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My Windows 7 have been working properly for years until now. what can I do to fix the problem? RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-Y4DM9-PHX7C-P7XG2
    Windows Product Key Hash: 5wxSbiZQ2RG5it7nG8/8V0m8Kmk=
    Windows Product ID: 00359-032-1975141-85142
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {359A4619-2ADA-4D3A-A6A0-5409D54D5385}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.120401-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{359A4619-2ADA-4D3A-A6A0-5409D54D5385}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P7XG2</PKey><PID>00359-032-1975141-85142</PID><PIDType>5</PIDType><SID>S-1-5-21-968043807-1305033386-2381067523</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2000 (RV375UA#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.25</Version><SMBIOSVersion major="2" minor="4"/><Date>20070328000000.000000+000</Date></BIOS><HWID>0DB90600010000FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C189AE4A6331736</Val><Hash>9odOiVt5lIt88Zfu7klD++AxLqg=</Hash><Pid>81602-923-0111353-68168</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:19:2012 23:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            INTEL         CALISTGA
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      APIC            HPQOEM        SLIC-MPC
      SSDT            HPQOEM        SLIC-MPC
      SSDT            HPQOEM        SLIC-MPC
      SSDT            HPQOEM        SLIC-MPC
      SSDT            HPQOEM        SLIC-MPC

    Friday, October 5, 2012 11:25 PM

Answers

All replies

  • Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid. 

    try recreating the licensing store:

    Recreate the Licensing Store

        1) Click Start button.

        2) Type: CMD.exe into the 'Search programs and files' field

        3) Right-Click on CMD.exe and select Run as Administrator

        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)

        Note: the Software Protection service may not be running, this is ok.

        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

        6) Type: rename tokens.dat tokens.bar

        7) Type: cd %windir%\system32

        8) Type: net start sppsvc

        9) Type: slui.exe

        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

     

    Reboot, then run MGADiag again, and post the report


    Saturday, October 6, 2012 3:31 AM
    Answerer
  • Try recreating the licensing store.

    Recreate the Licensing Store
        1) Click Start button.
         2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
         4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
         Note: the Software Protection service may not be running, this is ok.
         5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
         6) Type: rename tokens.dat tokens.bar
         7) Type: cd %windir%\system32
         8) Type: net start sppsvc
         9) Type: slui.exe
         10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
         
        Run MGADiag again, and post the report
     
    Compliments of Noel.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Saturday, October 6, 2012 3:33 AM
    Answerer
  • Thank you for your suggestion.  Actually, the diagnostic report above was the one I got after I went through the steps you suggested.
    Monday, October 8, 2012 4:55 AM
  • Worked like a charm. Thanks, george1009!
    Monday, October 8, 2012 9:10 AM
  • @jyanc

    Please run the following commands in an Elevated Command Prompt, and post the results in your reply.

    DIR %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform /s

    ICACLS %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    ICACLA%windir%\ServiceProfiles\NetworkService

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 8, 2012 11:58 AM
    Moderator
  • Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>DIR %windir%\ServiceProfiles\NetworkService\AppData\Roaming\
    Microsoft\SoftwareProtectionPlatform /s
     Volume in drive C has no label.
     Volume Serial Number is F46E-CA1D

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\SoftwareProtectionPlatform

    10/05/2012  08:22 PM    <DIR>          .
    10/05/2012  08:22 PM    <DIR>          ..
    07/14/2009  12:34 AM    <DIR>          Cache
    10/05/2012  07:09 PM         3,837,348 tokens.bar
    10/05/2012  08:23 PM         3,559,135 tokens.dat
                   2 File(s)      7,396,483 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\SoftwareProtectionPlatform\Cache

    07/14/2009  12:34 AM    <DIR>          .
    07/14/2009  12:34 AM    <DIR>          ..
    10/05/2012  08:25 PM            84,504 cache.dat
                   1 File(s)         84,504 bytes

         Total Files Listed:
                   3 File(s)      7,480,987 bytes
                   5 Dir(s)  382,429,167,616 bytes free

    C:\Windows\system32>ICACLS %windir%\ServiceProfiles\NetworkService\AppData\Roami
    ng\Microsoft\SoftwareProtectionPlatform
    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
    ectionPlatform NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)

                   BUILTIN\Administrators:(I)(OI)(CI)(F)

                   NT AUTHORITY\NETWORK SERVICE:(I)(OI)(CI)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLA%windir%\ServiceProfiles\NetworkService
    The filename, directory name, or volume label syntax is incorrect.

    C:\Windows\system32>
    Monday, October 8, 2012 7:53 PM
  • Ooops! - sorry about the typo n the last command - but it doesn't matter anyhow.

    The Licensing Store was apparently properly rebuilt when you did it on 5th Oct.

    We need to find out else what hasn't changed since then, that should have..

    Please run the following commands and post the results.

    DIR C:\Windows\7b*.* /S

    ATTRIB C:\Windows\7b*.* /S

    DIR C:\Windows /AR

    DIR C:\Windows\System32 /AR /s


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 8, 2012 8:14 PM
    Moderator
  • 09/22/2009  07:30 PM           101,376 IJInstKR.dll
    10/01/2009  03:12 AM           112,640 IJInstNL.dll
    10/01/2009  03:14 AM           103,424 IJInstNO.dll
    10/01/2009  03:15 AM           111,104 IJInstPL.dll
    10/01/2009  03:17 AM           108,032 IJInstPT.dll
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    10/01/2009  03:21 AM           104,960 IJInstTR.dll
    09/22/2009  08:12 PM           101,376 IJInstTW.dll
    09/09/2009  07:59 PM           101,376 IJInstUS.dll
                  24 File(s)      2,549,760 bytes

