________________________________
  Error message when starting service:

  Windows could nor start the Software Protection service on Local Computer

  Error2: The system cannot find the file specified.

  _____________________________________________________________

  Results of commands in Command Prompt:

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Program Files (x86)\EaseUS\Todo Backup\bin\x64>net start sppsvc
  The Software Protection service is starting.
  The Software Protection service could not be started.
  
  A system error has occurred.
  
  System error 2 has occurred.
  
  The system cannot find the file specified.
  
  
  C:\Program Files (x86)\EaseUS\Todo Backup\bin\x64>sc qc sppsvc
  [SC] QueryServiceConfig SUCCESS
  
  SERVICE_NAME: sppsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          START_TYPE         : 2   AUTO_START  (DELAYED)
          ERROR_CONTROL      : 1   NORMAL
          BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
          LOAD_ORDER_GROUP   :
          TAG                : 0
          DISPLAY_NAME       : Software Protection
          DEPENDENCIES       : RpcSs
          SERVICE_START_NAME : NT AUTHORITY\NetworkService
  
  C:\Program Files (x86)\EaseUS\Todo Backup\bin\x64>sc queryex sppsvc
  
  SERVICE_NAME: sppsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          STATE              : 1  STOPPED
          WIN32_EXIT_CODE    : 2  (0x2)
          SERVICE_EXIT_CODE  : 0  (0x0)
          CHECKPOINT         : 0x0
          WAIT_HINT          : 0x0
          PID                : 0
          FLAGS              :
  
  C:\Program Files (x86)\EaseUS\Todo Backup\bin\x64>sc qprivs sppsvc
  [SC] QueryServiceConfig2 SUCCESS
  
  SERVICE_NAME: sppsvc
          PRIVILEGES       : SeAuditPrivilege
                           : SeChangeNotifyPrivilege
                           : SeCreateGlobalPrivilege
                           : SeImpersonatePrivilege
  
  C:\Program Files (x86)\EaseUS\Todo Backup\bin\x64>scqsidtype sppsvc
  'scqsidtype' is not recognized as an internal or external command,
  operable program or batch file.
  
  C:\Program Files (x86)\EaseUS\Todo Backup\bin\x64>sc qsidtype sppsvc
  [SC] QueryServiceConfig2 SUCCESS
  
  SERVICE_NAME: sppsvc
  SERVICE_SID_TYPE:  UNRESTRICTED
  
  C:\Program Files (x86)\EaseUS\Todo Backup\bin\x64>sc sdshow sppsvc
  
  D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
  CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
  DWO;;;WD)
  
  C:\Program Files (x86)\EaseUS\Todo Backup\bin\x64>

   

  ---

  Catchpen

  Wednesday, January 25, 2012 11:03 PM
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  "catchpen" wrote in message news:7eeffd4a-bbb2-4dfd-bbbb-dbe34a379216...

  Thanks for the quick response guys...

  MGADiag report:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE21
  Cached Online Validation Code: N/A, hr = 0xc0000022
  Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
  Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
  Windows Product ID: 00359-OEM-8992687-00006
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  
  
  Other data-->
  SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B1</Version><SMBIOSVersion major="2" minor="6"/><Date>20100323000000.000000+000</Date></BIOS

  
  
  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
  Error: 0x80070426
  
  
  
  ____________________________________________________________
  Error message when starting service:

  Windows could nor start the Software Protection service on Local Computer

  Error2: The system cannot find the file specified.

  _____________________________________________________________

  Results of commands in Command Prompt:

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Program Files (x86)\EaseUS\Todo Backup\bin\x64>net start sppsvc
  The Software Protection service is starting.
  The Software Protection service could not be started.
  
  A system error has occurred.
  
  System error 2 has occurred.
  
  The system cannot find the file specified.
  
  
  

  ---

  Catchpen

  The responses are pretty much as expected

   

  That is a *really* weird prompt from the Command Prompt window!

  please do the following.

