My Windows 7 have been working properly for years until now. what can I do to fix the problem?

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  Licensing Data-->
  C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid. 

  try recreating the licensing store:

  Recreate the Licensing Store

      1) Click Start button.

      2) Type: CMD.exe into the 'Search programs and files' field

      3) Right-Click on CMD.exe and select Run as Administrator

      4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)

      Note: the Software Protection service may not be running, this is ok.

      5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

      6) Type: rename tokens.dat tokens.bar

      7) Type: cd %windir%\system32

      8) Type: net start sppsvc

      9) Type: slui.exe

      10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

   

  Reboot, then run MGADiag again, and post the report

  
  

  • Edited by george1009Editor Saturday, October 6, 2012 3:45 AM

  Saturday, October 6, 2012 3:31 AM

  Answerer
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  Try recreating the licensing store.

  Recreate the Licensing Store
      1) Click Start button.
       2) Type: CMD.exe into the 'Search programs and files' field
      3) Right-Click on CMD.exe and select Run as Administrator
       4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
       Note: the Software Protection service may not be running, this is ok.
       5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
       6) Type: rename tokens.dat tokens.bar
       7) Type: cd %windir%\system32
       8) Type: net start sppsvc
       9) Type: slui.exe
       10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
       
      Run MGADiag again, and post the report
   
  Compliments of Noel.

  ---

  Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

  Saturday, October 6, 2012 3:33 AM

  Answerer
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  Thank you for your suggestion.  Actually, the diagnostic report above was the one I got after I went through the steps you suggested.

  Monday, October 8, 2012 4:55 AM
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  Worked like a charm. Thanks, george1009!

  Monday, October 8, 2012 9:10 AM
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  @jyanc

  Please run the following commands in an Elevated Command Prompt, and post the results in your reply.

  DIR %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform /s

  ICACLS %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

  ICACLA%windir%\ServiceProfiles\NetworkService

    Here are some instructions to make life easier :)

  1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

  2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

  3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, October 8, 2012 11:58 AM

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  Microsoft Windows [Version 6.1.7600]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>DIR %windir%\ServiceProfiles\NetworkService\AppData\Roaming\
  Microsoft\SoftwareProtectionPlatform /s
   Volume in drive C has no label.
   Volume Serial Number is F46E-CA1D
  
   Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
  t\SoftwareProtectionPlatform
  
  10/05/2012  08:22 PM    <DIR>          .
  10/05/2012  08:22 PM    <DIR>          ..
  07/14/2009  12:34 AM    <DIR>          Cache
  10/05/2012  07:09 PM         3,837,348 tokens.bar
  10/05/2012  08:23 PM         3,559,135 tokens.dat
                 2 File(s)      7,396,483 bytes
  
   Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
  t\SoftwareProtectionPlatform\Cache
  
  07/14/2009  12:34 AM    <DIR>          .
  07/14/2009  12:34 AM    <DIR>          ..
  10/05/2012  08:25 PM            84,504 cache.dat
                 1 File(s)         84,504 bytes
  
       Total Files Listed:
                 3 File(s)      7,480,987 bytes
                 5 Dir(s)  382,429,167,616 bytes free
  
  C:\Windows\system32>ICACLS %windir%\ServiceProfiles\NetworkService\AppData\Roami
  ng\Microsoft\SoftwareProtectionPlatform
  C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
  ectionPlatform NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
  
                 BUILTIN\Administrators:(I)(OI)(CI)(F)
  
                 NT AUTHORITY\NETWORK SERVICE:(I)(OI)(CI)(F)
  
  Successfully processed 1 files; Failed processing 0 files
  
  C:\Windows\system32>ICACLA%windir%\ServiceProfiles\NetworkService
  The filename, directory name, or volume label syntax is incorrect.
  
  C:\Windows\system32>

  Monday, October 8, 2012 7:53 PM
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  Ooops! - sorry about the typo n the last command - but it doesn't matter anyhow.

  The Licensing Store was apparently properly rebuilt when you did it on 5th Oct.

  We need to find out else what hasn't changed since then, that should have..

  Please run the following commands and post the results.

  DIR C:\Windows\7b*.* /S

  ATTRIB C:\Windows\7b*.* /S

  DIR C:\Windows /AR

  DIR C:\Windows\System32 /AR /s

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, October 8, 2012 8:14 PM

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  09/22/2009  07:30 PM           101,376 IJInstKR.dll
  10/01/2009  03:12 AM           112,640 IJInstNL.dll
  10/01/2009  03:14 AM           103,424 IJInstNO.dll
  10/01/2009  03:15 AM           111,104 IJInstPL.dll
  10/01/2009  03:17 AM           108,032 IJInstPT.dll
  10/01/2009  03:18 AM           107,008 IJInstRU.dll
  10/01/2009  03:20 AM           104,960 IJInstSE.dll
  09/23/2009  02:42 AM           101,376 IJInstTH.dll
  10/01/2009  03:21 AM           104,960 IJInstTR.dll
  09/22/2009  08:12 PM           101,376 IJInstTW.dll
  09/09/2009  07:59 PM           101,376 IJInstUS.dll
                24 File(s)      2,549,760 bytes
  
   Directory of c:\windows\system32\CanonIJ Uninstaller Information\{1199FAD5-9546
  -44f3-81CF-FFDB8040B7BF}_Canon_MX870_series\RES\STRING
  
  08/07/2009  02:40 AM             1,618 IJInstAR.ini
  08/07/2009  02:34 AM             1,381 IJInstCN.ini
  08/07/2009  03:00 AM             1,577 IJInstCZ.ini
  08/07/2009  03:02 AM             1,637 IJInstDE.ini
  08/07/2009  03:14 AM             1,526 IJInstDK.ini
  08/07/2009  03:16 AM             1,605 IJInstES.ini
  08/07/2009  03:29 AM             1,567 IJInstFI.ini
  08/07/2009  03:31 AM             1,640 IJInstFR.ini
  08/07/2009  03:34 AM             1,689 IJInstGR.ini
  08/07/2009  03:35 AM             1,600 IJInstHU.ini
  08/05/2009  09:43 PM             1,522 IJInstID.ini
  08/07/2009  03:38 AM             1,632 IJInstIT.ini
  06/04/2009  11:59 PM             1,558 IJInstJP.ini
  08/05/2009  03:00 AM             1,537 IJInstKR.ini
  08/07/2009  03:39 AM             1,630 IJInstNL.ini
  08/07/2009  03:40 AM             1,526 IJInstNO.ini
  08/07/2009  04:02 AM             1,585 IJInstPL.ini
  08/07/2009  04:03 AM             1,543 IJInstPT.ini
  08/07/2009  04:05 AM             1,584 IJInstRU.ini
  08/07/2009  04:16 AM             1,564 IJInstSE.ini
  08/12/2009  09:46 PM             1,566 IJInstTH.ini
  08/07/2009  04:17 AM             1,540 IJInstTR.ini
  08/10/2009  01:48 AM             1,397 IJInstTW.ini
  06/04/2009  11:59 PM             1,466 IJInstUS.ini
                24 File(s)         37,490 bytes
  
