how to send email on update of draft email using system workflow RRS feed

  • Question

  • Hi Crm folks,

    I have a query. I want to send an email using workflow. An draft email activity is already created on creation of case. so requirement is "once this draft email activity is modified then it automatically send the email". 

    I have done below thing on workflow. 

    Updated draft email status to anyone of the sent/sending/pending send/completed.

    Status is updated in email record but mail does not goes.

    Whereas FYI , all the emails are going from crm from manually or from workflow but for above updated the status of email, it does not go.

    Request you to please update me. How can I send already created draft email using system workflow in ms crm 2013. 

    Thanks & Regards,

    Vivek Gupta

    Vivek gupta

    Friday, March 11, 2016 12:06 PM

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