     Directory of c:\windows\system32\CanonIJ Uninstaller Information\{1199FAD5-9546
    -44f3-81CF-FFDB8040B7BF}_Canon_MX870_series\RES\STRING

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    12/19/2011  10:59 PM    <DIR>          Burn
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     Directory of c:\windows\system32\config\systemprofile\AppData\Local\Microsoft\W
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     Directory of c:\windows\system32\config\systemprofile\AppData\Local\Microsoft\W
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     Directory of c:\windows\system32\config\systemprofile\AppData\Roaming\Microsoft
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    L409_M1014_J500_7Intel_86EC_91.87_#091229_N80861092;80864222_(RV375UA#ABA)_XMOBI
    LE_CN10_Z.MRK
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     Directory of c:\windows\system32\drivers\NIS\1308000.00E

    07/25/2011  02:18 PM             7,492 symds.cat
    07/25/2011  02:18 PM             2,852 symds.inf
    07/25/2011  02:18 PM           340,088 symds.sys
                   3 File(s)        350,432 bytes

     Directory of c:\windows\system32\drivers\NIS\1309000.009

    07/25/2011  02:18 PM             7,492 symds.cat
    07/25/2011  02:18 PM             2,852 symds.inf
    07/25/2011  02:18 PM           340,088 symds.sys
                   3 File(s)        350,432 bytes

     Directory of c:\windows\system32\DRVSTORE\GEARAspiWD_3B7AACF0636A2C042EB7AD2AFF
    76D37B27BDD28C

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    06/03/2009  02:32 PM             7,994 GEARAspiWDMx86.cat
                   2 File(s)         10,757 bytes

     Directory of c:\windows\system32\DRVSTORE\GEARAspiWD_3B7AACF0636A2C042EB7AD2AFF
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    05/18/2009  06:17 PM            26,600 GEARAspiWDM.sys
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     Directory of c:\windows\system32\oobe

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    07/14/2009  05:26 AM         1,445,052 sflistxp.dat
    07/14/2009  05:26 AM            10,457 sfpat.inf
    07/14/2009  05:26 AM             9,665 sfpatlh.inf
    07/14/2009  05:26 AM               462 sfpatpg.inf
    07/14/2009  05:26 AM             3,371 sfpatw7.inf
    07/14/2009  05:26 AM             4,386 sfpatxp.inf
    07/14/2009  05:26 AM           164,352 upgcmi2migxml.dll
    07/14/2009  05:26 AM         5,815,808 upgcore.dll
    07/14/2009  05:26 AM           329,216 upgcsiagent.dll
    07/14/2009  05:26 AM           689,664 upgdriver.dll
    07/14/2009  05:26 AM           258,560 upghost.exe
    07/14/2009  05:26 AM           111,616 upgmxeagent.dll
    07/14/2009  05:26 AM         2,820,096 upgradeagent.dll
    07/14/2009  05:26 AM            59,673 upgradeagent.xml
    07/14/2009  05:26 AM           167,756 upgrade_bulk.xml
    07/14/2009  05:26 AM            36,864 upgres.dll
    07/14/2009  05:26 AM           189,952 wdscore.dll
                  28 File(s)     18,454,457 bytes

     Directory of c:\windows\system32\oobe\en-US

    07/14/2009  05:26 AM             6,656 upgdriver.dll.mui
    07/14/2009  05:26 AM             9,216 upgres.dll.mui
                   2 File(s)         15,872 bytes

     Directory of c:\windows\system32\restore

    12/30/2009  03:42 PM                76 MachineGuid.txt
                   1 File(s)             76 bytes

         Total Files Listed:
                  95 File(s)     23,000,409 bytes
                  63 Dir(s)  382,415,126,528 bytes free

    C:\Windows\system32>
    Monday, October 8, 2012 10:24 PM
  • Norton Again!

    Is Norton currently installed on this machine?

    If it was uninstalled - what was it replaced with?

    If it was Upgraded - when?

    try this.

    Open Windows Explorer and navigate to the C:\Windows folder. find the System32 folder there, and right-click on it - select Properties.

     

    In the General tab, clear the box beside 'Read-only (Only.....' by clicking in it until it's empty (it cycles around three values)

     

    Click Apply.

    Accept any warnings that come up - if you get a 'Ignore/Ignore All/Try again' option, pick 'Ignore all' 

     

    Once complete (may be take a minute or two),

     

    reboot, and run another MGADiag report. 


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 8, 2012 10:37 PM
    Moderator
  • Diagnostic Report
    (1.9.0027.0):
    -----------------------------------------
    Windows Validation
    Data-->

    Validation Code: 50
    Cached Online Validation Code:
    0x0
    Windows Product Key: *****-*****-Y4DM9-PHX7C-P7XG2
    Windows Product Key
    Hash: 5wxSbiZQ2RG5it7nG8/8V0m8Kmk=
    Windows Product ID:
    00359-032-1975141-85142
    Windows Product ID Type: 5
    Windows License Type:
    Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID:
    {359A4619-2ADA-4D3A-A6A0-5409D54D5385}(3)
    Is Admin: Yes
    TestCab:
    0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr =
    0x80070002
    Product Name: Windows 7 Home Premium
    Architecture:
    0x00000000
    Build lab: 7600.win7_gdr.120401-1505
    TTS Error:
    Validation
    Diagnostic:
    Resolution Status: N/A

    Vista WgaER
    Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr =
    0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr
    = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe
    Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr =
    0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr =
    0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr =
    0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA
    Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student
    2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr =
    0x80070002
    Office Diagnostics:
    025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser
    Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE
    8.0; Win32)
    Default Browser: C:\Program Files\Mozilla
    Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download
    unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins:
    Allowed
    Initialize and script ActiveX controls not marked as safe:
    Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe
    for scripting: Allowed