   Directory of c:\windows\system32\config\systemprofile
  
  12/19/2011  11:04 PM    <DIR>          Contacts
  12/19/2011  10:59 PM    <DIR>          Desktop
  12/19/2011  10:59 PM    <DIR>          Documents
  12/19/2011  10:59 PM    <DIR>          Downloads
  12/19/2011  10:59 PM    <DIR>          Favorites
  12/19/2011  11:04 PM    <DIR>          Links
  12/19/2011  10:59 PM    <DIR>          Music
  12/19/2011  10:59 PM    <DIR>          Pictures
  12/19/2011  11:04 PM    <DIR>          Saved Games
  12/19/2011  11:04 PM    <DIR>          Searches
  12/19/2011  10:59 PM    <DIR>          Videos
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\AppData\Local\Microsoft\W
  indows\Burn
  
  12/19/2011  10:59 PM    <DIR>          Burn
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\AppData\Local\Microsoft\W
  indows\Burn\Burn
  
  12/19/2011  10:59 PM    <DIR>          .
  12/19/2011  10:59 PM    <DIR>          ..
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\AppData\Local\Microsoft\W
  indows Sidebar
  
  12/19/2011  10:59 PM    <DIR>          Gadgets
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\AppData\Local\Microsoft\W
  indows Sidebar\Gadgets
  
  12/19/2011  10:59 PM    <DIR>          .
  12/19/2011  10:59 PM    <DIR>          ..
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\AppData\Roaming\Microsoft
  \Windows
  
  12/19/2011  10:59 PM    <DIR>          Libraries
  12/19/2011  10:59 PM    <DIR>          Recent
  12/19/2011  10:59 PM    <DIR>          Start Menu
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\AppData\Roaming\Microsoft
  \Windows\Libraries
  
  12/19/2011  10:59 PM    <DIR>          .
  12/19/2011  10:59 PM    <DIR>          ..
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\AppData\Roaming\Microsoft
  \Windows\Recent
  
  12/19/2011  10:59 PM    <DIR>          .
  12/19/2011  10:59 PM    <DIR>          ..
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\AppData\Roaming\Microsoft
  \Windows\Start Menu
  
  12/19/2011  10:59 PM    <DIR>          .
  12/19/2011  10:59 PM    <DIR>          ..
  12/19/2011  10:59 PM    <DIR>          Programs
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\AppData\Roaming\Microsoft
  \Windows\Start Menu\Programs
  
  12/19/2011  10:59 PM    <DIR>          .
  12/19/2011  10:59 PM    <DIR>          ..
  12/19/2011  10:59 PM    <DIR>          Administrative Tools
  12/19/2011  10:59 PM    <DIR>          Startup
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\AppData\Roaming\Microsoft
  \Windows\Start Menu\Programs\Administrative Tools
  
  12/19/2011  10:59 PM    <DIR>          .
  12/19/2011  10:59 PM    <DIR>          ..
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\AppData\Roaming\Microsoft
  \Windows\Start Menu\Programs\Startup
  
  12/19/2011  10:59 PM    <DIR>          .
  12/19/2011  10:59 PM    <DIR>          ..
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\Contacts
  
  12/19/2011  11:04 PM    <DIR>          .
  12/19/2011  11:04 PM    <DIR>          ..
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\Desktop
  
  12/19/2011  10:59 PM    <DIR>          .
  12/19/2011  10:59 PM    <DIR>          ..
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\Documents
  
  12/19/2011  10:59 PM    <DIR>          .
  12/19/2011  10:59 PM    <DIR>          ..
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\Downloads
  
  12/19/2011  10:59 PM    <DIR>          .
  12/19/2011  10:59 PM    <DIR>          ..
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\Favorites
  
  12/19/2011  10:59 PM    <DIR>          .
  12/19/2011  10:59 PM    <DIR>          ..
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\Links
  
  12/19/2011  11:04 PM    <DIR>          .
  12/19/2011  11:04 PM    <DIR>          ..
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\Music
  
  12/19/2011  10:59 PM    <DIR>          .
  12/19/2011  10:59 PM    <DIR>          ..
  12/19/2011  10:59 PM    <DIR>          Playlists
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\Music\Playlists
  
  12/19/2011  10:59 PM    <DIR>          .
  12/19/2011  10:59 PM    <DIR>          ..
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\Pictures
  
  12/19/2011  10:59 PM    <DIR>          .
  12/19/2011  10:59 PM    <DIR>          ..
  12/19/2011  10:59 PM    <DIR>          Slide Shows
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\Pictures\Slide Shows
  
  12/19/2011  10:59 PM    <DIR>          .
  12/19/2011  10:59 PM    <DIR>          ..
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\Saved Games
  
  12/19/2011  11:04 PM    <DIR>          .
  12/19/2011  11:04 PM    <DIR>          ..
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\Searches
  
  12/19/2011  11:04 PM    <DIR>          .
  12/19/2011  11:04 PM    <DIR>          ..
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\config\systemprofile\Videos
  
  12/19/2011  10:59 PM    <DIR>          .
  12/19/2011  10:59 PM    <DIR>          ..
                 0 File(s)              0 bytes
  
   Directory of c:\windows\system32\drivers
  
  12/28/2009  10:04 PM                 0 103C_HP_cNB_Pavilion dv2000 (RV375UA#ABA)
  _Y5335KV_0U_Q2CE716114G_E436574-001_4A_I30B2_SWistron_V61.58_F.25_T070328_WV3-0_
  L409_M1014_J500_7Intel_86EC_91.87_#091229_N80861092;80864222_(RV375UA#ABA)_XMOBI
  LE_CN10_Z.MRK
                 1 File(s)              0 bytes
  
   Directory of c:\windows\system32\drivers\NIS\1308000.00E
  
  07/25/2011  02:18 PM             7,492 symds.cat
  07/25/2011  02:18 PM             2,852 symds.inf
  07/25/2011  02:18 PM           340,088 symds.sys
                 3 File(s)        350,432 bytes
  
   Directory of c:\windows\system32\drivers\NIS\1309000.009
  
  07/25/2011  02:18 PM             7,492 symds.cat
  07/25/2011  02:18 PM             2,852 symds.inf
  07/25/2011  02:18 PM           340,088 symds.sys
                 3 File(s)        350,432 bytes
  
   Directory of c:\windows\system32\DRVSTORE\GEARAspiWD_3B7AACF0636A2C042EB7AD2AFF
  76D37B27BDD28C
  
  05/18/2009  06:48 PM             2,763 GEARAspiWDM.inf
  06/03/2009  02:32 PM             7,994 GEARAspiWDMx86.cat
                 2 File(s)         10,757 bytes
  
   Directory of c:\windows\system32\DRVSTORE\GEARAspiWD_3B7AACF0636A2C042EB7AD2AFF
  76D37B27BDD28C\x86
  
  04/17/2008  05:12 PM           107,368 GEARAspi.dll
  05/18/2009  06:17 PM            26,600 GEARAspiWDM.sys
                 2 File(s)        133,968 bytes
  
