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    In an effort to resolve the inability to restore backups on one of my computers (the others are working fine), I would like to uninstall and re-install the WHS connector on the troublesome system. Unfortunately, the connector does not appear in the add/remove list and there is no uninstall key for the connector in the registry. I tried to re-install the connector over the existing installation and that (as I thought might happen) aborts and cannot be completed. Does anyone have the instructions for manually uninstalling the WHS connector from a client PC (i.e., what folders and keys need to be removed)?

    Thanks in advance for any assistance.

    Thursday, June 7, 2012 6:05 PM

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    James,

    I want to report that my problem with the WHS 2011 connector client has been resolved and publish the solution in case anyone else is experiencing the same issues.

    As originally reported, the connector client on one of my WHS 2011 client computers somehow became corrupted and I was unable to either uninstall the connector or successfully reinstall the connector to repair it. In my many forum searches, I eventually came across the following MS TechNet article entitled "SBS 2011: Troubleshooting Client Deployment", which also covers deployment issues relating to WHS 2011 (http://social.technet.microsoft.com/wiki/contents/articles/3941.sbs-2011-troubleshooting-client-deployment-en-us.aspx). This article explains the process for determining the error being generated when connector installation or execution fails and provides detailed troubleshooting for each of the common errors.

    It turns out that my attempts to repair or re-install the connector client was due to the very common "Windows Media Center conflict" which kept throwing Error Code 1722 and causing the installation process to abend. As described in the article, the fix is a very simple registry edit to delete the conflicting registry entry. After editing the registry, the connector installation executed to completion and I am now back in operation with an operational connector to my WHS 2011 server. The existence of this very helpful article should be broadly announced.

    Thanks for your assistance in attempting to help with this problem.

    • Marked as answer by JPGW2QQ Tuesday, August 28, 2012 1:56 AM
    Tuesday, August 28, 2012 1:55 AM

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    Hi,

    I think you could uninstall the WHS 2011 connector in the Control Panel just like the figure below:

     

    And there is a link for your reference:

    Title: How do I uninstall the Connector software?
    URL: http://technet.microsoft.com/en-us/library/uninstall-connector-2

    Regards,
    James

    James Xiong

    TechNet Community Support

    Friday, June 8, 2012 6:41 AM
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    James, thanks for the attempted assistance, but as I specifically stated in my question "connector does not appear in the add/remove program list". Therefore, it cannot be removed in the usual manner. It will have to be removed manually by deleting its folder and any related keys, for which I will need a list. Can you provide the instructions for manual removal?

    Friday, June 8, 2012 3:49 PM
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    In similar cases, http://support.microsoft.com/fixit/ could help me. Search for "uninstall" and run through the steps. I did not have to use it with the Connector so far, so I can't vouch that it will work there.
    Saturday, June 9, 2012 8:13 AM
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    Thanks, Tinue. I found the install/uninstall fixit. Downloaded and ran it. No change. I cannot completely uninstall the existing connector software and trying to reinstall it over the existing installation fails. What I need is a list of the software locations and registry keys that need to be deleted for a manual uninstall.
    Saturday, June 9, 2012 4:55 PM
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    Hi,

    At first, please make sure that your WHS 2011 and WHS client are both up-to-date.

    Then you could run he Windows Home Server Toolkit v1.1 to verify whether you have received any errors or not:

    Windows Home Server Toolkit v1.1 (32-bit)

    Windows Home Server Toolkit v1.1 (64-bit)

    Any findings, please feel free to post back.

    At the same time, you could look into the connetor logging file in the path below:

    C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Server\Logs

    And let me know your findings in the ComputerConnector.txt file.

    Regards,

    James

    James Xiong

    TechNet Community Support

    • Proposed as answer by James Xiong Tuesday, June 19, 2012 1:14 AM
    • Unproposed as answer by JPGW2QQ Saturday, June 23, 2012 2:20 PM
    Tuesday, June 12, 2012 2:58 AM
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    I am out of the country and will test your suggestions when I return. I have unmarked your post as a proposed answer, because I am still looking for a manual uninstall of the WHS 2011 connector client. I firmly believe that all of the problems I am having with the connector on the one client computer would go away if I could uninstall the present connector client and do a clean re-install.
    Saturday, June 23, 2012 2:26 PM
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    James,

    I want to report that my problem with the WHS 2011 connector client has been resolved and publish the solution in case anyone else is experiencing the same issues.

    As originally reported, the connector client on one of my WHS 2011 client computers somehow became corrupted and I was unable to either uninstall the connector or successfully reinstall the connector to repair it. In my many forum searches, I eventually came across the following MS TechNet article entitled "SBS 2011: Troubleshooting Client Deployment", which also covers deployment issues relating to WHS 2011 (http://social.technet.microsoft.com/wiki/contents/articles/3941.sbs-2011-troubleshooting-client-deployment-en-us.aspx). This article explains the process for determining the error being generated when connector installation or execution fails and provides detailed troubleshooting for each of the common errors.

    It turns out that my attempts to repair or re-install the connector client was due to the very common "Windows Media Center conflict" which kept throwing Error Code 1722 and causing the installation process to abend. As described in the article, the fix is a very simple registry edit to delete the conflicting registry entry. After editing the registry, the connector installation executed to completion and I am now back in operation with an operational connector to my WHS 2011 server. The existence of this very helpful article should be broadly announced.

    Thanks for your assistance in attempting to help with this problem.

    • Marked as answer by JPGW2QQ Tuesday, August 28, 2012 1:56 AM
    Tuesday, August 28, 2012 1:55 AM