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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: N/A, hr=0x800700c1
    Windows Product Key Hash: N/A, hr=0x800700c1
    Windows Product ID: 55041-088-6297576-86303
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {3A6A9C70-F4D1-433C-8C2F-8E1D28FD80A6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Opera\Opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcext.dll[Hr = 0x80004005]
    File Mismatch: C:\Windows\system32\slcext.dll[Hr = 0x800b0003]
    File Mismatch: C:\Windows\system32\slui.exe[Hr = 0x800b0003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3A6A9C70-F4D1-433C-8C2F-8E1D28FD80A6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-088-6297576-86303</PID><PIDType>6</PIDType><SID>S-1-5-21-4111306748-2405701177-1297712553</SID><SYSTEM><Manufacturer>-</Manufacturer><Model>N/A </Model></SYSTEM><BIOS><Manufacturer>COMPAL </Manufacturer><Version>1.12</Version><SMBIOSVersion major="2" minor="4"/><Date>20070829000000.000000+000</Date></BIOS><HWID>8DBA3607018400FA</HWID><UserLCID>0816</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Compal</OEMID><OEMTableID>CRESTLNE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65423</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>3F7126CFF665586</Val><Hash>vBtlUSKcRNUxEi7gT9DxT+6Vf+o=</Hash><Pid>89405-707-1260543-63951</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
    Error: 0x800700C1

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000A40
    Event Time Stamp: 2:7:2011 00:44
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: OgAAAAIABAABAAEAAgABAAAAAwABAAEAeqh6p040Slf8kEaDbgv0xD7hUove1t6Ioq3N/j5nFJcqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC INTEL CRESTLNE
    FACP INTEL CRESTLNE
    HPET Compal CRESTLNE
    BOOT PTLTD $SBFTBL$
    MCFG INTEL CRESTLNE
    TCPA Intel CRESTLNE
    TMOR PTLTD
    SLIC Compal CRESTLNE
    APIC INTEL CRESTLNE
    SSDT SataRe SataPri
    SSDT SataRe SataPri
    SSDT SataRe SataPri
    SSDT SataRe SataPri
    SSDT SataRe SataPri



    Tuesday, February 8, 2011 10:59 PM

Answers

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    Hello JoaoOliveira,

      Now that we have the licensing questions out of the way, the other things we see in the Diagnostic Report are Mismatch/Tampered files:

     

    These file have been corrupted, deleted or changed in some way. To resolve this portion of the issue requires that these files be repaired, restored back to a good state or be replace with known-good ones.

    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.


    b. Repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.

     

    c. Replace the files:

    If you have access to a PC running the same version of Windows, go to that computer and copy over the files (listed above) to this computer to replace the bad ones.

    You may also extract the files from a Windows 7 install disk or software. However I do not have a detailed description of how to do this. One of the community Members may be able to provide instructions for this.

     

    If none of these resolves the issue, my only other suggestions would be either to contact Microsoft Assisted Support at one of the below URLs or reinstall Windows.


    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    or you may want to contact MSDN AA support http://msdn.microsoft.com/en-us/academic/bb250610

    Darin MS
    • Marked as answer by Darin Smith MS Thursday, February 10, 2011 10:32 PM
    Thursday, February 10, 2011 10:32 PM

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    "JoaoOliveira" wrote in message news:a11ea408-671b-42de-8d10-397436ae030f...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: N/A, hr=0x800700c1
    Windows Product Key Hash: N/A, hr=0x800700c1
    Windows Product ID: 55041-088-6297576-86303
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Visio Professional 2007 - 100 Genuine

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcext.dll[Hr = 0x80004005]
    File Mismatch: C:\Windows\system32\slcext.dll[Hr = 0x800b0003]
    File Mismatch: C:\Windows\system32\slui.exe[Hr = 0x800b0003]

    Other data-->
    SYSTEM><Manufacturer>-</Manufacturer><Model>N/A </Model></SYSTEM><BIOS><Manufacturer>COMPAL </Manufacturer><Version>1.12</Version><SMBIOSVersion major="2" minor="4"/><Date>20070829000000.000000+000</Date></BIOS><

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
    Error: 0x800700C1

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000A40
    Event Time Stamp: 2:7:2011 00:44
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    SLIC Compal CRESTLNE



    Another MAK license problem?
    You have some rather strange results in your report, which suggest either a counterfeit install, or a severe malware infection.
     
    1) Your installations of Office and Visio are non-genuine
    2)You have a MAK Volume License Key for Windows 7 Professional
    3) the SLUI error code implies a possible malware infection, or a corrupted file (It's the first time I've seen this particular error code here)
     
    If you bought this Windows 7, then you have been scammed.
    If it's a company installation, then you need to seek the advice of your System Administrator.
     
    For which version of Windows is your computer licensed, according to the OCA sticker on the case?

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, February 9, 2011 10:04 PM
    Wednesday, February 9, 2011 12:41 AM
    Moderator
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    Is licensed for Windows 7 Professional.

    Do you know how can i resolve this problem?

    Thursday, February 10, 2011 1:20 AM
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    If you bought this Windows 7, then you have been scammed.
    If it's a company installation, then you need to seek the advice of your System Administrator.

    Hello JoaoOliveira,

      Could you respond to the above section of Noel's post and you tell us more about the source of this software?

     

    Thank you,

    Darin MS
    Thursday, February 10, 2011 1:38 AM
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    I download this software from MSDN Academic Alliance Software Center.
    Thursday, February 10, 2011 6:43 PM
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    Hello JoaoOliveira,

      Now that we have the licensing questions out of the way, the other things we see in the Diagnostic Report are Mismatch/Tampered files:

     

    These file have been corrupted, deleted or changed in some way. To resolve this portion of the issue requires that these files be repaired, restored back to a good state or be replace with known-good ones.

    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.


    b. Repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.

     

    c. Replace the files:

    If you have access to a PC running the same version of Windows, go to that computer and copy over the files (listed above) to this computer to replace the bad ones.

    You may also extract the files from a Windows 7 install disk or software. However I do not have a detailed description of how to do this. One of the community Members may be able to provide instructions for this.

     

    If none of these resolves the issue, my only other suggestions would be either to contact Microsoft Assisted Support at one of the below URLs or reinstall Windows.


    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    or you may want to contact MSDN AA support http://msdn.microsoft.com/en-us/academic/bb250610

    Darin MS
    • Marked as answer by Darin Smith MS Thursday, February 10, 2011 10:32 PM
    Thursday, February 10, 2011 10:32 PM
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    Thanks Darin for your answer.

    I have a question: How can i modify files in folder system32?

    Saturday, February 12, 2011 12:43 AM
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    System files can be replaced using  sfc /scannow but cannot be modified.
    Carey Frisch
    Saturday, February 12, 2011 3:20 AM
    Moderator