  Click on Start

  in the Search box, type

  %systemroot%

  and hit the Enter key – what folder does the Windows Explorer window open?

   

  Please also run the following in a Command Prompt window

  REG QUERY “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment”

  and copy/paste the result to your reply.

   

  Please also check that the file SPPSVC.EXE actually exists in the C:\Windows\System32 folder

   

  You should also run a CHKDSK and SFC – there are indications that there may be a problem with your hard drive.

  Click on the Start button
  type in the Search box
  CMD.EXE
  right-click on the only file that is found
  Select Run as Administrator
  - the Elevated Command Prompt window should pop up
  At the Command prompt, type
  CHKDSK C: /R
  and hit the Enter key
  You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
  
  After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC
  
  SFC -System File Checker - Instructions
  Click on the Start button
  type in the Search box
  CMD.EXE
  right-click on the only file that is found
  Select Run as Administrator
  - the Elevated Command Prompt window should pop up
  At the Command prompt, type
  
  SFC /SCANNOW
  
  and hit the Enter key
  Wait for the scan to finish - make a note of any error messages - and then reboot.
  
  run another MGADiag report, and post the results.

   

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Thursday, January 26, 2012 12:51 AM

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  Windows Explorer opens up to Windows folder on C drive when entering %systemroot%. I installed Todo Backup program when I was having problems with the corrupt files in case my PC wouldn't recover.  Not sure why it did this.

  The REG QUERY results:

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Users\Jon>REG QUERY "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Sess
  ion Manager\Environment"
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment
      ComSpec    REG_EXPAND_SZ    %SystemRoot%\system32\cmd.exe
      FP_NO_HOST_CHECK    REG_SZ    NO
      OS    REG_SZ    Windows_NT
      Path    REG_EXPAND_SZ    C:\Program Files (x86)\NVIDIA Corporation\PhysX\Com
  mon;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files
   (x86)\Common Files\Microsoft Shared\Windows Live;%SystemRoot%\system32;%SystemR
  oot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;C:
  \Program Files (x86)\Windows Live\Shared;C:\Windows\system32\gs\gs8.71\bin;C:\Pr
  ogram Files (x86)\QuickTime\QTSystem\
      PATHEXT    REG_SZ    .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
      PROCESSOR_ARCHITECTURE    REG_SZ    AMD64
      TEMP    REG_EXPAND_SZ    %SystemRoot%\TEMP
      TMP    REG_EXPAND_SZ    %SystemRoot%\TEMP
      USERNAME    REG_SZ    SYSTEM
      windir    REG_EXPAND_SZ    %SystemRoot%
      PSModulePath    REG_EXPAND_SZ    %SystemRoot%\system32\WindowsPowerShell\v1.
  0\Modules\
      NUMBER_OF_PROCESSORS    REG_SZ    4
      PROCESSOR_LEVEL    REG_SZ    6
      PROCESSOR_IDENTIFIER    REG_SZ    Intel64 Family 6 Model 37 Stepping 2, Genu
  ineIntel
      PROCESSOR_REVISION    REG_SZ    2502
      asl.log    REG_SZ    Destination=file;OnFirstLog=command,environment
      CLASSPATH    REG_SZ    .;C:\Program Files (x86)\Java\jre6\lib\ext\QTJava.zip
  
      QTJAVA    REG_SZ    C:\Program Files (x86)\Java\jre6\lib\ext\QTJava.zip
  
  

  ______________________________________

  • SPPSVC.EXE does exist in the C:\Windows\System32 folder

  • I ran an error check yesterday, yes it took forever but no errors. I enabled it from the drive tools tab. This is the same as CHKDSK C: /R right? I'll run it again via command prompt if it isn't.
  • System File Checker: "Windows Resource Protection did not find any integrity violations"
    

  ---

  Catchpen

  Thursday, January 26, 2012 2:43 AM
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  "catchpen" wrote in message news:2e3642e7-3ffa-43ed-8a2e-fe54c4f01e86...

