Answered by:
Product key not working

Question
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I have got windows 7 and I have Microsoft 2007. I have used my license before on it. Then the computer went wrong and I had to set to original settings. I tried to put the license key in and it isnt working even though it is correct. Below is the diagnostic.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {8D1A0134-C5D4-4964-AD8D-C9765F4D2125}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Graham\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8D1A0134-C5D4-4964-AD8D-C9765F4D2125}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-2665649606-3641217459-888651835</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>K50IJ </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>217 </Version><SMBIOSVersion major="2" minor="5"/><Date>20091204000000.000000+000</Date></BIOS><HWID>1DCA3207018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
Installation ID: 090555960482676213617975666474015904024071397952755530
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9YQTR
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 19/08/2011 21:47:36
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqg6OALi0jOQyIaJlAmegzJFcL9Gyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 120409 APIC1202
FACP 120409 FACP1202
DBGP 120409 DBGP1202
HPET 120409 OEMHPET
BOOT 120409 BOOT1202
MCFG 120409 OEMMCFG
SLIC _ASUS_ Notebook
ECDT 120409 OEMECDT
OEMB 120409 OEMB1202
GSCI 120409 GMCHSCI
SSDT PmRef CpuPm
please help as I am a student and need to use word to print my stuff off.
- Moved by Darin Smith MS Monday, August 22, 2011 7:25 PM Windows 7 issue moved to Windows 7 forum (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
Friday, August 19, 2011 8:52 PM
Answers
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"Graham39" wrote in message news:a103a8f3-4558-41c5-b9d3-dd1a9f6ad48e...
I have got windows 7 and I have Microsoft 2007. I have used my license before on it. Then the computer went wrong and I had to set to original settings. I tried to put the license key in and it isnt working even though it is correct. Below is the diagnostic.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
OGA Data-->
Office Status: 102
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
please help as I am a student and need to use word to print my stuff off.
(MODS – please move to the Win 7 forum)A couple of points.1) there is no such product as ‘Microsoft 2007’ – what I suspect you mean is ‘MS Office 2007’2) You posted to the Windows XP forum3) Your installed version of Office 2007 is a Trial one – limited to the first 25 uses of each program, or 60 days (depending of the exact type of installation)4) The Key on the sticker on your machine is for Windows (not Office) – read the label properly5) To activate the trial of Office and make it a ‘real’ copy you would need to have purchase the Office license separately.6) Office 2007 has not been sold by MS since September last year – any remaining stock is dwindling fast, and is more likely in fact to be a counterfeit, unless you purchase from very reputable stores.7) Your machine was built around Dec 2009 – but appears never to have been validated. which makes me think that you’ve just used the Recovery procedures to get back to the original install.If you did purchase the Office system, you should still have the original pack which came with it, which includes the Key – you will need to use that
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Monday, August 22, 2011 7:25 PM
Friday, August 19, 2011 9:11 PMModerator