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Windows Suddenly Not Genuine After 7 Months?

    Question

  • My computer was purchased at a Best Buy and has a legitamate product key sticker. I have been using it since January of this year with no problems at all until today when the laptop had a pop-up box that said the version is not genuine. I attempted to re-enter the key but it says it's invalid. After this, I called Technical Support and did the same thing with no success. They asked me a few questions and said my key (that is on the sticker on the computer) does not work because it is for vista, but my computer is Windows 7 Enterprise. I have no idea how my computer "changed" but it looks the same as it did before I left for vacation about a week ago. I have a hard time believing that my computer suddenly transformed and that I need a new product key. I guess my questions are if this has happened to anyone else and why my laptop was working fine until now. Thanks.
    Sunday, July 8, 2012 1:05 AM

Answers

  • On Sun, 8 Jul 2012 01:05:15 +0000, Chardfoxfire wrote:
     
    >My computer was purchased at a Best Buy and has a legitamate product key sticker. I have been using it since January of this year with no problems at all until today when the laptop had a pop-up box that said the version is not genuine. I attempted to re-enter the key but it says it's invalid. After this, I called Technical Support and did the same thing with no success. They asked me a few questions and said my key (that is on the sticker on the computer) does not work because it is for vista, but my computer is Windows 7 Enterprise. I have no idea how my computer "changed" but it looks the same as it did before I left for vacation about a week ago. I have a hard time believing that my computer suddenly transformed and that I need a new product key. I guess my questions are if this has happened to anyone else and why my laptop was working fine until now. Thanks.
     
     
    You will need to reformat and reinstall if what Best Buy say is true.
    That said, you should not have been sold a computer in that state
    anyhow - and no-one has sold anything but second-hand Vista machines
    for at least two years.
     
    Let's have a look-see what the system actually is...
    To properly analyse and solve problems with Activation and Validation,
    we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop -
    http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the
    tool (ignore any error messages at this point), and then paste (using
    either r-click/Paste, or Ctrl+V ) into your response.
    - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your
    COA sticker (if you have one) on the case of your machine (or inside
    the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, July 8, 2012 7:48 AM
    Moderator