    File Scan Data-->

    Other
    data-->
    Office Details:
    <GenuineResults><MachineData><UGUID>{359A4619-2ADA-4D3A-A6A0-5409D54D5385}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P7XG2</PKey><PID>00359-032-1975141-85142</PID><PIDType>5</PIDType><SID>S-1-5-21-968043807-1305033386-2381067523</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP
    Pavilion dv2000
    (RV375UA#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.25</Version><SMBIOSVersion
    major="2"
    minor="4"/><Date>20070328000000.000000+000</Date></BIOS><HWID>0DB90600010000FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
    Standard
    Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product
    GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
    Office Home and Student
    2007</Name><Ver>12</Ver><Val>C189AE4A6331736</Val><Hash>9odOiVt5lIt88Zfu7klD++AxLqg=</Hash><Pid>81602-923-0111353-68168</Pid><PidType>1</PidType></Product></Products><Applications><App
    Id="16" Version="12" Result="100"/><App Id="18" Version="12"
    Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1"
    Version="12"
    Result="100"/></Applications></Office></Software></GenuineResults> 


    Spsys.log Content: 0x80070002

    Licensing
    Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is
    invalid.

    Windows Activation Technologies-->
    HrOffline:
    0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event
    Time Stamp: 9:19:2012 23:28
    ActiveX: Registered, Version:
    7.1.7600.16395
    Admin Service: Registered, Version:
    7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID
    Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0
    Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0:
    yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent:
    yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID
    Value
      APIC            HPQOEM        SLIC-MPC
      FACP            INTEL         CALISTGA
      HPET            HPQOEM        SLIC-MPC
      BOOT           HPQOEM        SLIC-MPC
      MCFG           HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      APIC            HPQOEM        SLIC-MPC
      SSDT           HPQOEM        SLIC-MPC
      SSDT           HPQOEM        SLIC-MPC
      SSDT           HPQOEM        SLIC-MPC
      SSDT           HPQOEM        SLIC-MPC

    Wednesday, October 10, 2012 2:08 AM
  • jyanc - please answer the questions I posed in my last response --

    [quote]

    Is Norton currently installed on this machine?

    If it was uninstalled - what was it replaced with?

    If it was Upgraded - when?

    [/quote]


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, October 10, 2012 7:58 AM
    Moderator
  • Yes. I uninstalled Norton 360 2011 and installed Norton Internet Security 2012 around Aug 26.  Now I recalled that the problem occured right after installation.

    Thursday, October 11, 2012 1:19 AM
  • In that case...

    1) Uninstall Norton

    2) run the Norton Removal Tool and run NETSH WINSOCK RESET

    3) Reinstall Norton (if you must) or any other Anti-Virus

    test.

    Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

     

    Close all other programs, then run the tool. When it's complete, reboot the machine  whether it asks for it or not.

     

    After the reboot, open an Elevated Command Prompt, and run the following command

     

    NETSH WINSOCK RESET

     

    You'll be advised to reboot - do so.

    then post another MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, October 11, 2012 7:07 AM
    Moderator
  • @Jyanc

    Any progress on this??


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, October 14, 2012 12:33 PM
    Moderator
  • Sorry that I waited till now to reply as it's my daughter's laptop and she studies away from home.  I will have access to her computer for a few days.  Here is the report after removing norton.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-Y4DM9-PHX7C-P7XG2
    Windows Product Key Hash: 5wxSbiZQ2RG5it7nG8/8V0m8Kmk=
    Windows Product ID: 00359-032-1975141-85142
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {359A4619-2ADA-4D3A-A6A0-5409D54D5385}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.120830-0334
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{359A4619-2ADA-4D3A-A6A0-5409D54D5385}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P7XG2</PKey><PID>00359-032-1975141-85142</PID><PIDType>5</PIDType><SID>S-1-5-21-968043807-1305033386-2381067523</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2000 (RV375UA#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.25</Version><SMBIOSVersion major="2" minor="4"/><Date>20070328000000.000000+000</Date></BIOS><HWID>0DB90600010000FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C189AE4A6331736</Val><Hash>9odOiVt5lIt88Zfu7klD++AxLqg=</Hash><Pid>81602-923-0111353-68168</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:19:2012 23:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   INTEL   CALISTGA
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      APIC   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SLIC-MPC

    Saturday, October 27, 2012 6:58 PM
  • Still showing as 'data invalid' :(

    Please first try recreating Licensing Store.

    Recreate the Licensing Store

    Go to Start >
    All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

    After a couple of seconds Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

    Reboot and Post back with a new MGADiag report



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth



    Saturday, October 27, 2012 7:23 PM
    Moderator
  • sorry, I can't get through the step cd then %windir%

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>cd
    C:\Windows\system32

    C:\Windows\system32>%windir%
    'C:\Windows' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>

    Saturday, October 27, 2012 7:41 PM
  • Sorry - it's the formatting induced by this forum (I think)

    CD  %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
     
    REN tokens.dat tokens.bar
     
    net start sppsvc
     
    slui.exe
    


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 27, 2012 7:49 PM
    Moderator
  • I got an error when I ran ren command saying the file is not found or there is a duplicate. anyway, i chose to continue and here is the result:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-Y4DM9-PHX7C-P7XG2
    Windows Product Key Hash: 5wxSbiZQ2RG5it7nG8/8V0m8Kmk=
    Windows Product ID: 00359-032-1975141-85142
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {359A4619-2ADA-4D3A-A6A0-5409D54D5385}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.120830-0334
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{359A4619-2ADA-4D3A-A6A0-5409D54D5385}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P7XG2</PKey><PID>00359-032-1975141-85142</PID><PIDType>5</PIDType><SID>S-1-5-21-968043807-1305033386-2381067523</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2000 (RV375UA#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.25</Version><SMBIOSVersion major="2" minor="4"/><Date>20070328000000.000000+000</Date></BIOS><HWID>0DB90600010000FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C189AE4A6331736</Val><Hash>9odOiVt5lIt88Zfu7klD++AxLqg=</Hash><Pid>81602-923-0111353-68168</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:19:2012 23:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   INTEL   CALISTGA
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      APIC   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SLIC-MPC

    Saturday, October 27, 2012 8:11 PM
  • Looking back at the thread, I'm not too surprised about that error - please use the following set of commands instead.....

