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Problem with validation. Windows doesnt start. Black screen. WGA report included RRS feed

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     My computer will not work anymore. I start windows and it goes to a black screen and says I might be a victim of counterfeit. I try to validate windows but it says that it will not validate. It recommends doing something in command prompt but windows doesnt start so command prompt doesnt work. In safe mode, the command prompt wont run the net start slsvc program.  I tried to uninstall microsoft word but that also doesnt work. Then i pulled up an article from microsoft.com on how to uninstall microsoft word manually and that doesnt work also. here is my wga diagnosis:
    (it says status genuine). Please help!

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {9D10B4DC-733D-46F2-B640-B8C3FFAAB022}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error: M:20081103190819644-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-1065-80070057_B4D0AA8B-1065-80070057_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]
    File Mismatch: C:\Windows\system32\user32.dll[6.0.6000.16438]
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16643]
    File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6000.16425]
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]
    File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6000.16470]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9D10B4DC-733D-46F2-B640-B8C3FFAAB022}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-1716633379-64691759-1636184133</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L45</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.10       </Version><SMBIOSVersion major="2" minor="4"/><Date>20070623000000.000000+000</Date></BIOS><HWID>88333507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAIAAQAAAAAAAwABAAEAnJ96FOYmRCDqThBjbjqkPfL0hFJgzaxW9Eg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSASU  TOSASU00
      FACP   TOSASU  TOSASU00
      HPET   TOSASU  TOSASU00
      BOOT   TOSASU  TOSASU00
      MCFG   TOSASU  TOSASU00
      SLIC   TOSASU  TOSASU00
      OEMB   TOSASU  TOSASU00
      TCPA   TOSASU  TOSASU00


     

    Tuesday, November 4, 2008 2:14 AM

Answers

  • Hello Andrew,


    In your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report, you will notice that under the "File Scan Data-->" line there are a large number of files that are listed as "Mismatched". All those files are Critical Windows Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or have become corrupted in some way. But in your case the MGADT report is indicating that ALL your Critical Windows Vista System files are Tampered or Corrupted. This is highly unlikely. What is more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hashes (fingerprints) for all the Critical Windows Vista System files. One of the things that Windows Vista uses the System Catalog for is to identify if a file has been tampered or corrupted because if the file had been modified, it's signature hash would not match what is listed in the System Catalog and in which case, Windows Vista would flag itself as Non-Genuine (as it has done, in your case).  

    I highly recommend that you repair Windows Vista using System Restore: 

    1. Reboot Vista into Safe Mode
    2. Go to Control Panel
    3. Click on Classic View located on the left hand side of the Control panel window
    4. Double-click Backup and Restore Center
    5. On the left hand side of the window, click Repair Windows using System Restore
    6. Put a check in the box that says Show restore points older than 5 day

    7. Select Choose Different Restore Point and select the restore point that corresponds to a date before you first experienced the issue.
    8. Click the Next button.
    9. Reboot back into Normal mode
    10. Run the MGADT again and paste the results into Notepad or Word doc and scroll down to the "File Scan Data-->" line.

    11a)     If there are any Mismatched files listed, they you will need to restore to a point further in the                           past.
    11b)     If there are No Mismatched files listed, then your Windows Vista should report as Genuine.

    If the above steps do not resolve your issue, your other options are to either reinstall Vista or contact Windows Vista support below:

    http://support.microsoft.com


    Thank you,


    Stephen Holm, MS
    WGA Forum Mananger


    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, November 6, 2008 3:16 AM
    Thursday, November 6, 2008 3:15 AM

All replies

  • I tried to go into command promot and use "net start slsvc"

    It doesnt work. It says:
    The software licensing service is starting.
    The software Licensing service could not be started.

    A system error has occurred.

    System error 54273 has occurred.

    The system cannot find message text for message number 0xd401 in the mess file for BASE.

    Any help?
    Tuesday, November 4, 2008 3:53 AM
  • I downloaded the service pack number one to get a new "hopefully uncorrupted" verison of net start slsvc.  I used the command prompt and it worked. But I run into the same problem.  Now the mga report doesnt say genuine.

    here is the report.
    I need some help

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {9D10B4DC-733D-46F2-B640-B8C3FFAAB022}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error: M:20081103220628881-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-1065-80070057_B4D0AA8B-1065-80070057_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]
    File Mismatch: C:\Windows\system32\user32.dll[6.0.6000.16438]
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16643]
    File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6000.16425]
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]
    File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6000.16470]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9D10B4DC-733D-46F2-B640-B8C3FFAAB022}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-1716633379-64691759-1636184133</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L45</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.10       </Version><SMBIOSVersion major="2" minor="4"/><Date>20070623000000.000000+000</Date></BIOS><HWID>88333507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x800700EA

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEAnJ96FOYmRCDqThBjbjqkPfL06PuEUmDNrFb0SA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSASU  TOSASU00
      FACP   TOSASU  TOSASU00
      HPET   TOSASU  TOSASU00
      BOOT   TOSASU  TOSASU00
      MCFG   TOSASU  TOSASU00
      SLIC   TOSASU  TOSASU00
      OEMB   TOSASU  TOSASU00
      TCPA   TOSASU  TOSASU00


     

    Tuesday, November 4, 2008 6:14 AM
  • Hello Andrew,


    In your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report, you will notice that under the "File Scan Data-->" line there are a large number of files that are listed as "Mismatched". All those files are Critical Windows Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or have become corrupted in some way. But in your case the MGADT report is indicating that ALL your Critical Windows Vista System files are Tampered or Corrupted. This is highly unlikely. What is more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hashes (fingerprints) for all the Critical Windows Vista System files. One of the things that Windows Vista uses the System Catalog for is to identify if a file has been tampered or corrupted because if the file had been modified, it's signature hash would not match what is listed in the System Catalog and in which case, Windows Vista would flag itself as Non-Genuine (as it has done, in your case).  

    I highly recommend that you repair Windows Vista using System Restore: 

    1. Reboot Vista into Safe Mode
    2. Go to Control Panel
    3. Click on Classic View located on the left hand side of the Control panel window
    4. Double-click Backup and Restore Center
    5. On the left hand side of the window, click Repair Windows using System Restore
    6. Put a check in the box that says Show restore points older than 5 day

    7. Select Choose Different Restore Point and select the restore point that corresponds to a date before you first experienced the issue.
    8. Click the Next button.
    9. Reboot back into Normal mode
    10. Run the MGADT again and paste the results into Notepad or Word doc and scroll down to the "File Scan Data-->" line.

    11a)     If there are any Mismatched files listed, they you will need to restore to a point further in the                           past.
    11b)     If there are No Mismatched files listed, then your Windows Vista should report as Genuine.

    If the above steps do not resolve your issue, your other options are to either reinstall Vista or contact Windows Vista support below:

    http://support.microsoft.com


    Thank you,


    Stephen Holm, MS
    WGA Forum Mananger


    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, November 6, 2008 3:16 AM
    Thursday, November 6, 2008 3:15 AM