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Product key update tool not loading, error: (0x800402c9)

    Question

  • I looked at the posted threads and did not see reference to this error.The error says "system may be low on disk space." Any advice would be greatly appreciated.Thank you.

    OS Name-Microsoft Windows XP Professional

    Version-Service Pack 2 (Build 2600)

    Windows Directory-C:\WINDOWS

    System Directory-C:\WINDOWS\system32

    CPU Count-1

    CPU Type-x86 Family 6 Model 8 Stepping 6

    CPU Speed-~926 MHz

    Total Physical Memory-391,472 KB

    Available Physical Memory-132,384 KB

    Fixed Drive C:-19,114 MB Total-14,566 MB Free-FAT32

    Resolution-1024x768 (24-bit colors)

    Enumeration Method-SCSI Pass Through Interface (SPTI)

    Windows NT Session Manager-C:\WINDOWS\System32\smss.exe

    Windows NT Logon Application-C:\WINDOWS\system32\winlogon.exe

    Services and Controller app-C:\WINDOWS\system32\services.exe

    LSA Shell (Export Version)-C:\WINDOWS\system32\lsass.exe

    Generic Host Process for Win32 Services-C:\WINDOWS\system32\svchost.exe

    Generic Host Process for Win32 Services-C:\WINDOWS\System32\svchost.exe

    Spooler SubSystem App-C:\WINDOWS\system32\spoolsv.exe

    Windows Explorer-C:\WINDOWS\Explorer.EXE

    acs.exe-C:\WINDOWS\system32\acs.exe

    Nero Home-C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe

    NetgearCUv2 MFC Application-C:\Program Files\NETGEAR\WPN311\wlancfg5.exe

    Nero Home-C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe

    Nero Home-C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

    Windows Security Center Notification App-C:\WINDOWS\system32\wscntfy.exe

    Generic Host Process for Win32 Services-C:\WINDOWS\system32\svchost.exe

    Firefox-C:\PROGRA~1\MOZILL~1\FIREFOX.EXE

    Automatic Updates-C:\WINDOWS\system32\wuauclt.exe

    Internet Explorer-C:\Program Files\Internet Explorer\IEXPLORE.EXE

    Roxio System Scanner-C:\Documents and Settings\Steve\Desktop\RoxiScan.exe

    NT Kernel & System-C:\WINDOWS\system32\ntoskrnl.exe

    Hardware Abstraction Layer DLL-C:\WINDOWS\system32\hal.dll

    Kernel Debugger HW Extension DLL-C:\WINDOWS\system32\KDCOM.DLL

    VGA Boot Driver-C:\WINDOWS\system32\BOOTVID.dll

    ACPI Driver for NT-C:\WINDOWS\system32\Drivers\ACPI.sys

    WMILIB WMI support library Dll-C:\WINDOWS\system32\DRIVERS\WMILIB.SYS

    NT Plug and Play PCI Enumerator-C:\WINDOWS\system32\Drivers\pci.sys

    PNP ISA Bus Driver-C:\WINDOWS\system32\Drivers\isapnp.sys

    Intel PCI IDE Driver-C:\WINDOWS\system32\Drivers\intelide.sys

    PCI IDE Bus Driver Extension-C:\WINDOWS\system32\DRIVERS\PCIIDEX.SYS

    Mount Manager-C:\WINDOWS\system32\Drivers\MountMgr.sys

    FT Disk Driver-C:\WINDOWS\system32\Drivers\ftdisk.sys

    NT Disk Manager Startup Driver-C:\WINDOWS\system32\Drivers\dmload.sys

    NT Disk Manager I/O Driver-C:\WINDOWS\system32\Drivers\dmio.sys

