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Windows Vista (TM) Build 6002 This copy of Windows is not genuine - message on a black screen

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Windows Vista Home Premium Service Pack 2, which came installed on my Mirus laptop (Equus Computer Systems) Nobilis Model L75110.
I've had this laptop for probably 5 years now. It hadn't been used in over a year and was running very poorly, so a couple weeks ago we installed and ran AVG & AVG PC Tuneup. I don't know if this message this is related, but I'm also getting a pop-up window that tells me I have to reinstall Windows.

MGA Diagnostics tool results are:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GWBRQ-HC23J-J9RRD
Windows Product Key Hash: PULZpGVRS1qNSV01NhG5EVMfkAA=
Windows Product ID: 89578-OEM-7318896-57462
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {01478703-9829-4963-A3C9-CB42D0FFDE2A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.101014-0432
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: N/A, hr=0x80070002
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{01478703-9829-4963-A3C9-CB42D0FFDE2A}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J9RRD</PKey><PID>89578-OEM-7318896-57462</PID><PIDType>3</PIDType><SID>S-1-5-21-758025269-3973131212-3208205419</SID><SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.01</Version><SMBIOSVersion major="2" minor="4"/><Date>20070704000000.000000+000</Date></BIOS><HWID>36303507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC   </OEMID><OEMTableID>PC      </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>685ABCD89472DDE</Val><Hash>lXbU2GP4ZYvEMVd3wAC1+Tes2Ww=</Hash><Pid>70145-751-8512237-57951</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6002.18005

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAnJ+8u9Q2pHnYMEaDBgyisJo2QP/y9P7B2I9c3axWKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no Windows marker
Windows marker version: N/A
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   INTEL   CRESTLNE
FACP   INTEL   CRESTLNE
HPET   INTEL   CRESTLNE
MCFG   INTEL   CRESTLNE
TMOR   PTLTD
APIC   INTEL   CRESTLNE
SLIC   FSC     PC
SSDT   SataRe  SataAhci
SSDT   SataRe  SataAhci
SSDT   SataRe  SataAhci
SSDT   SataRe  SataAhci
SSDT   SataRe  SataAhci

================================

Thanks in advance for any assistance!

Wednesday, November 7, 2012 12:24 AM

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The problem appears to be in the Licensing Store - please try the following.....

Recreate the Licensing Store with the correct data.

1) Open an Internet Browser window.

2) Type: %windir%\system32 into the browser address bar.

3) Find the file CMD.exe

4) Right-Click on CMD.exe and select 'Run as Administrator'

5) Type: net stop slsvc (it may ask you if you are sure, select yes)

6) Type:

cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

7) Type: rename tokens.dat tokens.bar

8) Type: cd %windir%\system32

9) Type: net start slsvc

10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

11) Restart your computer twice.

You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).

Once complete, run another MGADiag report and post back with the results.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Edited by Noel D PatonEditor Wednesday, November 7, 2012 8:37 AM
- Proposed as answer by Noel D PatonEditor Thursday, November 8, 2012 12:40 PM
- Unproposed as answer by Noel D PatonEditor Saturday, November 17, 2012 4:20 PM
- Marked as answer by Noel D PatonEditor Saturday, November 17, 2012 4:20 PM
Wednesday, November 7, 2012 8:35 AM

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The problem appears to be in the Licensing Store - please try the following.....

Recreate the Licensing Store with the correct data.

1) Open an Internet Browser window.

2) Type: %windir%\system32 into the browser address bar.

3) Find the file CMD.exe

4) Right-Click on CMD.exe and select 'Run as Administrator'

5) Type: net stop slsvc (it may ask you if you are sure, select yes)

6) Type:

cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

7) Type: rename tokens.dat tokens.bar

8) Type: cd %windir%\system32

9) Type: net start slsvc

10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

11) Restart your computer twice.

You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).

Once complete, run another MGADiag report and post back with the results.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Edited by Noel D PatonEditor Wednesday, November 7, 2012 8:37 AM
- Proposed as answer by Noel D PatonEditor Thursday, November 8, 2012 12:40 PM
- Unproposed as answer by Noel D PatonEditor Saturday, November 17, 2012 4:20 PM
- Marked as answer by Noel D PatonEditor Saturday, November 17, 2012 4:20 PM
Wednesday, November 7, 2012 8:35 AM

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Noel, thank you very much!
I followed your instructions to the letter and everything appears to be back to normal. Here are the diagnostic results:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GWBRQ-HC23J-J9RRD
Windows Product Key Hash: PULZpGVRS1qNSV01NhG5EVMfkAA=
Windows Product ID: 89578-OEM-7318896-57462
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {01478703-9829-4963-A3C9-CB42D0FFDE2A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.101014-0432
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: N/A, hr=0x80070002
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{01478703-9829-4963-A3C9-CB42D0FFDE2A}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J9RRD</PKey><PID>89578-OEM-7318896-57462</PID><PIDType>3</PIDType><SID>S-1-5-21-758025269-3973131212-3208205419</SID><SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.01</Version><SMBIOSVersion major="2" minor="4"/><Date>20070704000000.000000+000</Date></BIOS><HWID>36303507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC   </OEMID><OEMTableID>PC      </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>685ABCD89472DDE</Val><Hash>lXbU2GP4ZYvEMVd3wAC1+Tes2Ww=</Hash><Pid>70145-751-8512237-57951</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_NSLP channel
Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-188-957462-02-1033-6002.0000-3122012
Installation ID: 011051255671004260934250778082640584430875734335862494
Processor Certificate URL
Machine Certificate URL
Use License URL:
Product Key Certificate URL:
Partial Product Key: J9RRD
License Status: Licensed

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAnJ+8u9Q2pHnYMEaDBgyisJo2QP/y9P7B2I9c3axWKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no Windows marker
Windows marker version: N/A
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   INTEL   CRESTLNE
FACP   INTEL   CRESTLNE
HPET   INTEL   CRESTLNE
MCFG   INTEL   CRESTLNE
TMOR   PTLTD
APIC   INTEL   CRESTLNE
SLIC   FSC     PC
SSDT   SataRe SataAhci
SSDT   SataRe SataAhci
SSDT   SataRe SataAhci
SSDT   SataRe SataAhci
SSDT   SataRe SataAhci

Thursday, November 8, 2012 12:22 AM
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That looks fine now - good luck!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Thursday, November 8, 2012 12:40 PM

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Answered by:

Windows Vista (TM) Build 6002 This copy of Windows is not genuine - message on a black screen

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