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Change Case(incident) status reason when Accepted in a Queue RRS feed

  • Question

  • Anyone have an idea for this?
    I have a WF setup that only triggers when assigned but will not trigger when "Accepted"
    Withers
    Wednesday, July 29, 2009 8:46 PM

Answers

  • Triggering off the change of a field (in this case the owner)? Haven't tried it but easy enough to test.

    Leon Tribe
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    Want to hear me talk about all things CRM? Check out my blog http://leontribe.blogspot.com/ or hear me tweet @leontribe
    Wednesday, July 29, 2009 10:14 PM