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Dynamics CRM 2011 vs CRM module in Dynamics AX 2009 RRS feed

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    Hello, everyone.

    I often get questioned about how the Dynamics CRM 2011 is different from CRM module in Dynamics AX 2009.

    Does anyone have any information or insights to share?

    Thank you in advance.

    Best regards

    希意禧（上海）系统有限公司 CRM销售顾问 guochuangang@cec-ltd.cn 我们为在中日企提供专业的ERP和CRM解决方案，有兴趣请电邮查询。 シーイーシー（上海） CRM営業コンサルタント guochuangang@cec-ltd.cn弊社は在中日系企業に専門的なERPやCRMソリューションをご提供します。お気軽にメールください。 http://blog.vsharing.com/guo_crm/
    Tuesday, July 26, 2011 6:57 AM

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    Hi,

    Please find the article (http://msdyncrm.blogspot.com/2011/02/microsoft-dynamics-crm-vs-microsoft.html) contents below:

    Microsoft Dynamics CRM vs Microsoft Dynamics AX (CRM)

    Both products are market leaders and AX does an excellent job at managing Customer relationships. But Microsoft Dynamics CRM provides the following benefits over AX CRM:

    • Dynamics CRM has a more intuitive user interface within MS Outlook
    • Dynamics CRM has much tighter integration with MS Outlook for synchronisation of Appointments, Emails, Contacts and Tasks
    • Dynamics CRM takes advantage of native Outlook capabilities, such as Conditional Formatting, Grouping and the Outlook Reading Pane
    • Dynamics CRM is also available in a browser or any mobile device (iPhone, iPad, BlackBerry, Windows Mobile, Android)
    • Dynamics CRM is available offline using Outlook
    • Dynamics CRM has integrated Dashboard capabilities with drill downs
    • Dynamics CRM has integrated Document management capabilities with SharePoint
    • Dynamics CRM includes a powerful but intuitive XRM framework with point-and-click customisation tools
    • Dynamics CRM includes powerful email marketing and campaign management
    • Dynamics CRM includes accelerators for Customer and Partner Portals
    • Dynamics CRM is available as cloud based subscription (£22.75 per user, per month)
    • Dynamics CRM includes a Customer Service (Query / Complaint management) module and knowledge base
    • Dynamics CRM includes accelerators for Social Networking integration (Facebook, Twitter)
    • Dynamics CRM is easier to integrate with 3rd party applications
    • Dynamics CRM benefits from a larger community of ISVs for additional capabilities and CRM modules
    • Dynamics CRM is more suitable for a wider range of verticals
    • Dynamics CRM is more suitable for small and mid-market customers
    • Dynamics CRM software licenses are approximately 3 times cheaper than AX
    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    • Proposed as answer by Jehanzeb.Javeed Wednesday, July 27, 2011 6:05 AM
    • Marked as answer by Leo_GUO Wednesday, July 27, 2011 6:09 AM
    • Unmarked as answer by Leo_GUO Wednesday, July 27, 2011 6:09 AM
    • Marked as answer by Leo_GUO Wednesday, July 27, 2011 6:09 AM
    Wednesday, July 27, 2011 6:05 AM

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    Microsoft is committed to Dynamics CRM as their main CRM platform.  They plans to retire the courseware on this also so I am thinking this solution won't be supported for long.

    http://www.microsoft.com/learning/en/us/course.aspx?ID=50193A&locale=en-us 

    Jamie Miley
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    Tuesday, July 26, 2011 4:12 PM
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    Hi,

    You may also reffer to the following blog post for AX CRM Versus Dynamics CRM Comparison details: http://msdyncrm.blogspot.com/2011/02/microsoft-dynamics-crm-vs-microsoft.html

    Conclusively it depends if the customer is looking for a Customer Service Solution, Call Center Integrated Solution (Dynamics CRM is integratable with most of IP Phones/IVR i.e. Avaya, Genesis etc) with Sales and Marketing module then would preffer Microsoft Dynamics CRM else Microsof Dynamics AX CRM. It also depend upon the number of CRM required users, if more then 10 then would preffer Dynamics CRM because AX user per license is almost three times higher then Dynamics CRM but AX Users are concurent users and CRM users are named.

