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Backup fails with event ID 770 and 773 RRS feed

  • Question

  • I have an operational WHS system with 6 PC's happily backing up. For the last couple of weeks my Sony Vaio has not been backing up, failing with a message about the WHS Connector Software. Examining the system log shows two events, 770 and 773. I have cut and paste the XML of both these at the end of this in case it helps. The only thing different from the Vaio and the other PCs is that the Vaio is Vista 32, the others are XP. The XP PCs are backing up without problems. Note the backups used to work and the Vaio has always been Vista 32 (Vista Ultimate, SP2).

    I have performed a chkdsk on the drive being backed up on the Vaio and it is clean as far as I can tell. I have downloaded, installed and used the WHS Toolkit to check the installation out and it reports no probems.

    I then uninstalled the connector software, deleted the backups for the Vaio from the WHS, restarted both machines, reinstalled the connector software and re-registered the Vaio for backups. Requested a manual backup, failed as before. (both auto and manual backup fails).

    Hopes this rings a bell with someone.

    =======================
    XML version of error events
    =======================
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="HomeServer" />
      <EventID Qualifiers="53247">770</EventID>
      <Level>2</Level>
      <Task>3</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2010-01-16T12:21:20.000Z" />
      <EventRecordID>44327</EventRecordID>
      <Channel>Application</Channel>
      <Computer>Merry</Computer>
      <Security />
      </System>
    - <EventData>
      <Data>7</Data>
      <Data>DEERSLEAPSERVER</Data>
      <Data>System.Runtime.InteropServices.COMException (0x80070001): Incorrect function.

    (Exception from HRESULT: 0x80070001) at

    System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr

    errorInfo) at Microsoft.HomeServer.Common.Client.Win32.ThrowLastError() at

    Microsoft.HomeServer.Backup.NTFS.VolumeBuffer.EndRead() at

    Microsoft.HomeServer.Backup.NTFS.Volume.ReadCluster(Int64 cluster) at

    Microsoft.HomeServer.Backup.NTFS.Volume..ctor(VolumeInfo volumeInfo, String name, Boolean

    writable, Int32 bytesPerCluster) at Microsoft.HomeServer.Backup.NTFS.Volume..ctor

    (VolumeInfo volumeInfo, String name) at

    Microsoft.HomeServer.Backup.BackupOp.BackupOperation.RunWithoutCatch() at

    Microsoft.HomeServer.Backup.BackupOp.BackupOperation.Run() at

    Microsoft.HomeServer.Backup.BackupOp.BackupSetOperation.RunWithoutCatch() at

    Microsoft.HomeServer.Backup.BackupOp.BackupSetOperation.Run()</Data>
      </EventData>
      </Event>

    ----------------------------------------

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="HomeServer" />
      <EventID Qualifiers="53247">773</EventID>
      <Level>2</Level>
      <Task>3</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2010-01-16T12:21:20.000Z" />
      <EventRecordID>44326</EventRecordID>
      <Channel>Application</Channel>
      <Computer>Merry</Computer>
      <Security />
      </System>
    - <EventData>
      <Data>7</Data>
      <Data>C:</Data>
      <Data>DEERSLEAPSERVER</Data>
      <Data>System.Runtime.InteropServices.COMException (0x80070001): Incorrect function.

    (Exception from HRESULT: 0x80070001) at

    System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr

    errorInfo) at Microsoft.HomeServer.Common.Client.Win32.ThrowLastError() at

    Microsoft.HomeServer.Backup.NTFS.VolumeBuffer.EndRead() at

    Microsoft.HomeServer.Backup.NTFS.Volume.ReadCluster(Int64 cluster) at

    Microsoft.HomeServer.Backup.NTFS.Volume..ctor(VolumeInfo volumeInfo, String name, Boolean

    writable, Int32 bytesPerCluster) at Microsoft.HomeServer.Backup.NTFS.Volume..ctor

    (VolumeInfo volumeInfo, String name) at

    Microsoft.HomeServer.Backup.BackupOp.BackupOperation.RunWithoutCatch() at

    Microsoft.HomeServer.Backup.BackupOp.BackupOperation.Run()</Data>
      </EventData>
      </Event>

    Saturday, January 16, 2010 5:22 PM

Answers

  • I have an operational WHS system with 6 PC's happily backing up. For the last couple of weeks my Sony Vaio has not been backing up, failing with a message about the WHS Connector Software. Examining the system log shows two events, 770 and 773. I have cut and paste the XML of both these at the end of this in case it helps. The only thing different from the Vaio and the other PCs is that the Vaio is Vista 32, the others are XP. The XP PCs are backing up without problems. Note the backups used to work and the Vaio has always been Vista 32 (Vista Ultimate, SP2).

    I have performed a chkdsk on the drive being backed up on the Vaio and it is clean as far as I can tell. I have downloaded, installed and used the WHS Toolkit to check the installation out and it reports no probems.

