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OneCare Virus and Spyware Repair Tool (failing to start at Install/Update) RRS feed

  • General discussion

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    This tool may help resolve a problem described in the overview below.

     

    Before proceeding with this tool, if you encounter the error, "Urgent, Contact Help Center - OneCare virus and spyware protection encountered a problem and cannot start," you should first simply reboot the computer to see if the problem goes away.

     

     

    Windows Live OneCare Virus and Spyware Repair Tool http://www.microsoft.com/downloads/details.aspx?FamilyID=70adca25-950c-4b1b-a5e2-297e80aa67b1&DisplayLang=en

     

    Overview

    After an install or an upgrade of Windows Live OneCare, the antivirus and spyware component may not start properly. Users are shown a red action item entitles: "Urgent, Contact Help Center - OneCare virus and spyware protection encountered a problem and cannot start".
    This tool will attempt to repair the virus and spyware protection component of OneCare on this computer.
     

    Instructions

    1) Click 'Download' and then 'Save' - you MUST save this program to your local computer.
    2) Choose 'Run' after it has been downloaded to start the repair tool. You must be logged in as an administrator
    2) Click continue to begin the process
    3) Accept the terms of use, and click continue
    4) Click Repair to run the tool.
    5) The tool will attempt to reset OneCare virus and spyware settings. OneCare will be restarted and the "Urgent Contact Help Center" action item should be gone. Virus and sypare definition files may be temporarily out of date until new signature files are automatically downloaded and installed for you.

     

    Friday, January 11, 2008 1:19 PM
    Moderator