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

     

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar3

    net start sppsvc

    slui.exe

     

    (note the small but vital change in the REN... line)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 27, 2012 8:27 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-Y4DM9-PHX7C-P7XG2
    Windows Product Key Hash: 5wxSbiZQ2RG5it7nG8/8V0m8Kmk=
    Windows Product ID: 00359-032-1975141-85142
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {359A4619-2ADA-4D3A-A6A0-5409D54D5385}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.120830-0334
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{359A4619-2ADA-4D3A-A6A0-5409D54D5385}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P7XG2</PKey><PID>00359-032-1975141-85142</PID><PIDType>5</PIDType><SID>S-1-5-21-968043807-1305033386-2381067523</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2000 (RV375UA#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.25</Version><SMBIOSVersion major="2" minor="4"/><Date>20070328000000.000000+000</Date></BIOS><HWID>0DB90600010000FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C189AE4A6331736</Val><Hash>9odOiVt5lIt88Zfu7klD++AxLqg=</Hash><Pid>81602-923-0111353-68168</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:19:2012 23:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   INTEL   CALISTGA
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      APIC   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SLIC-MPC

    Saturday, October 27, 2012 8:45 PM
  • Please run the following commands in an Elevated Command Prompt

    REG QUERY HKCR\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6} /S

    DIR C:\Windows\regtlibv12.exe /S

     

     

    Post the results

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 27, 2012 8:50 PM
    Moderator
  • Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY HKCR\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6
    } /S

    HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2
        (Default)    REG_SZ    Microsoft WMI Scripting V1.2 Library

    HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\0

    HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\0\win32
        (Default)    REG_EXPAND_SZ    %SystemRoot%\system32\wbem\wbemdisp.TLB

    HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\FLAGS
        (Default)    REG_SZ    0

    HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\HELPDIR
        (Default)    REG_EXPAND_SZ    %SystemRoot%\system32\wbem\


    C:\Windows\system32>DIR C:\Windows\regtlibv12.exe /S
     Volume in drive C has no label.
     Volume Serial Number is F46E-CA1D

     Directory of C:\Windows\Microsoft.NET\Framework\v4.0.30319

    03/18/2010  01:16 PM            58,192 regtlibv12.exe
                   1 File(s)         58,192 bytes

         Total Files Listed:
                   1 File(s)         58,192 bytes
                   0 Dir(s)  382,831,185,920 bytes free

    C:\Windows\system32>

    Saturday, October 27, 2012 8:56 PM
  • Sorry about the delayed response - you should have shouted!  :)

    That looks normal enough.

    Please run the following commands in an Elevated Command Prompt

    DIR C:\Windows\System32\wbem /AR /S

    DIR C:\Windows\System32\wbem\Repository

    ICACLS C:\Windows\System32\wbem\Repository /T

    post the results.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, November 2, 2012 11:52 AM
    Moderator
  • Any progress, jyanc??

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, November 17, 2012 4:12 PM
    Moderator
  • Sorry that I only got my daughter's laptop back and I have it for the coming few days.  Hope the problem can be resolved by then.

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Samantha>dir c:\windows\system32\wbem /ar /s
     Volume in drive C has no label.
     Volume Serial Number is F46E-CA1D
    File Not Found

    C:\Users\Samantha>cd\

    C:\>dir c:\windows\system32\wbem /ar /s
     Volume in drive C has no label.
     Volume Serial Number is F46E-CA1D
    File Not Found

    C:\>dir c:\windows\system32\wbem\repository
     Volume in drive C has no label.
     Volume Serial Number is F46E-CA1D

     Directory of c:\windows\system32\wbem\repository

    12/28/2012  04:27 PM    <DIR>          .
    12/28/2012  04:27 PM    <DIR>          ..
    12/28/2012  04:32 PM         4,497,408 INDEX.BTR
    12/26/2012  12:19 AM            49,032 MAPPING1.MAP
    12/28/2012  04:32 PM            49,036 MAPPING2.MAP
    12/25/2012  01:19 AM            49,032 MAPPING3.MAP
    12/28/2012  04:32 PM        15,089,664 OBJECTS.DATA
                   5 File(s)     19,734,172 bytes
                   2 Dir(s)  380,883,415,040 bytes free

    C:\>icacls c:\windows\system32\wbem\repository /t
    c:\windows\system32\wbem\repository BUILTIN\Users:(RX)
                                        BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
                                        NT AUTHORITY\NETWORK SERVICE:(R)
                                        NT AUTHORITY\NETWORK SERVICE:(OI)(CI)(IO)(GR
    )
                                        No mapping between account names and securit
    y IDs was done.
    (R,W)
                                        No mapping between account names and securit
    y IDs was done.
    (OI)(CI)(IO)(GR,GW)
                                        BUILTIN\Administrators:(F)
                                        BUILTIN\Administrators:(OI)(CI)(IO)(F)
                                        NT AUTHORITY\SYSTEM:(F)
                                        NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
                                        OWNER RIGHTS:(OI)(CI)(IO)(Rc)

