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Windows 7 7600 not genuine message RRS feed

  • Question

  • I finally got around to installing Windows 7 from an upgrade disk I bought a year ago on the student discount promotion they had at the release of Win7.  The installation went fine and I activated and performed the genuine Windows validation so I could install Microsoft Security Essentials as my virus scanner.  A few days later, I noticed the "Windows is not genuine" message in the bottom-right corner of my screen.  A Google search led me here.

     

    Here is my diagnostics from MGADiag.exe.  This was after visiting the genuine advantage validation site again so the error message would go away.  I can wait for it to come back if I need to post diagnostics data from when the message is visible, if that makes any difference.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-8PRWK-YGC6Y-H2GJ2
    Windows Product Key Hash: Gp0L/ok4STpHzUQXnfEVtBZsVAU=
    Windows Product ID: 00371-152-9756573-85145
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {797F7F99-C4A3-4243-87C2-927CC0D8D4B5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{797F7F99-C4A3-4243-87C2-927CC0D8D4B5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-H2GJ2</PKey><PID>00371-152-9756573-85145</PID><PIDType>5</PIDType><SID>S-1-5-21-1063766771-275638651-3042624593</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>122-CK-NF68</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20080122000000.000000+000</Date></BIOS><HWID>DDBB3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-152-975657-01-1033-7600.0000-0142011
    Installation ID: 008851858855957775687916401235140815151512895623268162
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: H2GJ2
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 24 Jan 2011 1:14:44 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:24:2011 13:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAEAAwACAAAAAgABAAEA6GFC9YSckgBMH0ZXkOfmjeBB2q7WrT31Kjgs6CqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        NVDAACPI
      FACP            Nvidia        NVDAACPI
      HPET            Nvidia        NVDAACPI
      MCFG            Nvidia        NVDAACPI
      WDRT            Nvidia        NVDAACPI


    Monday, January 24, 2011 6:27 PM

Answers

  • Hello Syntax42,

     

      I have check the Key being used in your Windows and it is Valid and Genuine and I can find no problem with your current Diagnostic Report.

     

      So, at this point, I think we should wait until you get the error again and then have you run another report while the error is being displayed. Hopefully that will provide us with more information to work with.

     

    I will keep this thread marked as unanswered for around 4 days.  If you get the error again, during that period, run the report and post it here. Otherwise, just create a new thread and post the new report there.


    Darin MS
    Monday, January 24, 2011 6:37 PM