   Directory of c:\windows\system32\oobe
  
  07/14/2009  05:26 AM            84,480 drvmgrtn.dll
  07/14/2009  05:26 AM            10,883 envmig.xml
  07/14/2009  05:26 AM           146,432 hwcompat.dll
  07/14/2009  05:26 AM           101,888 migisol.dll
  07/14/2009  05:26 AM            36,864 migtestplugin.dll
  07/14/2009  05:26 AM           587,704 oscomps.xml
  07/14/2009  05:26 AM            21,026 osfilter.inf
  07/14/2009  05:26 AM             1,824 sfcn.dat
  07/14/2009  05:26 AM             1,644 sflcid.dat
  07/14/2009  05:26 AM         3,225,610 sflistlh.dat
  07/14/2009  05:26 AM         2,119,152 sflistw7.dat
  07/14/2009  05:26 AM         1,445,052 sflistxp.dat
  07/14/2009  05:26 AM            10,457 sfpat.inf
  07/14/2009  05:26 AM             9,665 sfpatlh.inf
  07/14/2009  05:26 AM               462 sfpatpg.inf
  07/14/2009  05:26 AM             3,371 sfpatw7.inf
  07/14/2009  05:26 AM             4,386 sfpatxp.inf
  07/14/2009  05:26 AM           164,352 upgcmi2migxml.dll
  07/14/2009  05:26 AM         5,815,808 upgcore.dll
  07/14/2009  05:26 AM           329,216 upgcsiagent.dll
  07/14/2009  05:26 AM           689,664 upgdriver.dll
  07/14/2009  05:26 AM           258,560 upghost.exe
  07/14/2009  05:26 AM           111,616 upgmxeagent.dll
  07/14/2009  05:26 AM         2,820,096 upgradeagent.dll
  07/14/2009  05:26 AM            59,673 upgradeagent.xml
  07/14/2009  05:26 AM           167,756 upgrade_bulk.xml
  07/14/2009  05:26 AM            36,864 upgres.dll
  07/14/2009  05:26 AM           189,952 wdscore.dll
                28 File(s)     18,454,457 bytes
  
   Directory of c:\windows\system32\oobe\en-US
  
  07/14/2009  05:26 AM             6,656 upgdriver.dll.mui
  07/14/2009  05:26 AM             9,216 upgres.dll.mui
                 2 File(s)         15,872 bytes
  
   Directory of c:\windows\system32\restore
  
  12/30/2009  03:42 PM                76 MachineGuid.txt
                 1 File(s)             76 bytes
  
       Total Files Listed:
                95 File(s)     23,000,409 bytes
                63 Dir(s)  382,415,126,528 bytes free
  
  C:\Windows\system32>

  Monday, October 8, 2012 10:24 PM
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  Norton Again!

  Is Norton currently installed on this machine?

  If it was uninstalled - what was it replaced with?

  If it was Upgraded - when?

  try this.

  Open Windows Explorer and navigate to the C:\Windows folder. find the System32 folder there, and right-click on it - select Properties.

   

  In the General tab, clear the box beside 'Read-only (Only.....' by clicking in it until it's empty (it cycles around three values)

   

  Click Apply.

  Accept any warnings that come up - if you get a 'Ignore/Ignore All/Try again' option, pick 'Ignore all' 

   

  Once complete (may be take a minute or two),

   

  reboot, and run another MGADiag report. 

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, October 8, 2012 10:37 PM

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  Diagnostic Report
  (1.9.0027.0):
  -----------------------------------------
  Windows Validation
  Data-->
  
  Validation Code: 50
  Cached Online Validation Code:
  0x0
  Windows Product Key: *****-*****-Y4DM9-PHX7C-P7XG2
  Windows Product Key
  Hash: 5wxSbiZQ2RG5it7nG8/8V0m8Kmk=
  Windows Product ID:
  00359-032-1975141-85142
  Windows Product ID Type: 5
  Windows License Type:
  Retail
  Windows OS version: 6.1.7600.2.00010300.0.0.003
  ID:
  {359A4619-2ADA-4D3A-A6A0-5409D54D5385}(3)
  Is Admin: Yes
  TestCab:
  0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr =
  0x80070002
  Product Name: Windows 7 Home Premium
  Architecture:
  0x00000000
  Build lab: 7600.win7_gdr.120401-1505
  TTS Error:
  Validation
  Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER
  Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr =
  0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr
  = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe
  Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr =
  0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr =
  0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr =
  0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA
  Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student
  2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr =
  0x80070002
  Office Diagnostics:
  025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser
  Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE
  8.0; Win32)
  Default Browser: C:\Program Files\Mozilla
  Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download
  unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins:
  Allowed
  Initialize and script ActiveX controls not marked as safe:
  Disabled
  Allow scripting of Internet Explorer Webbrowser control:
  Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe
  for scripting: Allowed
  
  File Scan Data-->
  
  Other
  data-->
  Office Details:
  <GenuineResults><MachineData><UGUID>{359A4619-2ADA-4D3A-A6A0-5409D54D5385}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P7XG2</PKey><PID>00359-032-1975141-85142</PID><PIDType>5</PIDType><SID>S-1-5-21-968043807-1305033386-2381067523</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP
  Pavilion dv2000
  (RV375UA#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.25</Version><SMBIOSVersion
  major="2"
  minor="4"/><Date>20070328000000.000000+000</Date></BIOS><HWID>0DB90600010000FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
  Standard
  Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product
  GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
  Office Home and Student
  2007</Name><Ver>12</Ver><Val>C189AE4A6331736</Val><Hash>9odOiVt5lIt88Zfu7klD++AxLqg=</Hash><Pid>81602-923-0111353-68168</Pid><PidType>1</PidType></Product></Products><Applications><App
  Id="16" Version="12" Result="100"/><App Id="18" Version="12"
  Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1"
  Version="12"
  Result="100"/></Applications></Office></Software></GenuineResults> 
  
  
  Spsys.log Content: 0x80070002
  
  Licensing
  Data-->
  C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is
  invalid.
  
  Windows Activation Technologies-->
  HrOffline:
  0x00000000
  HrOnline: 0xC004C533
  HealthStatus: 0x0000000000000000
  Event
  Time Stamp: 9:19:2012 23:28
  ActiveX: Registered, Version:
  7.1.7600.16395
  Admin Service: Registered, Version:
  7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID
  Data-->
  N/A, hr = 0x8007000d
  
  OEM Activation 1.0
  Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0:
  yes
  Windows marker version: 0x0
  OEMID and OEMTableID Consistent:
  yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID
  Value
    APIC            HPQOEM        SLIC-MPC
    FACP            INTEL         CALISTGA
    HPET            HPQOEM        SLIC-MPC
    BOOT           HPQOEM        SLIC-MPC
    MCFG           HPQOEM        SLIC-MPC
    SLIC            HPQOEM        SLIC-MPC
    APIC            HPQOEM        SLIC-MPC
    SSDT           HPQOEM        SLIC-MPC
    SSDT           HPQOEM        SLIC-MPC
    SSDT           HPQOEM        SLIC-MPC
    SSDT           HPQOEM        SLIC-MPC
  
  

  Wednesday, October 10, 2012 2:08 AM
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  jyanc - please answer the questions I posed in my last response --

  [quote]

  Is Norton currently installed on this machine?

  If it was uninstalled - what was it replaced with?

  If it was Upgraded - when?

