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Windows Vista won't validate after hard drive upgrade. RRS feed

  • Question

  • Hi!

    I have a Toshiba Satellite L305-s5944 laptop. The hard drive died, and I replaced the hard drive. I reinstalled Vista with a Vista DVD. The product key was rubbed out from the bottom of the laptop, so I used a Windows key finder program to find my key. (The old hard drive wouldn't boot, but I was able to boot with Hiren's Boot CD to recover data.) When I reinstalled Windows it correctly recognized the key as a Vista Home Basic key, however when I try to validate I get errors. I checked the date and time and tried retyping my product key. When I type slui 4, it won't give me an option to renew over the telephone, it just gives a link to help and support. Here's the report frim the diagnostic tool:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-VRW92-3VTYM-HBTPB

    Windows Product Key Hash: f2jozkw0zs2dOBYEfV90nVZaNP0=

    Windows Product ID: 89572-OEM-7332166-00152

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.002

    ID: {00C52CDC-9D1A-452C-AD36-04A68B06BA17}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Basic

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.100608-0458

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{00C52CDC-9D1A-452C-AD36-04A68B06BA17}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HBTPB</PKey><PID>89572-OEM-7332166-00152</PID><PIDType>2</PIDType><SID>S-1-5-21-2489881527-3526404114-1776240182</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L305</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.70</Version><SMBIOSVersion major="2" minor="4"/><Date>20090213000000.000000+000</Date></BIOS><HWID>3F313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, HomeBasic edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89572-00146-321-600152-02-1033-6002.0000-3632010

    Installation ID: 003842213686774132797832467291063366365583804994490311

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: HBTPB

    License Status: Notification

    Notification Reason: 0xC004F063.

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEAJJSgCJy5Rm56f14vJPbGUfL09kzAwfbErFYqhQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC TOSINV TOSINV00

      FACP TOSINV TOSINV00

      HPET TOSINV TOSINV00

      BOOT TOSINV TOSINV00

      MCFG TOSINV TOSINV00

      ASF! TOSINV TOSINV00

      SLIC TOSINV TOSINV00

      SSDT PmRef CpuPm

     

    I appreciate any help resolving this.

     

    Tuesday, January 4, 2011 4:55 AM

Answers

  • "stillwater39" wrote in message news:a0c4d839-bc37-433e-ba58-c4ebfa66430c...

    Hi!

    I have a Toshiba Satellite L305-s5944 laptop. The hard drive died, and I replaced the hard drive. I reinstalled Vista with a Vista DVD. The product key was rubbed out from the bottom of the laptop, so I used a Windows key finder program to find my key. (The old hard drive wouldn't boot, but I was able to boot with Hiren's Boot CD to recover data.) When I reinstalled Windows it correctly recognized the key as a Vista Home Basic key, however when I try to validate I get errors. I checked the date and time and tried retyping my product key. When I type slui 4, it won't give me an option to renew over the telephone, it just gives a link to help and support. Here's the report frim the diagnostic tool:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-VRW92-3VTYM-HBTPB

    Windows Product Key Hash: f2jozkw0zs2dOBYEfV90nVZaNP0=

    Windows Product ID: 89572-OEM-7332166-00152

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.002

     

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, HomeBasic edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Partial Product Key: HBTPB

    License Status: Notification

    Notification Reason: 0xC004F063.

     


    You used the OEM_SLP Key to reinstall. That won't work with a Retail disk - you have to use the COA key on the sticker attached to the case of the computer
    If that key is for whatever reason unreadable, then you will have to purchase a set of recovery disks from Toshiba and use that to reinstall.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by stillwater39 Wednesday, January 5, 2011 6:04 AM
    Tuesday, January 4, 2011 9:21 AM
    Moderator

All replies

  • You stated that “I reinstalled Vista with a Vista DVD”.  If it was not a Toshiba branded OEM Recovery DVD, you need to order the correct Toshiba Recovery Media and reinstall.


    Carey Frisch
    Tuesday, January 4, 2011 5:19 AM
    Moderator
  • "stillwater39" wrote in message news:a0c4d839-bc37-433e-ba58-c4ebfa66430c...

    Hi!

    I have a Toshiba Satellite L305-s5944 laptop. The hard drive died, and I replaced the hard drive. I reinstalled Vista with a Vista DVD. The product key was rubbed out from the bottom of the laptop, so I used a Windows key finder program to find my key. (The old hard drive wouldn't boot, but I was able to boot with Hiren's Boot CD to recover data.) When I reinstalled Windows it correctly recognized the key as a Vista Home Basic key, however when I try to validate I get errors. I checked the date and time and tried retyping my product key. When I type slui 4, it won't give me an option to renew over the telephone, it just gives a link to help and support. Here's the report frim the diagnostic tool:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-VRW92-3VTYM-HBTPB

    Windows Product Key Hash: f2jozkw0zs2dOBYEfV90nVZaNP0=

    Windows Product ID: 89572-OEM-7332166-00152

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.002

     

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, HomeBasic edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Partial Product Key: HBTPB

    License Status: Notification

    Notification Reason: 0xC004F063.

     


    You used the OEM_SLP Key to reinstall. That won't work with a Retail disk - you have to use the COA key on the sticker attached to the case of the computer
    If that key is for whatever reason unreadable, then you will have to purchase a set of recovery disks from Toshiba and use that to reinstall.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by stillwater39 Wednesday, January 5, 2011 6:04 AM
    Tuesday, January 4, 2011 9:21 AM
    Moderator
  • Thanks, now I understand what happened.
    Wednesday, January 5, 2011 6:05 AM