    Partition Manager-C:\WINDOWS\system32\Drivers\PartMgr.sys

    Volume Shadow Copy Driver-C:\WINDOWS\system32\Drivers\VolSnap.sys

    IDE/ATAPI Port Driver-C:\WINDOWS\system32\Drivers\atapi.sys

    PnP Disk Driver-C:\WINDOWS\system32\Drivers\disk.sys

    SCSI Class System Dll-C:\WINDOWS\system32\DRIVERS\CLASSPNP.SYS

    Microsoft Filesystem Filter Manager-C:\WINDOWS\system32\Drivers\fltMgr.sys

    System Restore Filesystem Filter Driver-C:\WINDOWS\system32\Drivers\sr.sys

    Fast FAT File System Driver-C:\WINDOWS\system32\Drivers\Fastfat.sys

    Kernel Security Support Provider Interface...-C:\WINDOWS\system32\Drivers\KSecDD.sys

    NDIS 5.1 wrapper driver-C:\WINDOWS\system32\Drivers\NDIS.sys

    Multiple UNC Provider driver-C:\WINDOWS\system32\Drivers\Mup.sys

    Processor Device Driver-C:\WINDOWS\system32\DRIVERS\p3.sys

    Miniport Driver for Intel Graphics Driver-C:\WINDOWS\system32\DRIVERS\i81xnt5.sys

    Video Port Driver-C:\WINDOWS\system32\DRIVERS\VIDEOPRT.SYS

    ENSONIQ AudioPCI 97 WDM Audio Miniport-C:\WINDOWS\system32\drivers\es1371mp.sys

    Port Class (Class Driver for Port/Miniport...-C:\WINDOWS\system32\drivers\portcls.sys

    Microsoft Kernel DRM Descrambler Filter-C:\WINDOWS\system32\drivers\drmk.sys

    Kernel CSA Library-C:\WINDOWS\system32\drivers\ks.sys

    Driver for Atheros AR5001 Wireless Network...-C:\WINDOWS\system32\DRIVERS\WPN311.sys

    i8042 Port Driver-C:\WINDOWS\system32\DRIVERS\i8042prt.sys

    Mouse Class Driver0-C:\WINDOWS\system32\DRIVERS\mouclass.sys

    Keyboard Class Driver-C:\WINDOWS\system32\DRIVERS\kbdclass.sys

    Floppy Disk Controller Driver-C:\WINDOWS\system32\DRIVERS\fdc.sys

    Serial Device Driver-C:\WINDOWS\system32\DRIVERS\serial.sys

    Serial Port Enumerator-C:\WINDOWS\system32\DRIVERS\serenum.sys

    Parallel Port Driver-C:\WINDOWS\system32\DRIVERS\parport.sys

    IMAPI Kernel Driver-C:\WINDOWS\system32\DRIVERS\imapi.sys

    SCSI CD-ROM Driver-C:\WINDOWS\system32\DRIVERS\cdrom.sys

    Redbook Audio Filter Driver-C:\WINDOWS\system32\DRIVERS\redbook.sys

    UHCI USB Miniport Driver-C:\WINDOWS\system32\DRIVERS\usbuhci.sys

    USB 1.1 & 2.0 Port Driver-C:\WINDOWS\system32\DRIVERS\USBPORT.SYS

    AudStub Driver-C:\WINDOWS\system32\DRIVERS\audstub.sys

    RAS L2TP mini-port/call-manager driver-C:\WINDOWS\system32\DRIVERS\rasl2tp.sys

    NDIS 3.0 connection wrapper driver-C:\WINDOWS\system32\DRIVERS\ndistapi.sys

    MS PPP Framing Driver (Strong Encryption)-C:\WINDOWS\system32\DRIVERS\ndiswan.sys

    RAS PPPoE mini-port/call-manager driver-C:\WINDOWS\system32\DRIVERS\raspppoe.sys

    Peer-to-Peer Tunneling Protocol-C:\WINDOWS\system32\DRIVERS\raspptp.sys

    TDI Wrapper-C:\WINDOWS\system32\DRIVERS\TDI.SYS

    MS QoS Packet Scheduler-C:\WINDOWS\system32\DRIVERS\psched.sys

    MS General Packet Classifier-C:\WINDOWS\system32\DRIVERS\msgpc.sys

    Parallel Technologies DirectParallel IO Li...-C:\WINDOWS\system32\DRIVERS\ptilink.sys