  [/quote]

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, October 10, 2012 7:58 AM

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  Yes. I uninstalled Norton 360 2011 and installed Norton Internet Security 2012 around Aug 26.  Now I recalled that the problem occured right after installation.

  Thursday, October 11, 2012 1:19 AM
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  In that case...

  1) Uninstall Norton

  2) run the Norton Removal Tool and run NETSH WINSOCK RESET

  3) Reinstall Norton (if you must) or any other Anti-Virus

  test.

  Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

   

  Close all other programs, then run the tool. When it's complete, reboot the machine  whether it asks for it or not.

   

  After the reboot, open an Elevated Command Prompt, and run the following command

   

  NETSH WINSOCK RESET

   

  You'll be advised to reboot - do so.

  then post another MGADiag report.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Noel D PatonModerator Saturday, October 20, 2012 1:56 PM
  • Marked as answer by Noel D PatonModerator Saturday, October 27, 2012 1:58 PM
  • Unmarked as answer by Noel D PatonModerator Saturday, October 27, 2012 7:22 PM
  • Unproposed as answer by Noel D PatonModerator Friday, November 2, 2012 11:38 AM

  Thursday, October 11, 2012 7:07 AM

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  @Jyanc

  Any progress on this??

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, October 14, 2012 12:33 PM

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  Sorry that I waited till now to reply as it's my daughter's laptop and she studies away from home.  I will have access to her computer for a few days.  Here is the report after removing norton.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 50
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-Y4DM9-PHX7C-P7XG2
  Windows Product Key Hash: 5wxSbiZQ2RG5it7nG8/8V0m8Kmk=
  Windows Product ID: 00359-032-1975141-85142
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7600.2.00010300.0.0.003
  ID: {359A4619-2ADA-4D3A-A6A0-5409D54D5385}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000000
  Build lab: 7600.win7_gdr.120830-0334
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{359A4619-2ADA-4D3A-A6A0-5409D54D5385}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P7XG2</PKey><PID>00359-032-1975141-85142</PID><PIDType>5</PIDType><SID>S-1-5-21-968043807-1305033386-2381067523</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2000 (RV375UA#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.25</Version><SMBIOSVersion major="2" minor="4"/><Date>20070328000000.000000+000</Date></BIOS><HWID>0DB90600010000FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C189AE4A6331736</Val><Hash>9odOiVt5lIt88Zfu7klD++AxLqg=</Hash><Pid>81602-923-0111353-68168</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004C533
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 9:19:2012 23:28
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:

  
  HWID Data-->
  N/A, hr = 0x8007000d

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x0
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   HPQOEM  SLIC-MPC
    FACP   INTEL   CALISTGA
    HPET   HPQOEM  SLIC-MPC
    BOOT   HPQOEM  SLIC-MPC
    MCFG   HPQOEM  SLIC-MPC
    SLIC   HPQOEM  SLIC-MPC
    APIC   HPQOEM  SLIC-MPC
    SSDT   HPQOEM  SLIC-MPC
    SSDT   HPQOEM  SLIC-MPC
    SSDT   HPQOEM  SLIC-MPC
    SSDT   HPQOEM  SLIC-MPC

  Saturday, October 27, 2012 6:58 PM
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  Still showing as 'data invalid' :(

  Please first try recreating Licensing Store.

  Recreate the Licensing Store

  Go to Start >
  All Programs > Accessories

  Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

  Run the following commands in the Command Prompt window, using the Enter key at the end of each

  net stop sppsvc

  (wait until the service has stopped before entering the following lines)

  CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

  REN tokens.dat tokens.bar

  net start sppsvc

  slui.exe

  After a couple of seconds Windows Activation dialog will appear.

  You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

  If you are asked for your Key, use the one on the COA sticker on the machine's case

  Reboot and Post back with a new MGADiag report

  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  
  
  

  • Edited by Noel D PatonModerator Saturday, October 27, 2012 7:50 PM formatting (2)

  Saturday, October 27, 2012 7:23 PM

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  sorry, I can't get through the step cd then %windir%

  Microsoft Windows [Version 6.1.7600]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

  C:\Windows\system32>cd
  C:\Windows\system32

  C:\Windows\system32>%windir%
  'C:\Windows' is not recognized as an internal or external command,
  operable program or batch file.

  C:\Windows\system32>

  Saturday, October 27, 2012 7:41 PM
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  Sorry - it's the formatting induced by this forum (I think)

  CD  %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
   
  REN tokens.dat tokens.bar
   
  net start sppsvc
   
  slui.exe
  

  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, October 27, 2012 7:49 PM

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  I got an error when I ran ren command saying the file is not found or there is a duplicate. anyway, i chose to continue and here is the result:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 50
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-Y4DM9-PHX7C-P7XG2
  Windows Product Key Hash: 5wxSbiZQ2RG5it7nG8/8V0m8Kmk=
  Windows Product ID: 00359-032-1975141-85142
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7600.2.00010300.0.0.003
  ID: {359A4619-2ADA-4D3A-A6A0-5409D54D5385}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000000
  Build lab: 7600.win7_gdr.120830-0334
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{359A4619-2ADA-4D3A-A6A0-5409D54D5385}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P7XG2</PKey><PID>00359-032-1975141-85142</PID><PIDType>5</PIDType><SID>S-1-5-21-968043807-1305033386-2381067523</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2000 (RV375UA#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.25</Version><SMBIOSVersion major="2" minor="4"/><Date>20070328000000.000000+000</Date></BIOS><HWID>0DB90600010000FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C189AE4A6331736</Val><Hash>9odOiVt5lIt88Zfu7klD++AxLqg=</Hash><Pid>81602-923-0111353-68168</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004C533
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 9:19:2012 23:28
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:

  
  HWID Data-->
  N/A, hr = 0x8007000d

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x0
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   HPQOEM  SLIC-MPC
    FACP   INTEL   CALISTGA
    HPET   HPQOEM  SLIC-MPC
    BOOT   HPQOEM  SLIC-MPC
    MCFG   HPQOEM  SLIC-MPC
    SLIC   HPQOEM  SLIC-MPC
    APIC   HPQOEM  SLIC-MPC
    SSDT   HPQOEM  SLIC-MPC
    SSDT   HPQOEM  SLIC-MPC
    SSDT   HPQOEM  SLIC-MPC
    SSDT   HPQOEM  SLIC-MPC

  Saturday, October 27, 2012 8:11 PM
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  Looking back at the thread, I'm not too surprised about that error - please use the following set of commands instead.....

  net stop sppsvc

  (wait until the service has stopped before entering the following lines)

   

  CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

  REN tokens.dat tokens.bar3

  net start sppsvc

  slui.exe

   

  (note the small but vital change in the REN... line)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, October 27, 2012 8:27 PM

