locked
im trying to get the windows an genuine RRS feed

Answers

  • u-donna,

     

    (We tried this on 7/707 and 8/28/07 but you did not respond.)

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Thursday, September 20, 2007 4:28 PM
  • U Donna,

     

    We would like to help resolve the genuine problem which you have experienced. It appears the problem has been on-going for a long period of time based on research. Please follow the steps we provided previously as well as what Dan has suggested through his now current post. The diagnostic results will enable us to analyze your situation so we may provide you with a resolution. Donna if you have any questions whatsoever please do not hesitate to ask. We will await for your diagnostic results to be posted back in this thread. Thank you and have a great day Smile.

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Thursday, September 20, 2007 4:57 PM

All replies

  • u-donna,

     

    (We tried this on 7/707 and 8/28/07 but you did not respond.)

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Thursday, September 20, 2007 4:28 PM
  • U Donna,

     

    We would like to help resolve the genuine problem which you have experienced. It appears the problem has been on-going for a long period of time based on research. Please follow the steps we provided previously as well as what Dan has suggested through his now current post. The diagnostic results will enable us to analyze your situation so we may provide you with a resolution. Donna if you have any questions whatsoever please do not hesitate to ask. We will await for your diagnostic results to be posted back in this thread. Thank you and have a great day Smile.

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Thursday, September 20, 2007 4:57 PM