    I then uninstalled the connector software, deleted the backups for the Vaio from the WHS, restarted both machines, reinstalled the connector software and re-registered the Vaio for backups. Requested a manual backup, failed as before. (both auto and manual backup fails).

    Hopes this rings a bell with someone.

    =======================
    XML version of error events
    =======================
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="HomeServer" />
      <EventID Qualifiers="53247">770</EventID>
      <Level>2</Level>
      <Task>3</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2010-01-16T12:21:20.000Z" />
      <EventRecordID>44327</EventRecordID>
      <Channel>Application</Channel>
      <Computer>Merry</Computer>
      <Security />
      </System>
    - <EventData>
      <Data>7</Data>
      <Data>DEERSLEAPSERVER</Data>
      <Data>System.Runtime.InteropServices.COMException (0x80070001): Incorrect function.

    (Exception from HRESULT: 0x80070001) at

    System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr

    errorInfo) at Microsoft.HomeServer.Common.Client.Win32.ThrowLastError() at

    Microsoft.HomeServer.Backup.NTFS.VolumeBuffer.EndRead() at

    Microsoft.HomeServer.Backup.NTFS.Volume.ReadCluster(Int64 cluster) at

    Microsoft.HomeServer.Backup.NTFS.Volume..ctor(VolumeInfo volumeInfo, String name, Boolean

    writable, Int32 bytesPerCluster) at Microsoft.HomeServer.Backup.NTFS.Volume..ctor

    (VolumeInfo volumeInfo, String name) at

    Microsoft.HomeServer.Backup.BackupOp.BackupOperation.RunWithoutCatch() at

    Microsoft.HomeServer.Backup.BackupOp.BackupOperation.Run() at

    Microsoft.HomeServer.Backup.BackupOp.BackupSetOperation.RunWithoutCatch() at

    Microsoft.HomeServer.Backup.BackupOp.BackupSetOperation.Run()</Data>
      </EventData>
      </Event>

    ----------------------------------------

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="HomeServer" />
      <EventID Qualifiers="53247">773</EventID>
      <Level>2</Level>
      <Task>3</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2010-01-16T12:21:20.000Z" />
      <EventRecordID>44326</EventRecordID>
      <Channel>Application</Channel>
      <Computer>Merry</Computer>
      <Security />
      </System>
    - <EventData>
      <Data>7</Data>
      <Data>C:</Data>
      <Data>DEERSLEAPSERVER</Data>
      <Data>System.Runtime.InteropServices.COMException (0x80070001): Incorrect function.

    (Exception from HRESULT: 0x80070001) at

    System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr

    errorInfo) at Microsoft.HomeServer.Common.Client.Win32.ThrowLastError() at

    Microsoft.HomeServer.Backup.NTFS.VolumeBuffer.EndRead() at

    Microsoft.HomeServer.Backup.NTFS.Volume.ReadCluster(Int64 cluster) at

    Microsoft.HomeServer.Backup.NTFS.Volume..ctor(VolumeInfo volumeInfo, String name, Boolean

    writable, Int32 bytesPerCluster) at Microsoft.HomeServer.Backup.NTFS.Volume..ctor

    (VolumeInfo volumeInfo, String name) at

    Microsoft.HomeServer.Backup.BackupOp.BackupOperation.RunWithoutCatch() at

    Microsoft.HomeServer.Backup.BackupOp.BackupOperation.Run()</Data>
      </EventData>
      </Event>

    Have you recently installed any apps on that client (especially any security-suite-type software)?  How much free space do you have on the drive it's trying to backup?
    Saturday, January 16, 2010 7:35 PM
    Moderator

All replies

  • I have an operational WHS system with 6 PC's happily backing up. For the last couple of weeks my Sony Vaio has not been backing up, failing with a message about the WHS Connector Software. Examining the system log shows two events, 770 and 773. I have cut and paste the XML of both these at the end of this in case it helps. The only thing different from the Vaio and the other PCs is that the Vaio is Vista 32, the others are XP. The XP PCs are backing up without problems. Note the backups used to work and the Vaio has always been Vista 32 (Vista Ultimate, SP2).

    I have performed a chkdsk on the drive being backed up on the Vaio and it is clean as far as I can tell. I have downloaded, installed and used the WHS Toolkit to check the installation out and it reports no probems.

    I then uninstalled the connector software, deleted the backups for the Vaio from the WHS, restarted both machines, reinstalled the connector software and re-registered the Vaio for backups. Requested a manual backup, failed as before. (both auto and manual backup fails).

    Hopes this rings a bell with someone.

    =======================
    XML version of error events
    =======================
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="HomeServer" />
      <EventID Qualifiers="53247">770</EventID>
      <Level>2</Level>
      <Task>3</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2010-01-16T12:21:20.000Z" />
      <EventRecordID>44327</EventRecordID>
      <Channel>Application</Channel>
      <Computer>Merry</Computer>
      <Security />
      </System>
    - <EventData>
      <Data>7</Data>
      <Data>DEERSLEAPSERVER</Data>
      <Data>System.Runtime.InteropServices.COMException (0x80070001): Incorrect function.