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  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 50
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-Y4DM9-PHX7C-P7XG2
  Windows Product Key Hash: 5wxSbiZQ2RG5it7nG8/8V0m8Kmk=
  Windows Product ID: 00359-032-1975141-85142
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7600.2.00010300.0.0.003
  ID: {359A4619-2ADA-4D3A-A6A0-5409D54D5385}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000000
  Build lab: 7600.win7_gdr.120830-0334
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{359A4619-2ADA-4D3A-A6A0-5409D54D5385}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P7XG2</PKey><PID>00359-032-1975141-85142</PID><PIDType>5</PIDType><SID>S-1-5-21-968043807-1305033386-2381067523</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2000 (RV375UA#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.25</Version><SMBIOSVersion major="2" minor="4"/><Date>20070328000000.000000+000</Date></BIOS><HWID>0DB90600010000FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C189AE4A6331736</Val><Hash>9odOiVt5lIt88Zfu7klD++AxLqg=</Hash><Pid>81602-923-0111353-68168</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004C533
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 9:19:2012 23:28
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:

  
  HWID Data-->
  N/A, hr = 0x8007000d

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x0
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   HPQOEM  SLIC-MPC
    FACP   INTEL   CALISTGA
    HPET   HPQOEM  SLIC-MPC
    BOOT   HPQOEM  SLIC-MPC
    MCFG   HPQOEM  SLIC-MPC
    SLIC   HPQOEM  SLIC-MPC
    APIC   HPQOEM  SLIC-MPC
    SSDT   HPQOEM  SLIC-MPC
    SSDT   HPQOEM  SLIC-MPC
    SSDT   HPQOEM  SLIC-MPC
    SSDT   HPQOEM  SLIC-MPC

  Saturday, October 27, 2012 8:45 PM
• 

  

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  Please run the following commands in an Elevated Command Prompt

  REG QUERY HKCR\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6} /S

  DIR C:\Windows\regtlibv12.exe /S

   

   

  Post the results

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, October 27, 2012 8:50 PM

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  Microsoft Windows [Version 6.1.7600]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

  C:\Windows\system32>REG QUERY HKCR\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6
  } /S

  HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2
      (Default)    REG_SZ    Microsoft WMI Scripting V1.2 Library

  HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\0

  HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\0\win32
      (Default)    REG_EXPAND_SZ    %SystemRoot%\system32\wbem\wbemdisp.TLB

  HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\FLAGS
      (Default)    REG_SZ    0

  HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\HELPDIR
      (Default)    REG_EXPAND_SZ    %SystemRoot%\system32\wbem\

  
  C:\Windows\system32>DIR C:\Windows\regtlibv12.exe /S
   Volume in drive C has no label.
   Volume Serial Number is F46E-CA1D

   Directory of C:\Windows\Microsoft.NET\Framework\v4.0.30319

  03/18/2010  01:16 PM            58,192 regtlibv12.exe
                 1 File(s)         58,192 bytes

       Total Files Listed:
                 1 File(s)         58,192 bytes
                 0 Dir(s)  382,831,185,920 bytes free

  C:\Windows\system32>

  Saturday, October 27, 2012 8:56 PM
• 

  

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  Sorry about the delayed response - you should have shouted!  :)

  That looks normal enough.

  Please run the following commands in an Elevated Command Prompt

  DIR C:\Windows\System32\wbem /AR /S

  DIR C:\Windows\System32\wbem\Repository

  ICACLS C:\Windows\System32\wbem\Repository /T

  post the results.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Noel D PatonModerator Wednesday, November 21, 2012 12:15 AM
  • Marked as answer by george1009Editor Sunday, November 25, 2012 12:11 AM
  • Unproposed as answer by Noel D PatonModerator Friday, December 28, 2012 10:25 PM

  Friday, November 2, 2012 11:52 AM

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  Any progress, jyanc??

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, November 17, 2012 4:12 PM

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  Sorry that I only got my daughter's laptop back and I have it for the coming few days.  Hope the problem can be resolved by then.

  Microsoft Windows [Version 6.1.7600]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Users\Samantha>dir c:\windows\system32\wbem /ar /s
   Volume in drive C has no label.
   Volume Serial Number is F46E-CA1D
  File Not Found
  
  C:\Users\Samantha>cd\
  
  C:\>dir c:\windows\system32\wbem /ar /s
   Volume in drive C has no label.
   Volume Serial Number is F46E-CA1D
  File Not Found
  
  C:\>dir c:\windows\system32\wbem\repository
   Volume in drive C has no label.
   Volume Serial Number is F46E-CA1D
  
   Directory of c:\windows\system32\wbem\repository
  
  12/28/2012  04:27 PM    <DIR>          .
  12/28/2012  04:27 PM    <DIR>          ..
  12/28/2012  04:32 PM         4,497,408 INDEX.BTR
  12/26/2012  12:19 AM            49,032 MAPPING1.MAP
  12/28/2012  04:32 PM            49,036 MAPPING2.MAP
  12/25/2012  01:19 AM            49,032 MAPPING3.MAP
  12/28/2012  04:32 PM        15,089,664 OBJECTS.DATA
                 5 File(s)     19,734,172 bytes
                 2 Dir(s)  380,883,415,040 bytes free
  
  C:\>icacls c:\windows\system32\wbem\repository /t
  c:\windows\system32\wbem\repository BUILTIN\Users:(RX)
                                      BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
                                      NT AUTHORITY\NETWORK SERVICE:(R)
                                      NT AUTHORITY\NETWORK SERVICE:(OI)(CI)(IO)(GR
  )
                                      No mapping between account names and securit
  y IDs was done.
  (R,W)
                                      No mapping between account names and securit
  y IDs was done.
  (OI)(CI)(IO)(GR,GW)
                                      BUILTIN\Administrators:(F)
                                      BUILTIN\Administrators:(OI)(CI)(IO)(F)
                                      NT AUTHORITY\SYSTEM:(F)
                                      NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
                                      OWNER RIGHTS:(OI)(CI)(IO)(Rc)
  
  c:\windows\system32\wbem\repository\INDEX.BTR BUILTIN\Users:(I)(RX)
                                                NT AUTHORITY\NETWORK SERVICE:(I)(R
  )
                                                No mapping between account names a
  nd security IDs was done.
  (I)(R,W)
                                                BUILTIN\Administrators:(I)(F)
                                                NT AUTHORITY\SYSTEM:(I)(F)
                                                OWNER RIGHTS:(I)(Rc)
  
  c:\windows\system32\wbem\repository\MAPPING1.MAP BUILTIN\Users:(I)(RX)
                                                   NT AUTHORITY\NETWORK SERVICE:(I
  )(R)
                                                   No mapping between account name
  s and security IDs was done.
  (I)(R,W)
                                                   BUILTIN\Administrators:(I)(F)
                                                   NT AUTHORITY\SYSTEM:(I)(F)
                                                   OWNER RIGHTS:(I)(Rc)
  
  c:\windows\system32\wbem\repository\MAPPING2.MAP BUILTIN\Users:(I)(RX)
                                                   NT AUTHORITY\NETWORK SERVICE:(I
  )(R)
                                                   No mapping between account name
  s and security IDs was done.
  (I)(R,W)
                                                   BUILTIN\Administrators:(I)(F)
                                                   NT AUTHORITY\SYSTEM:(I)(F)
                                                   OWNER RIGHTS:(I)(Rc)
  
  c:\windows\system32\wbem\repository\MAPPING3.MAP BUILTIN\Users:(I)(RX)
                                                   NT AUTHORITY\NETWORK SERVICE:(I
  )(R)
                                                   No mapping between account name
  s and security IDs was done.
  (I)(R,W)
                                                   BUILTIN\Administrators:(I)(F)
                                                   NT AUTHORITY\SYSTEM:(I)(F)
                                                   OWNER RIGHTS:(I)(Rc)
  
  c:\windows\system32\wbem\repository\OBJECTS.DATA BUILTIN\Users:(I)(RX)
                                                   NT AUTHORITY\NETWORK SERVICE:(I
  )(R)
                                                   No mapping between account name
  s and security IDs was done.
  (I)(R,W)
                                                   BUILTIN\Administrators:(I)(F)
                                                   NT AUTHORITY\SYSTEM:(I)(F)
                                                   OWNER RIGHTS:(I)(Rc)
  
  Successfully processed 6 files; Failed processing 0 files
  
  C:\>

  

  Friday, December 28, 2012 9:47 PM
• 

  

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  Welcome back! :)

  Please download the WMIDiag tool from here - http://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=7684 save it to your desktop, and run it - pick your desktop again to save its three files.