    c:\windows\system32\wbem\repository\INDEX.BTR BUILTIN\Users:(I)(RX)
                                                  NT AUTHORITY\NETWORK SERVICE:(I)(R
    )
                                                  No mapping between account names a
    nd security IDs was done.
    (I)(R,W)
                                                  BUILTIN\Administrators:(I)(F)
                                                  NT AUTHORITY\SYSTEM:(I)(F)
                                                  OWNER RIGHTS:(I)(Rc)

    c:\windows\system32\wbem\repository\MAPPING1.MAP BUILTIN\Users:(I)(RX)
                                                     NT AUTHORITY\NETWORK SERVICE:(I
    )(R)
                                                     No mapping between account name
    s and security IDs was done.
    (I)(R,W)
                                                     BUILTIN\Administrators:(I)(F)
                                                     NT AUTHORITY\SYSTEM:(I)(F)
                                                     OWNER RIGHTS:(I)(Rc)

    c:\windows\system32\wbem\repository\MAPPING2.MAP BUILTIN\Users:(I)(RX)
                                                     NT AUTHORITY\NETWORK SERVICE:(I
    )(R)
                                                     No mapping between account name
    s and security IDs was done.
    (I)(R,W)
                                                     BUILTIN\Administrators:(I)(F)
                                                     NT AUTHORITY\SYSTEM:(I)(F)
                                                     OWNER RIGHTS:(I)(Rc)

    c:\windows\system32\wbem\repository\MAPPING3.MAP BUILTIN\Users:(I)(RX)
                                                     NT AUTHORITY\NETWORK SERVICE:(I
    )(R)
                                                     No mapping between account name
    s and security IDs was done.
    (I)(R,W)
                                                     BUILTIN\Administrators:(I)(F)
                                                     NT AUTHORITY\SYSTEM:(I)(F)
                                                     OWNER RIGHTS:(I)(Rc)

    c:\windows\system32\wbem\repository\OBJECTS.DATA BUILTIN\Users:(I)(RX)
                                                     NT AUTHORITY\NETWORK SERVICE:(I
    )(R)
                                                     No mapping between account name
    s and security IDs was done.
    (I)(R,W)
                                                     BUILTIN\Administrators:(I)(F)
                                                     NT AUTHORITY\SYSTEM:(I)(F)
                                                     OWNER RIGHTS:(I)(Rc)

    Successfully processed 6 files; Failed processing 0 files

    C:\>

    

    Friday, December 28, 2012 9:47 PM
  • Welcome back! :)

    Please download the WMIDiag tool from here - http://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=7684 save it to your desktop, and run it - pick your desktop again to save its three files.

    Then open an Elevated Command Prompt, and run the following commands

    MD %userprofile%\desktop\wmidata

    CSCRIPT %userprofile%\desktop\wmidiag.vbs logfilepath=%userprofile%\desktop\wmidata

    You'll see a long listing of what it's testing - wait for it to complete.

    once it's complete, there should be a folder on the desktop called 'wmidata' - compress that whole folder, and upload it to your public SkyDrive, and post a link.

    (Now all I have to do is learn how to read it!)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, December 28, 2012 10:24 PM
    Moderator
  • https://skydrive.live.com/redir?resid=1F21D56E870056CB!297&authkey=!AJtjL353N-5arTI

    The following is a copy of prompt window messages.  There is an error indicaed at the bottom.