    (Exception from HRESULT: 0x80070001) at

    System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr

    errorInfo) at Microsoft.HomeServer.Common.Client.Win32.ThrowLastError() at

    Microsoft.HomeServer.Backup.NTFS.VolumeBuffer.EndRead() at

    Microsoft.HomeServer.Backup.NTFS.Volume.ReadCluster(Int64 cluster) at

    Microsoft.HomeServer.Backup.NTFS.Volume..ctor(VolumeInfo volumeInfo, String name, Boolean

    writable, Int32 bytesPerCluster) at Microsoft.HomeServer.Backup.NTFS.Volume..ctor

    (VolumeInfo volumeInfo, String name) at

    Microsoft.HomeServer.Backup.BackupOp.BackupOperation.RunWithoutCatch() at

    Microsoft.HomeServer.Backup.BackupOp.BackupOperation.Run() at

    Microsoft.HomeServer.Backup.BackupOp.BackupSetOperation.RunWithoutCatch() at

    Microsoft.HomeServer.Backup.BackupOp.BackupSetOperation.Run()</Data>
      </EventData>
      </Event>

    ----------------------------------------

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="HomeServer" />
      <EventID Qualifiers="53247">773</EventID>
      <Level>2</Level>
      <Task>3</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2010-01-16T12:21:20.000Z" />
      <EventRecordID>44326</EventRecordID>
      <Channel>Application</Channel>
      <Computer>Merry</Computer>
      <Security />
      </System>
    - <EventData>
      <Data>7</Data>
      <Data>C:</Data>
      <Data>DEERSLEAPSERVER</Data>
      <Data>System.Runtime.InteropServices.COMException (0x80070001): Incorrect function.

    (Exception from HRESULT: 0x80070001) at

    System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr

    errorInfo) at Microsoft.HomeServer.Common.Client.Win32.ThrowLastError() at

    Microsoft.HomeServer.Backup.NTFS.VolumeBuffer.EndRead() at

    Microsoft.HomeServer.Backup.NTFS.Volume.ReadCluster(Int64 cluster) at

    Microsoft.HomeServer.Backup.NTFS.Volume..ctor(VolumeInfo volumeInfo, String name, Boolean

    writable, Int32 bytesPerCluster) at Microsoft.HomeServer.Backup.NTFS.Volume..ctor

    (VolumeInfo volumeInfo, String name) at

    Microsoft.HomeServer.Backup.BackupOp.BackupOperation.RunWithoutCatch() at

    Microsoft.HomeServer.Backup.BackupOp.BackupOperation.Run()</Data>
      </EventData>
      </Event>

    Have you recently installed any apps on that client (especially any security-suite-type software)?  How much free space do you have on the drive it's trying to backup?
    Saturday, January 16, 2010 7:35 PM
    Moderator
  • Client drive shows as 163GB free of 224GB. However, I use Norton 360 and have recently upgraded some clients from V2 to V3.5. One upgraded XP system works fine, the Vaio Vista system doesn't. Maybe that's the issue. I'll see if Symantec have anything on it and report back.
    Tuesday, January 19, 2010 4:39 PM
  • My Windows 7 (64bit) clients event log for this condition shows the same event ids of 770 and 773.

    My experience of this error is the same, but I think I have a solution (it works for me).
    The problem for me was that as the WHS server was loaded with more and more backups it became slower.
    To the extent that the disc activity light would be going all the time; once the server was started;
    even if it was not doing any usefull work. Using mstsc.exe to remotely signon to the WHS server would
    also take a long time, although a direct Console signon was quick enough.
    So I looked at what processes were keeping the CPU busy using taskmgr.exe.
    To some extent all of the following were taking CPU time:-
    searchfilterhost.exe
    searchindexer.exe
    seachprotocolhost.exe
    I never use Windows search on any of my systems (it is a lousy windows "feature") ; so I knew this was
    likely to be the problem. I used explorer.exe to access the properties of both the C: (system) and
    D: (data) disc drives. In both cases I removed the tick from the setting:-
    "Allow Indexing Service to index this disk for fast file searching"
    A re-boot of the WHS server brought it back to a more healthy response time on the Console and via mstsc.exe
    as well as reducing considerably the disc activity.
    I have not had the silly time out message since; including a mammoth 11 backup session recently.
    I would appreciate some feedback on whether this works for anyone else...

     

    • Proposed as answer by CW33514 Tuesday, April 6, 2010 4:38 PM
    • Unproposed as answer by Ken WarrenModerator Tuesday, April 6, 2010 5:13 PM
    Tuesday, April 6, 2010 4:38 PM