  Then open an Elevated Command Prompt, and run the following commands

  MD %userprofile%\desktop\wmidata

  CSCRIPT %userprofile%\desktop\wmidiag.vbs logfilepath=%userprofile%\desktop\wmidata

  You'll see a long listing of what it's testing - wait for it to complete.

  once it's complete, there should be a folder on the desktop called 'wmidata' - compress that whole folder, and upload it to your public SkyDrive, and post a link.

  (Now all I have to do is learn how to read it!)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, December 28, 2012 10:24 PM

  Moderator
• 

  

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  https://skydrive.live.com/redir?resid=1F21D56E870056CB!297&authkey=!AJtjL353N-5arTI

  The following is a copy of prompt window messages.  There is an error indicaed at the bottom.

  (0) ** => This error is typically a WMI system error. WMI system errors can find
   their origins in:
  (0) **    - Failing WMI system components (see any missing WMI system files or D
  COM registration
  (0) **      issues previously mentioned).
  (0) **    - Failing WMI providers (see any WMI provider DCOM registration
  (0) **      issues previously mentioned).
  (0) **    - Failing operation in WMI providers because the underlying component
  queried by the WMI
  (0) **      provider is not available (i.e. not installed, not running or not av
  ailable).
  (0) **    - Corrupted WMI repository.
  (0) **      - Validating the repository consistency. In such a case, you must re
  run WMIDiag with 'WriteInRepository' parameter
  (0) **        to validate the WMI repository operations.
  (0) **      Note: ENSURE you are an administrator with FULL access to WMI EVERY
  namespaces of the computer before
  (0) **            executing the WriteInRepository command. To write temporary da
  ta from the Root namespace, use:
  (0) **            i.e. 'WMIDiag WriteInRepository=Root'
  (0) **      - If the WriteInRepository command fails, while being an Administrat
  or with ALL accesses to ALL namespaces
  (0) **        the WMI repository must be reconstructed.
  (0) **    Note: The WMI repository reconstruction requires to locate all MOF fil
  es needed to rebuild the repository,
  (0) **          otherwise some applications may fail after the reconstruction.
  (0) **          This can be achieved with the following command:
  (0) **          i.e. 'WMIDiag ShowMOFErrors'
  (0) **    Note: The repository reconstruction must be a LAST RESORT solution and
   ONLY after executing
  (0) **          ALL fixes previously mentioned.
  (2) !! WARNING: Static information stored by external applications in the reposi
  tory will be LOST! (i.e. SMS Inventory)
  (0) **
  (0) ** -------------------------------------------------------------------------
  ---------------------------------------------------------
  (0) ** Unexpected, wrong or missing registry key values: .......................
  ............................................ 1 KEY(S)!
  (0) ** INFO: Unexpected registry key value:
  (0) **   - Current:  HKLM\SOFTWARE\Microsoft\WBEM\CIMOM\Logging (REG_SZ) -> 0
  (0) **   - Expected: HKLM\SOFTWARE\Microsoft\WBEM\CIMOM\Logging (REG_SZ) -> 1
  (0) **     From the command line, the registry configuration can be corrected wi
  th the following command:
  (0) **     i.e. 'REG.EXE Add "HKLM\SOFTWARE\Microsoft\WBEM\CIMOM" /v "Logging" /
  t "REG_SZ" /d "1" /f'
  (0) **
  (0) ** -------------------------------------------------------------------------
  ---------------------------------------------------------
  (1) !! ERROR: MOF file(s) present in the WBEM folder not referenced in the Auto-
  Recovery list: ............................. 6 ERROR(S)!
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\ISCSIREM.MOF
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WDF01000UNINSTALL.MOF
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WIN32_ENCRYPTABLEVOLUMEUNINSTALL.MOF
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WINSATUNINSTALL.MOF
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPCUNINST.MOF
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WUDFXUNINSTALL.MOF
  (0) ** => After fixing all other issues previously mentioned, if the WMI reposit
  ory is rebuilt,
  (0) **    the listed MOF file(s) will not be recompiled, and therefore the defin
  ition they contain
  (0) **    will not be available in the WMI repository.
  (0) ** => You must manually recompile the MOF file(s) with the 'MOFCOMP.EXE <Fil
  eName.MOF>' command.
  (0) ** => If you want the MOF file(s) to be part of the Auto-Recovery list, make
   sure the
  (0) **    statement '#PRAGMA AUTORECOVER' is included.
  (0) **    Note: MOF file(s) marked with (*) are NEVER included AT SETUP in the a
  uto-recovery process.
  (0) **          MOF file(s) containing UNINSTALL statements (i.e. '#PRAGMA DELET
  ECLASS') should NEVER be included in the auto-recovery process.
  (0) **          Refer to the list of MOF files below NOT containing the '#PRAGMA
   AUTORECOVER' statement' for more information.
  (0) **
  (0) ** -------------------------------------------------------------------------
  ---------------------------------------------------------
  (1) !! ERROR: Unable to locate MOF file(s) in the WBEM folder or in Auto-Recover
  y list for the
  (1) !! ERROR: following CIM registered WMI provider(s): ........................
  ............................................ 4 ERROR(S)!
  (0) ** - ROOT/CIMV2/POWER, POWERMETERPROVIDER ()
  (0) ** - ROOT/CIMV2/POWER, POWERPOLICYPROVIDER ()
  (0) ** - ROOT/CIMV2/POWER, PROFILEASSOCIATIONPROVIDERCIMV2 ()
  (0) ** - ROOT/INTEROP, PROFILEASSOCIATIONPROVIDERINTEROP ()
  (0) ** => If the WMI repository is rebuilt, the listed provider(s) may not be av
  ailable anymore
  (0) **    because the registration data is not located in the list of known MOF
  files. You can either:
  (0) **    - Locate the MOF file(s) and manually recompile the corresponding MOF
  file(s) with
  (0) **      the 'MOFCOMP.EXE <FileName.MOF>' command.
  (0) **    - Retrieve a copy of the missing MOF file(s) and make sure there are p
  art of the Auto-Recovery.
  (0) **      registry key.
  (0) **    Note: If you want the MOF file to be part of the Auto-Recovery, make s
  ure the
  (0) **          statement '#PRAGMA AUTORECOVER' is included.
  (0) **    - If the corresponding MOF file can't be located, the MOF file can be
  recreated with
  (0) **      WBEMTEST and/or CIM Studio available at
  (0) **      http://www.microsoft.com/downloads/details.aspx?FamilyID=6430f853-11
  20-48db-8cc5-f2abdc3ed314&DisplayLang=en
  (0) **    - It is also possible that the application implemented its own recover
  y mechanism.
  (0) **      In that case, no action is required.
  (0) **      You must verify with the application vendor if the application has t
  his capability (i.e. Microsoft SMS)
  (0) **
  (0) ** -------------------------------------------------------------------------
  ---------------------------------------------------------
  (1) !! ERROR: MOF file(s) not containing the '#PRAGMA AUTORECOVER' statement: ..
  ............................................ 136 FILE(S)!
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\ISCSIREM.MOF (DELETE)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WIN32_ENCRYPTABLEVOLUMEUNINSTALL.MOF (DELETE)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WINSATUNINSTALL.MOF (DELETE)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\TCPIP.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\SERVICES.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MMC.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\NEWDEV.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\RESTARTMANAGER.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\QMGR.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\SCHANNEL.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\NCSI.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\NLASVC.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MPSSVC.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MPSDRV.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\FIREWALLAPI.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WFAPIGP.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\IPSECSVC.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\POLSTORE.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WINIPSEC.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\L2GPSTORE.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\ONEX.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\SSTPSVC.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WININIT.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WFP.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\FUNDISC.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\NETPROFM.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\LLTDIO.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\RSPNDR.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\LLTDSVC.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\NETWORKMAP.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\NETWORKITEMFACTORY.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WDIGEST.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\SAMSRV.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MOUNTMGR.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PARTMGR.