attachments having viruses RRS feed

  • Question

  • Speak to virus protection, please.


    I'm guessing that files attached to records on the CRM containing a virus are not likely to harm the server as the server never opens them.  However, it is possible that someone sharing that file, not its owner, could be exposed.


    I know that usual installations are never available to folks outside of the company, outside of the IT sphere of control but, in my case it is.


    Please, enlighten me on the issue and remedies.


    Wednesday, January 7, 2009 9:39 PM


  • If the file is or contains a virus, then storing it in CRM is similar to storing that file on some computer file folder, only the file is store within a table in SQL Server.

    Unless that virus has specific targets CRM attachments, then it may not be that harmful.

    Check the blocked file extension for attachments in System Settings >> General tab and ensure only the one used by the CRM team to minimize this exposure.

    Also ensure that your Corporate AntiVirus and Security Good Practices are inplace so that whenever a file is open/attach it will be scanned prior to attaching into CRM.

    • Marked as answer by Jim Glass Jr Tuesday, April 14, 2009 6:06 PM
    Thursday, April 2, 2009 10:17 PM