    (0) ** => This error is typically a WMI system error. WMI system errors can find
     their origins in:
    (0) **    - Failing WMI system components (see any missing WMI system files or D
    COM registration
    (0) **      issues previously mentioned).
    (0) **    - Failing WMI providers (see any WMI provider DCOM registration
    (0) **      issues previously mentioned).
    (0) **    - Failing operation in WMI providers because the underlying component
    queried by the WMI
    (0) **      provider is not available (i.e. not installed, not running or not av
    ailable).
    (0) **    - Corrupted WMI repository.
    (0) **      - Validating the repository consistency. In such a case, you must re
    run WMIDiag with 'WriteInRepository' parameter
    (0) **        to validate the WMI repository operations.
    (0) **      Note: ENSURE you are an administrator with FULL access to WMI EVERY
    namespaces of the computer before
    (0) **            executing the WriteInRepository command. To write temporary da
    ta from the Root namespace, use:
    (0) **            i.e. 'WMIDiag WriteInRepository=Root'
    (0) **      - If the WriteInRepository command fails, while being an Administrat
    or with ALL accesses to ALL namespaces
    (0) **        the WMI repository must be reconstructed.
    (0) **    Note: The WMI repository reconstruction requires to locate all MOF fil
    es needed to rebuild the repository,
    (0) **          otherwise some applications may fail after the reconstruction.
    (0) **          This can be achieved with the following command:
    (0) **          i.e. 'WMIDiag ShowMOFErrors'
    (0) **    Note: The repository reconstruction must be a LAST RESORT solution and
     ONLY after executing
    (0) **          ALL fixes previously mentioned.
    (2) !! WARNING: Static information stored by external applications in the reposi
    tory will be LOST! (i.e. SMS Inventory)
    (0) **
    (0) ** -------------------------------------------------------------------------
    ---------------------------------------------------------
    (0) ** Unexpected, wrong or missing registry key values: .......................
    ............................................ 1 KEY(S)!
    (0) ** INFO: Unexpected registry key value:
    (0) **   - Current:  HKLM\SOFTWARE\Microsoft\WBEM\CIMOM\Logging (REG_SZ) -> 0
    (0) **   - Expected: HKLM\SOFTWARE\Microsoft\WBEM\CIMOM\Logging (REG_SZ) -> 1
    (0) **     From the command line, the registry configuration can be corrected wi
    th the following command:
    (0) **     i.e. 'REG.EXE Add "HKLM\SOFTWARE\Microsoft\WBEM\CIMOM" /v "Logging" /
    t "REG_SZ" /d "1" /f'
    (0) **
    (0) ** -------------------------------------------------------------------------
    ---------------------------------------------------------
    (1) !! ERROR: MOF file(s) present in the WBEM folder not referenced in the Auto-
    Recovery list: ............................. 6 ERROR(S)!
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\ISCSIREM.MOF
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WDF01000UNINSTALL.MOF
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WIN32_ENCRYPTABLEVOLUMEUNINSTALL.MOF
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WINSATUNINSTALL.MOF
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPCUNINST.MOF
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WUDFXUNINSTALL.MOF
    (0) ** => After fixing all other issues previously mentioned, if the WMI reposit
    ory is rebuilt,
    (0) **    the listed MOF file(s) will not be recompiled, and therefore the defin
    ition they contain
    (0) **    will not be available in the WMI repository.
    (0) ** => You must manually recompile the MOF file(s) with the 'MOFCOMP.EXE <Fil
    eName.MOF>' command.
    (0) ** => If you want the MOF file(s) to be part of the Auto-Recovery list, make
     sure the
    (0) **    statement '#PRAGMA AUTORECOVER' is included.
    (0) **    Note: MOF file(s) marked with (*) are NEVER included AT SETUP in the a
    uto-recovery process.
    (0) **          MOF file(s) containing UNINSTALL statements (i.e. '#PRAGMA DELET
    ECLASS') should NEVER be included in the auto-recovery process.
    (0) **          Refer to the list of MOF files below NOT containing the '#PRAGMA
     AUTORECOVER' statement' for more information.
    (0) **
    (0) ** -------------------------------------------------------------------------
    ---------------------------------------------------------
    (1) !! ERROR: Unable to locate MOF file(s) in the WBEM folder or in Auto-Recover
    y list for the
    (1) !! ERROR: following CIM registered WMI provider(s): ........................
    ............................................ 4 ERROR(S)!
    (0) ** - ROOT/CIMV2/POWER, POWERMETERPROVIDER ()
    (0) ** - ROOT/CIMV2/POWER, POWERPOLICYPROVIDER ()
    (0) ** - ROOT/CIMV2/POWER, PROFILEASSOCIATIONPROVIDERCIMV2 ()
    (0) ** - ROOT/INTEROP, PROFILEASSOCIATIONPROVIDERINTEROP ()
    (0) ** => If the WMI repository is rebuilt, the listed provider(s) may not be av
    ailable anymore
    (0) **    because the registration data is not located in the list of known MOF
    files. You can either:
    (0) **    - Locate the MOF file(s) and manually recompile the corresponding MOF
    file(s) with
    (0) **      the 'MOFCOMP.EXE <FileName.MOF>' command.
    (0) **    - Retrieve a copy of the missing MOF file(s) and make sure there are p
    art of the Auto-Recovery.
    (0) **      registry key.
    (0) **    Note: If you want the MOF file to be part of the Auto-Recovery, make s
    ure the
    (0) **          statement '#PRAGMA AUTORECOVER' is included.
    (0) **    - If the corresponding MOF file can't be located, the MOF file can be
    recreated with
    (0) **      WBEMTEST and/or CIM Studio available at
    (0) **      http://www.microsoft.com/downloads/details.aspx?FamilyID=6430f853-11
    20-48db-8cc5-f2abdc3ed314&DisplayLang=en
    (0) **    - It is also possible that the application implemented its own recover
    y mechanism.
    (0) **      In that case, no action is required.
    (0) **      You must verify with the application vendor if the application has t
    his capability (i.e. Microsoft SMS)
    (0) **
    (0) ** -------------------------------------------------------------------------
    ---------------------------------------------------------
    (1) !! ERROR: MOF file(s) not containing the '#PRAGMA AUTORECOVER' statement: ..
    ............................................ 136 FILE(S)!
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\ISCSIREM.MOF (DELETE)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WIN32_ENCRYPTABLEVOLUMEUNINSTALL.MOF (DELETE)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WINSATUNINSTALL.MOF (DELETE)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\TCPIP.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\SERVICES.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MMC.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\NEWDEV.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\RESTARTMANAGER.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\QMGR.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\SCHANNEL.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\NCSI.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\NLASVC.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MPSSVC.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MPSDRV.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\FIREWALLAPI.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WFAPIGP.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\IPSECSVC.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\POLSTORE.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WINIPSEC.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\L2GPSTORE.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\ONEX.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\SSTPSVC.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WININIT.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WFP.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\FUNDISC.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\NETPROFM.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\LLTDIO.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\RSPNDR.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\LLTDSVC.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\NETWORKMAP.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\NETWORKITEMFACTORY.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WDIGEST.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\SAMSRV.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MOUNTMGR.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PARTMGR.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\BCD.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\NTFS.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\SETUPAPI.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\DRVINST.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\UMPNPMGR.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\DIMSJOB.