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\BCD.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\NTFS.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\SETUPAPI.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\DRVINST.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\UMPNPMGR.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\DIMSJOB.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\LSASRV.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\XWIZARDS.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PRINTFILTERPIPELINESVC.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MICROSOFT-WINDOWS-REMOTE-FILESYSTEM.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WHQLPROV.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WINLOGON.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WSCMISETUP.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PNPSETUP.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\FWCFG.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\AUTHFWCFG.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\TSPKG.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\SDBUS.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MSISCSI.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\DIMSROAM.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\RDPENCOM.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\RDPCORE.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\IMAPIV2-BASE.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\IMAPIV2-FILESYSTEMSUPPORT.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\IMAPIV2-LEGACYSHIM.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EAIMEAPI.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WSMAUTO.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\AUXILIARYDISPLAYAPI.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\FILETRACE.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\DOT3.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\FDPHOST.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\FDWNET.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\FDRESPUB.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\IPBUSENUM.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\FDWSD.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\FDSSDP.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\UMB.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\UMBUS.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\UMPASS.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PNPXASSOC.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\DEVICEPAIRINGHANDLER.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\NSHIPSEC.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\STORTRACE.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WMP.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WFS.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPC.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\IRMON.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPD_CI.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WINSAT.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\P2P-MESH.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\P2P-PNRP.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\P2P-COLLAB.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WZCDLG.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPDBUSENUM.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPDFS.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPDCOMP.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\IRDA.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MSFEEDS.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PORTABLEDEVICEAPI.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PORTABLEDEVICETYPES.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PORTABLEDEVICECLASSEXTENSION.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PORTABLEDEVICECONNECTAPI.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPDWCN.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WLAN.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\TSMF.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\DSHOWRDPFILTER.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MSWMDM.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MSFEEDSBS.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPDSP.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPDMTP.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WCNCSVC.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\BTHMTPENUM.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PORTABLEDEVICEWIACOMPAT.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\PORTABLEDEVICEWMDRM.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPDSHEXT.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\WPDSHSERVICEOBJ.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\SCRCONS.MFL (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\SMTPCONS.MFL (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\WBEMCONS.MFL (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\WFS.MFL (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\IRMON.MFL (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\WHQLPROV.MFL (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\WINLOGON.MFL (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\RDPCORE.MFL (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\L2GPSTORE.MFL (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\MSFEEDSBS.MFL (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\XWIZARDS.MFL (*)
  (0) ** - C:\WINDOWS\SYSTEM32\EN-US\RESTARTMANAGER.MFL (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\WCNCSVC.MFL (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\RDPENCOM.MFL (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\FILETRACE.MFL (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\MSFEEDS.MFL (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\WININIT.MFL (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\AUXILIARYDISPLAYCPL.MFL (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\AUXILIARYDISPLAYCPL.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\AUXILIARYDISPLAYSERVICES.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\EN-US\SENSORSCPL.MFL (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\AUXILIARYDISPLAYDRIVERLIB.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\MBLCTR.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\SENSORSCPL.MOF (*)
  (0) ** - C:\WINDOWS\SYSTEM32\WBEM\SENSORSCLASSEXTENSION.MOF (*)
  (0) ** => MOF file(s) marked with (*) are INCLUDED in the AUTO-RECOVERY LIST eve
  n if they do NOT contain the '#PRAGMA AUTORECOVER' statement.
  (0) **    If the WMI repository is rebuilt, the listed MOF files not included in
   the AUTO-RECOVERY LIST and
  (0) **    missing the '#PRAGMA AUTORECOVERY' statement when they are compiled th
  e first time will NOT
  (0) **    be recompiled during the repository reconstruction.
  (0) **    Note: If you want the MOF file to be part of the AUTO-RECOVERY LIST, m
  ake sure the statement '#PRAGMA AUTORECOVER'
  (0) **          is included and recompile the MOF/MFL with the following command
  :
  (0) **          i.e. 'MOFCOMP.EXE <FileName.MOF>'
  (0) **
  (0) ** => MOF file(s) marked with (DELETE) contains class and instance DELETE st
  atements.
  (0) **    Usually, MOF with DELETE statements are used to UNinstall components a
  nd they should NOT be listed in the AUTORECOVERY LIST
  (0) **    and therefore they should NOT specify the '#PRAGMA AUTORECOVER' statem
  ent.
  (0) **    Note: It happens that some MOF files do contain DELETE statements for
  installation purposes to delete
  (0) **          existing information before it is recreated.
  (0) **
  (0) **    Note: It is also possible that the application implemented its own rec
  overy mechanism.
  (0) **          In that case, no action is required. You must verify with the ap
  plication vendor
  (0) **          if the application has this capability (i.e. Microsoft SMS)
  (0) **
  (0) ** -------------------------------------------------------------------------
  ---------------------------------------------------------
  (0) **
  (0) ** -------------------------------------------------------------------------
  ---------------------------------------------------------
  (0) ** ------------------------------------------------------ WMI REPORT: END --
  ---------------------------------------------------------
  (0) ** -------------------------------------------------------------------------
  ---------------------------------------------------------
  (0) **
  (0) ** ERROR: WMIDiag detected issues that could prevent WMI to work properly!.
   Check 'C:\Users\Samantha\desktop\wmidata\WMIDIAG-V2.1_WIN7_.CLI.RTM.32_SAMANTHA
  -PC_2012.12.28_17.46.14.LOG' for details.
  (0) **
  (0) ** WMIDiag executed in 9 minutes.
  (0) ** WMIDiag v2.1 ended on December-28-12 at 17:55 (W:54 E:80 S:1).
  (0) ** TXT file "C:\Users\Samantha\desktop\wmidata\WMIDIAG-V2.1_WIN7_.CLI.RTM.32
  _SAMANTHA-PC_2012.12.28_17.46.14-REPORT.TXT" closed.
  (0) ** CSV file "C:\Users\Samantha\desktop\wmidata\WMIDIAG-V2.1_WIN7_.CLI.RTM.32
  _SAMANTHA-PC_2012.12.28_17.46.14-STATISTICS.CSV" closed.
  (0) ** LOG file "C:\Users\Samantha\desktop\wmidata\WMIDIAG-V2.1_WIN7_.CLI.RTM.32
  _SAMANTHA-PC_2012.12.28_17.46.14.LOG" closed.
  