  Windows Explorer opens up to Windows folder on C drive when entering %systemroot%. I installed Todo Backup program when I was having problems with the corrupt files in case my PC wouldn't recover.  Not sure why it did this.

  The REG QUERY results:

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Users\Jon>REG QUERY "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Sess
  ion Manager\Environment"
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment
      ComSpec    REG_EXPAND_SZ    %SystemRoot%\system32\cmd.exe
      FP_NO_HOST_CHECK    REG_SZ    NO
      OS    REG_SZ    Windows_NT
      Path    REG_EXPAND_SZ    C:\Program Files (x86)\NVIDIA Corporation\PhysX\Com
  mon;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files
  (x86)\Common Files\Microsoft Shared\Windows Live;%SystemRoot%\system32;%SystemR
  oot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;C:
  \Program Files (x86)\Windows Live\Shared;C:\Windows\system32\gs\gs8.71\bin;C:\Pr
  ogram Files (x86)\QuickTime\QTSystem\
      PATHEXT    REG_SZ    ..COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
      PROCESSOR_ARCHITECTURE    REG_SZ    AMD64
      TEMP    REG_EXPAND_SZ    %SystemRoot%\TEMP
      TMP    REG_EXPAND_SZ    %SystemRoot%\TEMP
      USERNAME    REG_SZ    SYSTEM
      windir    REG_EXPAND_SZ    %SystemRoot%
      PSModulePath    REG_EXPAND_SZ    %SystemRoot%\system32\WindowsPowerShell\v1.
  0\Modules\
      NUMBER_OF_PROCESSORS    REG_SZ    4
      PROCESSOR_LEVEL    REG_SZ    6
      PROCESSOR_IDENTIFIER    REG_SZ    Intel64 Family 6 Model 37 Stepping 2, Genu
  ineIntel
      PROCESSOR_REVISION    REG_SZ    2502
      asl.log    REG_SZ    Destination=file;OnFirstLog=command,environment
      CLASSPATH    REG_SZ    .;C:\Program Files (x86)\Java\jre6\lib\ext\QTJava.zip
  
      QTJAVA    REG_SZ    C:\Program Files (x86)\Java\jre6\lib\ext\QTJava.zip
  
  

  ______________________________________

  • SPPSVC.EXE does exist in the C:\Windows\System32 folder

  • I ran an error check yesterday, yes it took forever but no errors. I enabled it from the drive tools tab. This is the same as CHKDSK C: /R right? I'll run it again via command prompt if it isn't.
  • System File Checker: "Windows Resource Protection did not find any integrity violations"
    

  ---

  Catchpen

   

  If you ran the too in full mode (both boxes ticked), then the result is the same as would be generated by the command-line (so long as you  allowed the reboot). Otherwise, please run the command line  and reboot at request – it will take a long time, as it reads every sector on the drive.

   

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Thursday, January 26, 2012 10:43 AM

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  Sorry for the delay. I didn't see any errors on the CHKDSK. Here's the report again.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE21
  Cached Online Validation Code: N/A, hr = 0xc0000022
  Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
  Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
  Windows Product ID: 00359-OEM-8992687-00006
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {736B298D-0E43-4DC4-96CF-BC29B93CD05B}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.110622-1506
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{736B298D-0E43-4DC4-96CF-BC29B93CD05B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1779256781-661507301-2243644971</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B1</Version><SMBIOSVersion major="2" minor="6"/><Date>20100323000000.000000+000</Date></BIOS><HWID>8E053707018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
  Error: 0x80070426
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x0001000000000000
  Event Time Stamp: 1:25:2012 14:58
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered Service: sppsvc
  