    PTI DirectParallel(R) mini-port/call-manag...-C:\WINDOWS\system32\DRIVERS\raspti.sys

    Microsoft RDP Device redirector-C:\WINDOWS\system32\DRIVERS\rdpdr.sys

    Terminal Server Driver-C:\WINDOWS\system32\DRIVERS\termdd.sys

    Plug and Play Software Device Enumerator-C:\WINDOWS\system32\DRIVERS\swenum.sys

    Update Driver-C:\WINDOWS\system32\DRIVERS\update.sys

    System Management BIOS Driver-C:\WINDOWS\system32\DRIVERS\mssmbios.sys

    Default Hub Driver for USB-C:\WINDOWS\system32\DRIVERS\usbhub.sys

    Universal Serial Bus Driver-C:\WINDOWS\system32\DRIVERS\USBD.SYS

    NDIS Proxy-C:\WINDOWS\System32\Drivers\NDProxy.SYS

    Floppy Driver-C:\WINDOWS\system32\DRIVERS\flpydisk.sys

    File System Recognizer Driver-C:\WINDOWS\System32\Drivers\Fs_Rec.SYS

    NULL Driver-C:\WINDOWS\System32\Drivers\Null.SYS

    BEEP Driver-C:\WINDOWS\System32\Drivers\Beep.SYS

    VGA/Super VGA Video Driver-C:\WINDOWS\System32\drivers\vga.sys

    Frame buffer simulator-C:\WINDOWS\System32\Drivers\mnmdd.SYS

    RDP Miniport-C:\WINDOWS\System32\DRIVERS\RDPCDD.sys

    Mailslot driver-C:\WINDOWS\System32\Drivers\Msfs.SYS

    NPFS Driver-C:\WINDOWS\System32\Drivers\Npfs.SYS

    RAS Automatic Connection Driver-C:\WINDOWS\system32\DRIVERS\rasacd.sys

    IPSec Driver-C:\WINDOWS\system32\DRIVERS\ipsec.sys

    TCP/IP Protocol Driver-C:\WINDOWS\system32\DRIVERS\tcpip.sys

    MBT Transport driver-C:\WINDOWS\system32\DRIVERS\netbt.sys

    Ancillary Function Driver for WinSock-C:\WINDOWS\System32\drivers\afd.sys

    NetBIOS interface driver-C:\WINDOWS\system32\DRIVERS\netbios.sys

    Redirected Drive Buffering SubSystem Drive...-C:\WINDOWS\system32\DRIVERS\rdbss.sys