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\LSASRV.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\XWIZARDS.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PRINTFILTERPIPELINESVC.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MICROSOFT-WINDOWS-REMOTE-FILESYSTEM.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WHQLPROV.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WINLOGON.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WSCMISETUP.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PNPSETUP.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\FWCFG.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\AUTHFWCFG.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\TSPKG.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\SDBUS.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MSISCSI.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\DIMSROAM.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\RDPENCOM.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\RDPCORE.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\IMAPIV2-BASE.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\IMAPIV2-FILESYSTEMSUPPORT.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\IMAPIV2-LEGACYSHIM.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EAIMEAPI.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WSMAUTO.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\AUXILIARYDISPLAYAPI.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\FILETRACE.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\DOT3.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\FDPHOST.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\FDWNET.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\FDRESPUB.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\IPBUSENUM.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\FDWSD.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\FDSSDP.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\UMB.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\UMBUS.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\UMPASS.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PNPXASSOC.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\DEVICEPAIRINGHANDLER.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\NSHIPSEC.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\STORTRACE.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WMP.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WFS.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPC.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\IRMON.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPD_CI.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WINSAT.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\P2P-MESH.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\P2P-PNRP.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\P2P-COLLAB.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WZCDLG.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPDBUSENUM.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPDFS.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPDCOMP.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\IRDA.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MSFEEDS.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PORTABLEDEVICEAPI.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PORTABLEDEVICETYPES.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PORTABLEDEVICECLASSEXTENSION.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PORTABLEDEVICECONNECTAPI.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPDWCN.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WLAN.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\TSMF.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\DSHOWRDPFILTER.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MSWMDM.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MSFEEDSBS.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPDSP.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPDMTP.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WCNCSVC.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\BTHMTPENUM.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PORTABLEDEVICEWIACOMPAT.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PORTABLEDEVICEWMDRM.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPDSHEXT.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPDSHSERVICEOBJ.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\SCRCONS.MFL (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\SMTPCONS.MFL (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\WBEMCONS.MFL (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\WFS.MFL (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\IRMON.MFL (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\WHQLPROV.MFL (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\WINLOGON.MFL (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\RDPCORE.MFL (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\L2GPSTORE.MFL (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\MSFEEDSBS.MFL (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\XWIZARDS.MFL (*)
    (0) ** - C:\WINDOWS\SYSTEM32\EN-US\RESTARTMANAGER.MFL (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\WCNCSVC.MFL (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\RDPENCOM.MFL (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\FILETRACE.MFL (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\MSFEEDS.MFL (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\WININIT.MFL (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\AUXILIARYDISPLAYCPL.MFL (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\AUXILIARYDISPLAYCPL.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\AUXILIARYDISPLAYSERVICES.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\SENSORSCPL.MFL (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\AUXILIARYDISPLAYDRIVERLIB.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MBLCTR.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\SENSORSCPL.MOF (*)
    (0) ** - C:\WINDOWS\SYSTEM32\WBEM\SENSORSCLASSEXTENSION.MOF (*)
    (0) ** => MOF file(s) marked with (*) are INCLUDED in the AUTO-RECOVERY LIST eve
    n if they do NOT contain the '#PRAGMA AUTORECOVER' statement.
    (0) **    If the WMI repository is rebuilt, the listed MOF files not included in
     the AUTO-RECOVERY LIST and
    (0) **    missing the '#PRAGMA AUTORECOVERY' statement when they are compiled th
    e first time will NOT
    (0) **    be recompiled during the repository reconstruction.
    (0) **    Note: If you want the MOF file to be part of the AUTO-RECOVERY LIST, m
    ake sure the statement '#PRAGMA AUTORECOVER'
    (0) **          is included and recompile the MOF/MFL with the following command
    :
    (0) **          i.e. 'MOFCOMP.EXE <FileName.MOF>'
    (0) **
    (0) ** => MOF file(s) marked with (DELETE) contains class and instance DELETE st
    atements.
    (0) **    Usually, MOF with DELETE statements are used to UNinstall components a
    nd they should NOT be listed in the AUTORECOVERY LIST
    (0) **    and therefore they should NOT specify the '#PRAGMA AUTORECOVER' statem
    ent.
    (0) **    Note: It happens that some MOF files do contain DELETE statements for
    installation purposes to delete
    (0) **          existing information before it is recreated.
    (0) **
    (0) **    Note: It is also possible that the application implemented its own rec
    overy mechanism.
    (0) **          In that case, no action is required. You must verify with the ap
    plication vendor
    (0) **          if the application has this capability (i.e. Microsoft SMS)
    (0) **
    (0) ** -------------------------------------------------------------------------
    ---------------------------------------------------------
    (0) **
    (0) ** -------------------------------------------------------------------------
    ---------------------------------------------------------
    (0) ** ------------------------------------------------------ WMI REPORT: END --
    ---------------------------------------------------------
    (0) ** -------------------------------------------------------------------------
    ---------------------------------------------------------
    (0) **
    (0) ** ERROR: WMIDiag detected issues that could prevent WMI to work properly!.
     Check 'C:\Users\Samantha\desktop\wmidata\WMIDIAG-V2.1_WIN7_.CLI.RTM.32_SAMANTHA
    -PC_2012.12.28_17.46.14.LOG' for details.
    (0) **
    (0) ** WMIDiag executed in 9 minutes.
    (0) ** WMIDiag v2.1 ended on December-28-12 at 17:55 (W:54 E:80 S:1).
    (0) ** TXT file "C:\Users\Samantha\desktop\wmidata\WMIDIAG-V2.1_WIN7_.CLI.RTM.32
    _SAMANTHA-PC_2012.12.28_17.46.14-REPORT.TXT" closed.
    (0) ** CSV file "C:\Users\Samantha\desktop\wmidata\WMIDIAG-V2.1_WIN7_.CLI.RTM.32
    _SAMANTHA-PC_2012.12.28_17.46.14-STATISTICS.CSV" closed.
    (0) ** LOG file "C:\Users\Samantha\desktop\wmidata\WMIDIAG-V2.1_WIN7_.CLI.RTM.32
    _SAMANTHA-PC_2012.12.28_17.46.14.LOG" closed.