  
  HWID Data-->
  HWID Hash Current: LAAAAAEAAQABAAEAAQABAAAAAQABAAEAln3UPISxQsg4yT5V+HOkwKZUXF0=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            ACRSYS        APIC0935
    FACP            ACRSYS        FACP0935
    HPET            ACRSYS        OEMHPET
    MCFG            ACRSYS        OEMMCFG
    SLIC            ACRSYS        ACRPRDCT
    OEMB            ACRSYS        OEMB0935
    GSCI            ACRSYS        GMCHSCI
    AWMI            ACRSYS        OEMB0935
    SSDT            DpgPmm        CpuPm
  
  
  
  

  ---

  Catchpen

  Monday, January 30, 2012 9:31 PM
• 

  

  0

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  "catchpen" wrote in message news:4d47325d-03ac-498c-b435-2051b6ef0a73...

  Sorry for the delay. I didn't see any errors on the CHKDSK. Here's the report again.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE21
  Cached Online Validation Code: N/A, hr = 0xc0000022
  Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
  Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
  Windows Product ID: 00359-OEM-8992687-00006
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {736B298D-0E43-4DC4-96CF-BC29B93CD05B}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.110622-1506
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{736B298D-0E43-4DC4-96CF-BC29B93CD05B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1779256781-661507301-2243644971</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B1</Version><SMBIOSVersion major="2" minor="6"/><Date>20100323000000.000000+000</Date></BIOS><HWID>8E053707018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
  Error: 0x80070426
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x0001000000000000
  Event Time Stamp: 1:25:2012 14:58
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered Service: sppsvc
  
  
  HWID Data-->
  HWID Hash Current: LAAAAAEAAQABAAEAAQABAAAAAQABAAEAln3UPISxQsg4yT5V+HOkwKZUXF0=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            ACRSYS        APIC0935
    FACP            ACRSYS        FACP0935
    HPET            ACRSYS        OEMHPET
    MCFG            ACRSYS        OEMMCFG
    SLIC            ACRSYS        ACRPRDCT
    OEMB            ACRSYS        OEMB0935
    GSCI            ACRSYS        GMCHSCI
    AWMI            ACRSYS        OEMB0935
    SSDT            DpgPmm        CpuPm
  
  
  
  

  ---

  Catchpen

   

  Hmmm – still nothing springs up and shouts for attention :(

  Please check that the file SPPSVC.EXE exists in the following

  c:\Windows\System32

  C:\Windows\winsxs\amd64_microsoft-windows-security-spp_31bf3856ad364e35_6.1.7601.17514_none_78875ce737927d27

  C:\Windows\winsxs\amd64_microsoft-windows-security-spp_31bf3856ad364e35_6.1.7600.16385_none_7656491f3aa3f98d

   

  Please check the EXACT file size of the c:\Windows\System32\SPPSVC.DLL copy – it should be

  3524608 bytes.

  Please also check the size of the

  c:\Windows\System32\SPPSVC.EXE.MUI file (18994 bytes)

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by Darin Smith MS Friday, February 3, 2012 9:04 PM

  Monday, January 30, 2012 9:52 PM

  Moderator
• 

  

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  No reply from the Original Poster.

  Issue is assumed to be resolved.

  ---

  Darin MS

  Friday, February 3, 2012 9:03 PM
• 

  

  0

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  No reply from the Original Poster.

  Issue is assumed to be resolved.

  ---

  Darin MS

  Not resolved but you can close thread since I'm having to reinstall Windows.
  

  ---

  Catchpen

  Saturday, February 4, 2012 8:50 PM
• 

  

  0

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  "catchpen" wrote in message news:08484e41-fcc8-4cf4-88e0-8147e528cc3a...

  No reply from the Original Poster.

  Issue is assumed to be resolved.

  ---

  Darin MS

  Not resolved but you can close thread since I'm having to reinstall Windows.
  

  ---

  Catchpen

   

   

  Ouch! – sorry we couldn’t get it back for you,

   

  Good Luck

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, February 4, 2012 9:03 PM

  Moderator