  C:\Users\Samantha>

  Friday, December 28, 2012 11:12 PM
• 

  

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  Interesting result!

  This may rebuild the required MOF files,

  Open an Elevated Command Prompt window, and run the following commands

  @echo off
  sc config winmgmt start= disabled
  net stop winmgmt /y
  %systemdrive%
  cd %windir%\system32\wbem
  for /f %%s in ('dir /b *.dll') do regsvr32 /s %
  wmiprvse /regserver
  winmgmt /regserver
  sc config winmgmt start= auto
  net start winmgmt
  for /f %s in ('dir /s /b *.mof *.mfl') do mofcomp %s

  Then reboot, wait 10 minutes, and run the following command in an Elevated Command Prompt

  winmgmt /verifyrepository

   

   post the results, together with a new MGADiag report

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, December 29, 2012 1:28 AM

  Moderator
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  Hi, I can't get through winmgmt /regserver

  Microsoft Windows [Version 6.1.7600]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>@echo off
  sc config winmgmt start= disabled
  [SC] ChangeServiceConfig SUCCESS
  net stop winmgmt /y
  The following services are dependent on the Windows Management Instrumentation s
  ervice.
  Stopping the Windows Management Instrumentation service will also stop these ser
  vices.
  
     Security Center
     IP Helper
     hpqwmiex
  
  The Security Center service is stopping.
  The Security Center service was stopped successfully.
  
  The IP Helper service is stopping.
  The IP Helper service was stopped successfully.
  
  The hpqwmiex service is stopping.
  The hpqwmiex service was stopped successfully.
  
  The Windows Management Instrumentation service is stopping.
  The Windows Management Instrumentation service was stopped successfully.
  
  %systemdrive%
  cd %windir%\system32\wbem
  for /f %%s in ('dir /b *.dll') do regsvr32 /s %
  %%s was unexpected at this time.
  for /f %s in ('dir /b *.dll') do regsvr32 /s %
  wmiprvse /regserver
  winmgmt /regserver
  Invalid parameter
  
  Windows Management Instrumentation
  
  Usage:  winmgmt [/backup <filename>] [/restore <filename> <flag>]
                  [/resyncperf] [/standalonehost [<level>]] [/sharedhost]
                  [/verifyrepository [<path>]] [/salvagerepository]
                  [/resetrepository]
  
  /backup <filename>
          Causes WMI to back up the repository to the specified file name. The
          filename argument should contain the full path to the file location.
          This process requires a write lock on the repository so that write
          operations to the repository are suspended until the backup process is
          completed.
  
  /restore <filename> <flag>
          Manually restores the WMI repository from the specified backup file.
          The filename argument should contain the full path to the backup file
          location. To perform the restore operation, WMI saves the existing
          repository to write back if the operation fails. Then the repository is
          restored from the backup file that is specified in the filename
          argument. If exclusive access to the repository cannot be achieved,
          existing clients are disconnected from WMI. The flag argument must be a
          1 (force - disconnect users and restore) or 0 (default - restore if no
          users connected) and specifies the restore mode.
  
  /resyncperf
          Registers the system performance libraries with WMI.
  
  /standalonehost [<level>]
          Moves the Winmgmt service to a standalone Svchost process that has a
          fixed DCOM endpoint. The default endpoint is "ncacn_ip_tcp.0.24158".
          However, the endpoint may be changed by running Dcomcnfg.exe. The level
          argument is the authentication level for the Svchost process. If level
          is not specified, the default is 4 (RPC_C_AUTHN_LEVEL_PKT).
  
  /sharedhost
          Moves the Winmgmt service into the shared Svchost process.
  
  /verifyrepository [<path>]
          Performs a consistency check on the WMI repository. When you add the
          /verifyrepository switch without the <path> argument, then the live
          repository currently used by WMI is verified. When you specify the path
          argument, you can verify any saved copy of the repository. In this
          case, the path argument should contain the full path to the saved
          repository copy. The saved repository should be a copy of the entire
          repository folder.
  
  /salvagerepository
          Performs a consistency check on the WMI repository, and if an
          inconsistency is detected, rebuilds the repository.  The content of the
          inconsistent repository is merged into the rebuilt repository, if it
          can be read. The salvage operation always works with the repository
          that the WMI service is currently using. MOF files that contain the
          #pragma autorecover preprocessor statement are restored to the
          repository.
  
  /resetrepository
          The repository is reset to the initial state when the operating system
          is first installed. MOF files that contain the #pragma autorecover
          preprocessor statement are restored to the repository.
  

  Saturday, December 29, 2012 1:51 AM
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  That command set worked perfectly when I tested it - but produced an error set on your machine.

  This may be because your machine is still at RTM  (no Service Pack installed)

  I wonder if installing the Service Pack would fix your problem?

  Please download the full installer from here - http://www.microsoft.com/en-us/download/details.aspx?id=5842 - you'll want the windows6.1-KB976932-X86.exe version.

  If you're still running with Norton, UNINSTALL your Anti-Virus, run its cleanup tool and reboot, then install the download.

  If you're running with MSE, just run the installer.

  See what happens. :)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, December 29, 2012 9:27 AM

  Moderator
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  I searched web and there is no parameter /regserver for winmgmt. Is there any parameter that I should use instead?
  

  Saturday, December 29, 2012 2:51 PM
• 

  

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  I tried the winmgmt /regserver on my desktop with all the updates. It still showed the same error - invalid parameter. Thanks

  Saturday, December 29, 2012 3:01 PM
• 

  

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  Please attempt the Service Pack installation.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by jyanc Sunday, December 30, 2012 12:18 AM

  Saturday, December 29, 2012 4:42 PM

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  the problem command is NET STOP WINMGMT - not winmgmt /regserver

  In my machine that stops the service (after a delay)

  in yours, it produces an error message.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, December 29, 2012 4:47 PM

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  Thank you.  Not sure which step solved the problem.  After I rebooted the laptop and re-activate Windows 7 again, everything is back to normal. Thanks a lot.

  • Marked as answer by jyanc Sunday, December 30, 2012 12:17 AM
  • Unmarked as answer by jyanc Sunday, December 30, 2012 12:17 AM

  Sunday, December 30, 2012 12:17 AM
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  PLease post a new MGADiag report so we can confirm it!

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, December 30, 2012 9:25 AM

  Moderator