Can not get started RRS feed

  • Question

  • I have been trying for an hour and half to get started on the Access Certification that is in my elearniing, There has been vouchers paid by Will County for our access to this account.
    Monday, December 21, 2009 4:28 PM

All replies

  • Dear Diane:

    Can you please send your issue details at learnmgr@microsoft.com with the following detail’s?

    -First Name

    -Last Name

    -Live ID you used to login to E-Learning

    -16 Digit Hex PUID

    16 Digit Hex PUID –

      • Go to the following site:  https://account.live.com/SummaryPage.aspx
      • Sign-in to Windows Live.
      • Click on Account Summary (in the left nav)
      • Click on Registered Information (Above Password Reset Information)
      • This will open up to your profile data. 
      • Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digit HexPUID]
      • Copy that 16 digit number paste it into this email.


    -Course Name and Number you are referring to.

    -URL where error/issue encountered.

    -Screenshot of the error if you can get.

    -Detailed description of the problem.

    -Phone number we can reach you at.

    -Country you are located in.


    Thanks, Prakash Waghwani Microsoft E-Learning Support Team
    Monday, December 21, 2009 6:55 PM