Dear Customer,
Thank you for your interest in Fix it Center(Beta). To futher find the root cause, I need some your information. Could you please tell me some information as following?
1. Which version of your OS(32/64)?
2. Which Troubleshooter or XXXX_MATS_Run.exe you run? Could you please posted your download Fix it Program URL?
3. Did you got any details error message?
4. If you reboot your machine this issue still remain?
Looking forward to your reply.
Please Mark as Answered
If this is helpful Or Un-Mark as Answered if it is not helpful.
Best Regards,
Alex