    Also would preffer Dynamics CRM (regardless whether Dynamics AX MorhpX customization is easier) if there is lot of developments and integrations are required with other system and also with Dynamics AX Advance Management customer will recieve the CRM server license free of cost.

     

     

    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    Tuesday, July 26, 2011 4:28 PM
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    Hi, Javeed. THank you for your reply, but I cannot open the article you have posted.

    Can you please give me a title?

     

    Jamie, also thank you for your response.

    But I am not asking about the courseware, but the functionality itself.

     

    Best regards

    希意禧（上海）系统有限公司 CRM销售顾问 guochuangang@cec-ltd.cn 我们为在中日企提供专业的ERP和CRM解决方案，有兴趣请电邮查询。 シーイーシー（上海） CRM営業コンサルタント guochuangang@cec-ltd.cn弊社は在中日系企業に専門的なERPやCRMソリューションをご提供します。お気軽にメールください。 http://blog.vsharing.com/guo_crm/
    Wednesday, July 27, 2011 1:14 AM
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    Hi,

    Please find the article (http://msdyncrm.blogspot.com/2011/02/microsoft-dynamics-crm-vs-microsoft.html) contents below:

    Microsoft Dynamics CRM vs Microsoft Dynamics AX (CRM)

    Both products are market leaders and AX does an excellent job at managing Customer relationships. But Microsoft Dynamics CRM provides the following benefits over AX CRM:

    • Dynamics CRM has a more intuitive user interface within MS Outlook
    • Dynamics CRM has much tighter integration with MS Outlook for synchronisation of Appointments, Emails, Contacts and Tasks
    • Dynamics CRM takes advantage of native Outlook capabilities, such as Conditional Formatting, Grouping and the Outlook Reading Pane
    • Dynamics CRM is also available in a browser or any mobile device (iPhone, iPad, BlackBerry, Windows Mobile, Android)
    • Dynamics CRM is available offline using Outlook
    • Dynamics CRM has integrated Dashboard capabilities with drill downs
    • Dynamics CRM has integrated Document management capabilities with SharePoint
    • Dynamics CRM includes a powerful but intuitive XRM framework with point-and-click customisation tools
    • Dynamics CRM includes powerful email marketing and campaign management
    • Dynamics CRM includes accelerators for Customer and Partner Portals
    • Dynamics CRM is available as cloud based subscription (£22.75 per user, per month)
    • Dynamics CRM includes a Customer Service (Query / Complaint management) module and knowledge base
    • Dynamics CRM includes accelerators for Social Networking integration (Facebook, Twitter)
    • Dynamics CRM is easier to integrate with 3rd party applications
    • Dynamics CRM benefits from a larger community of ISVs for additional capabilities and CRM modules
    • Dynamics CRM is more suitable for a wider range of verticals
    • Dynamics CRM is more suitable for small and mid-market customers
    • Dynamics CRM software licenses are approximately 3 times cheaper than AX
    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    • Proposed as answer by Jehanzeb.Javeed Wednesday, July 27, 2011 6:05 AM
    • Marked as answer by Leo_GUO Wednesday, July 27, 2011 6:09 AM
    • Unmarked as answer by Leo_GUO Wednesday, July 27, 2011 6:09 AM
    • Marked as answer by Leo_GUO Wednesday, July 27, 2011 6:09 AM
    Wednesday, July 27, 2011 6:05 AM
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    Thank you, Javeed.
    希意禧（上海）系统有限公司 CRM销售顾问 guochuangang@cec-ltd.cn 我们为在中日企提供专业的ERP和CRM解决方案，有兴趣请电邮查询。 シーイーシー（上海） CRM営業コンサルタント guochuangang@cec-ltd.cn弊社は在中日系企業に専門的なERPやCRMソリューションをご提供します。お気軽にメールください。 http://blog.vsharing.com/guo_crm/
    Wednesday, July 27, 2011 6:10 AM