    C:\Users\Samantha>

    Friday, December 28, 2012 11:12 PM
  • Interesting result!

    This may rebuild the required MOF files,

    Open an Elevated Command Prompt window, and run the following commands

    @echo off
    sc config winmgmt start= disabled
    net stop winmgmt /y
    %systemdrive%
    cd %windir%\system32\wbem
    for /f %%s in ('dir /b *.dll') do regsvr32 /s %
    wmiprvse /regserver
    winmgmt /regserver
    sc config winmgmt start= auto
    net start winmgmt
    for /f %s in ('dir /s /b *.mof *.mfl') do mofcomp %s

    Then reboot, wait 10 minutes, and run the following command in an Elevated Command Prompt

    winmgmt /verifyrepository

     

     post the results, together with a new MGADiag report

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, December 29, 2012 1:28 AM
    Moderator
  • Hi, I can't get through winmgmt /regserver

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>@echo off
    sc config winmgmt start= disabled
    [SC] ChangeServiceConfig SUCCESS
    net stop winmgmt /y
    The following services are dependent on the Windows Management Instrumentation s
    ervice.
    Stopping the Windows Management Instrumentation service will also stop these ser
    vices.

       Security Center
       IP Helper
       hpqwmiex

    The Security Center service is stopping.
    The Security Center service was stopped successfully.

    The IP Helper service is stopping.
    The IP Helper service was stopped successfully.

    The hpqwmiex service is stopping.
    The hpqwmiex service was stopped successfully.

    The Windows Management Instrumentation service is stopping.
    The Windows Management Instrumentation service was stopped successfully.

    %systemdrive%
    cd %windir%\system32\wbem
    for /f %%s in ('dir /b *.dll') do regsvr32 /s %
    %%s was unexpected at this time.
    for /f %s in ('dir /b *.dll') do regsvr32 /s %
    wmiprvse /regserver
    winmgmt /regserver
    Invalid parameter

    Windows Management Instrumentation

    Usage:  winmgmt [/backup <filename>] [/restore <filename> <flag>]
                    [/resyncperf] [/standalonehost [<level>]] [/sharedhost]
                    [/verifyrepository [<path>]] [/salvagerepository]
                    [/resetrepository]

    /backup <filename>
            Causes WMI to back up the repository to the specified file name. The
            filename argument should contain the full path to the file location.
            This process requires a write lock on the repository so that write
            operations to the repository are suspended until the backup process is
            completed.

    /restore <filename> <flag>
            Manually restores the WMI repository from the specified backup file.
            The filename argument should contain the full path to the backup file
            location. To perform the restore operation, WMI saves the existing
            repository to write back if the operation fails. Then the repository is
            restored from the backup file that is specified in the filename
            argument. If exclusive access to the repository cannot be achieved,
            existing clients are disconnected from WMI. The flag argument must be a
            1 (force - disconnect users and restore) or 0 (default - restore if no
            users connected) and specifies the restore mode.

    /resyncperf
            Registers the system performance libraries with WMI.

    /standalonehost [<level>]
            Moves the Winmgmt service to a standalone Svchost process that has a
            fixed DCOM endpoint. The default endpoint is "ncacn_ip_tcp.0.24158".
            However, the endpoint may be changed by running Dcomcnfg.exe. The level
            argument is the authentication level for the Svchost process. If level
            is not specified, the default is 4 (RPC_C_AUTHN_LEVEL_PKT).

    /sharedhost
            Moves the Winmgmt service into the shared Svchost process.

    /verifyrepository [<path>]
            Performs a consistency check on the WMI repository. When you add the
            /verifyrepository switch without the <path> argument, then the live
            repository currently used by WMI is verified. When you specify the path
            argument, you can verify any saved copy of the repository. In this
            case, the path argument should contain the full path to the saved
            repository copy. The saved repository should be a copy of the entire
            repository folder.

    /salvagerepository
            Performs a consistency check on the WMI repository, and if an
            inconsistency is detected, rebuilds the repository.  The content of the
            inconsistent repository is merged into the rebuilt repository, if it
            can be read. The salvage operation always works with the repository
            that the WMI service is currently using. MOF files that contain the
            #pragma autorecover preprocessor statement are restored to the
            repository.

    /resetrepository
            The repository is reset to the initial state when the operating system
            is first installed. MOF files that contain the #pragma autorecover
            preprocessor statement are restored to the repository.

    Saturday, December 29, 2012 1:51 AM
  • That command set worked perfectly when I tested it - but produced an error set on your machine.

    This may be because your machine is still at RTM  (no Service Pack installed)

    I wonder if installing the Service Pack would fix your problem?

    Please download the full installer from here - http://www.microsoft.com/en-us/download/details.aspx?id=5842 - you'll want the windows6.1-KB976932-X86.exe version.

    If you're still running with Norton, UNINSTALL your Anti-Virus, run its cleanup tool and reboot, then install the download.

    If you're running with MSE, just run the installer.

    See what happens. :)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, December 29, 2012 9:27 AM
    Moderator
  • I searched web and there is no parameter /regserver for winmgmt. Is there any parameter that I should use instead?
    Saturday, December 29, 2012 2:51 PM
  • I tried the winmgmt /regserver on my desktop with all the updates. It still showed the same error - invalid parameter. Thanks
    Saturday, December 29, 2012 3:01 PM
  • Please attempt the Service Pack installation.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by jyanc Sunday, December 30, 2012 12:18 AM
    Saturday, December 29, 2012 4:42 PM
    Moderator
  • the problem command is NET STOP WINMGMT - not winmgmt /regserver

    In my machine that stops the service (after a delay)

    in yours, it produces an error message.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, December 29, 2012 4:47 PM
    Moderator
  • Thank you.  Not sure which step solved the problem.  After I rebooted the laptop and re-activate Windows 7 again, everything is back to normal. Thanks a lot.
    • Marked as answer by jyanc Sunday, December 30, 2012 12:17 AM
    • Unmarked as answer by jyanc Sunday, December 30, 2012 12:17 AM
    Sunday, December 30, 2012 12:17 AM
  • PLease post a new MGADiag report so we can confirm it!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, December 30, 2012 9:25 AM
    Moderator