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Office 2003 suddenly showing "not genuine" RRS feed

  • Question

  • This is ridiculous!!!  I have the cd, product key, etc., and have been using this software for, what, 5 years?????

    Here is my report from the Genuine Advantage Diagnostic Tool:
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-Y8PJJ-FGC6C-2FXJG
    Windows Product Key Hash: vyST9E1Efc9mYjAphn4lZKV+lGY=
    Windows Product ID: 76487-OEM-2255365-58922
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {D307811A-6613-4B4A-AB82-2046872A8376}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D307811A-6613-4B4A-AB82-2046872A8376}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2FXJG</PKey><PID>76487-OEM-2255365-58922</PID><PIDType>3</PIDType><SID>S-1-5-21-1085031214-602609370-839522115</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1002.002</Version><SMBIOSVersion major="2" minor="3"/><Date>20040611000000.000000+000</Date></BIOS><HWID>E9C533E701848E6D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57718</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>12435997E1EB500</Val><Hash>glSmrBfWOCgbiKHQ0XbMYUlyIhs=</Hash><Pid>72077-640-3143971-55423</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>5177FA022662A6A</Val><Hash>ls90bSqGHMsm3t4xzvKV6YHjKV0=</Hash><Pid>84890-309-4265783-63484</Pid><PidType>10</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="3B" Version="11" Result="100"/><App Id="44" Version="11" Result="114"/><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14EBD:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Friday, January 22, 2010 10:15 PM

Answers

  • Hello MissionTechStaff,

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft


      The Office Professional Edition 2003 is Non-Genuine.  It was installed using a Blocked Volume Licensce Key (VLK).
    VLK software is not to be sold to consumers, but are designed for large orginizations that need 10s 100s or 1000s of Office installs.  In this case the Volume License Key is the one that Microsoft licensed to itself for use by it's own enployees. The key leaked to the internet some time ago and Microsoft has since Blocked it from further use. It is no longer a Genuine Key and even it it was, it would only be Genuine for Microsoft Employees to use.
      
      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office" button, gone to the Office Download site and attempted to download any validation protected content or by installing the Office Notifier. It turns out that you just recently downloaded and installed the Office Notifer and that is what is notifying you that Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software.
      In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
      In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
      In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, January 26, 2010 11:33 PM
    Tuesday, January 26, 2010 11:32 PM

All replies

  • Hello MissionTechStaff,

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft


      The Office Professional Edition 2003 is Non-Genuine.  It was installed using a Blocked Volume Licensce Key (VLK).
    VLK software is not to be sold to consumers, but are designed for large orginizations that need 10s 100s or 1000s of Office installs.  In this case the Volume License Key is the one that Microsoft licensed to itself for use by it's own enployees. The key leaked to the internet some time ago and Microsoft has since Blocked it from further use. It is no longer a Genuine Key and even it it was, it would only be Genuine for Microsoft Employees to use.
      
      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office" button, gone to the Office Download site and attempted to download any validation protected content or by installing the Office Notifier. It turns out that you just recently downloaded and installed the Office Notifer and that is what is notifying you that Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software.
      In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
      In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
      In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, January 26, 2010 11:33 PM
    Tuesday, January 26, 2010 11:32 PM
  • Wow, thanks for that incredibly condescending reply.

    This is a computer in an office, the software was purchased and installed by a company who is a Microsoft Partner.  No "friend or that smart kit down the street" has ever worked on any of the computers.

    So now you're telling me I've got to contact a vendor who installed these computers ~5 years ago and tell them that suddenly some of our MS Office copies are showing not valid, and would they please help us fix this problem?  I'm sure they'll send someone right over...

    Thanks, Microsoft!
    Wednesday, January 27, 2010 5:19 PM
  • Hello MissionTechStaff,

    Most people who post here are individual consumers, so generally speaking the MS staff (Darin) and the helpers (Carey and I) frame our responses with that in mind.  Quite often what Darin posted is dead-on accurate regarding how nongenuine software gets installed on consumer computers.

    You did not identify the situation as being in a business setting until your second post.  Does your company have a current, valid Volume Licensing Agreement (VLA) with Microsoft for both Office 2003 Professional and Project Professional 2003?  I ask about Project because it too is a volume licensing installation.  If you do not have a VLA for Project Professional 2003, then your use of this product is just as nongenuine as the use of the nongenuine Office.

    If you are sure you have a current and valid VLA for Office Professional 2003, and can locate the supporting paperwork with the valid Volume Licensing Key (VLK), then the situation could be one where someone did a repair reinstallation of Office on one or more computers in the office (a lot can happen in five years) and used the widely available pirated product key instead of your company's valid VLK.  You can check this by getting your valid VLK, and then run a keyfinder utility (such as the Magical Jellybean Keyfinder) on all of your Office Professional 2003 installations.  The keyfinder will show what product key was used to install Office on each computer.  The ones that are using your valid VLK should always report Genuine as long as the VLA is current.  The ones that have the widely pirated key might be able to be changed to the correct VLK by following the steps in this MS KB article:  http://support.microsoft.com/default.aspx/kb/895456
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, January 27, 2010 7:34 PM