    Windows NT SMB Minirdr-C:\WINDOWS\system32\DRIVERS\mrxsmb.sys

    FIPS Crypto Driver-C:\WINDOWS\System32\Drivers\Fips.SYS

    IP Network Address Translator-C:\WINDOWS\system32\DRIVERS\ipnat.sys

    MS Remote Access and Routing ARP Driver-C:\WINDOWS\system32\DRIVERS\wanarp.sys

    CD-ROM File System Driver-C:\WINDOWS\System32\Drivers\Cdfs.SYS

    dump_atapi.sys-C:\WINDOWS\System32\Drivers\dump_atapi.sys

    dump_WMILIB.SYS-C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS

    Multi-User Win32 Driver-C:\WINDOWS\System32\win32k.sys

    Watchdog Driver-C:\WINDOWS\System32\watchdog.sys

    DirectX API Driver-C:\WINDOWS\System32\drivers\Dxapi.sys

    DirectX Graphics Driver-C:\WINDOWS\System32\drivers\dxg.sys

    DirectX Graphics Driver Thunk-C:\WINDOWS\System32\drivers\dxgthk.sys

    Controller Hub for Intel Graphics Driver-C:\WINDOWS\System32\i81xdnt5.dll

    IEEE 802.1X Protocol Driver-C:\WINDOWS\system32\DRIVERS\AegisP.sys

    NDIS User mode I/O Driver-C:\WINDOWS\system32\DRIVERS\ndisuio.sys

    Windows NT WebDav Minirdr-C:\WINDOWS\system32\DRIVERS\mrxdav.sys

    VDM Parallel Driver-C:\WINDOWS\System32\Drivers\ParVdm.SYS

    Server driver-C:\WINDOWS\system32\DRIVERS\srv.sys

    MMSYSTEM Wave/Midi API mapper-C:\WINDOWS\system32\drivers\wdmaud.sys

    System Audio WDM Filter-C:\WINDOWS\system32\drivers\sysaudio.sys

    Kernel Mode Audio Mixer-C:\WINDOWS\system32\drivers\kmixer.sys

    NT Layer DLL-C:\WINDOWS\System32\ntdll.dll

    Friday, July 04, 2008 1:29 AM

Answers

  • Steve,

     

    Did you actually purchase the Windows Genuine Advantage Kit from Microsoft for $149.00? Making sure I understand correctly :-).  If so then it appears maybe the pre-existing Windows may be non-genuine. Sometimes the product key changer may not work because the non-genuine version of Windows installed may be the root of the problem. In turn I highly recommend for you to wait for the purchased WGA Kit to arrive and perform a complete reinstallation of the operating system. Please do not forget to back up any important data which you may need as the re-installation process will completely wipe the hard drive.

     

     

    Hope this helps.

     

    Stephen Holm, MS
    WGA Forum Manager

     

    Friday, July 04, 2008 3:36 AM

All replies

  • Hello Stevec1,

     

    Can you please run the MGA Diagnostic test and post the full results back in this thread? Please follow the directions I previously wrote located @:  http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2170194&SiteID=25 . 

     

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

     

    Friday, July 04, 2008 2:41 AM
  • Mr. Holm,
    Here is the diagnostic report you requested.  Thank you very much for your help.
    Stevec1
    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RDT36-M9M28-VPVHM
    Windows Product Key Hash: HJN2yznyBPL5E+5kgNq5FsHmzKs=
    Windows Product ID: 76487-OEM-2212034-51200
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {E192F2D3-1848-4713-85D6-CA06C56139A3}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Small Business - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E192F2D3-1848-4713-85D6-CA06C56139A3}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPVHM</PKey><PID>76487-OEM-2212034-51200</PID><PIDType>3</PIDType><SID>S-1-5-21-1275210071-492894223-1060284298</SID><SYSTEM><Manufacturer>Dell Computer Corporation      </Manufacturer><Model>L933r                          </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="3"/><Date>20010307000000.000000+000</Date></BIOS><HWID>B54D30A701846056</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>30A28C8EB827DAE</Val><Hash>kYLBvYZcfX5Id3dPgxxsCziIHsY=</Hash><Pid>54188-OEM-1790182-56983</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Friday, July 04, 2008 2:51 AM
  • Hey Steve,

     

    I noticed you are using Firefox browser as your default. Can you please use Internet Explorer for the sake activating windows and lets see if this helps.

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

     

    Friday, July 04, 2008 3:05 AM
  • Stephen,

     

    IE is now my default browser and I still can't load the product update tool.  It can't validate because I got the install disk without a key(I know, DUH!).  I bought the MGA key update tool, but it won't load.  Thanks again.

    Friday, July 04, 2008 3:26 AM
  • Steve,

     

    Did you actually purchase the Windows Genuine Advantage Kit from Microsoft for $149.00? Making sure I understand correctly :-).  If so then it appears maybe the pre-existing Windows may be non-genuine. Sometimes the product key changer may not work because the non-genuine version of Windows installed may be the root of the problem. In turn I highly recommend for you to wait for the purchased WGA Kit to arrive and perform a complete reinstallation of the operating system. Please do not forget to back up any important data which you may need as the re-installation process will completely wipe the hard drive.

     

     

    Hope this helps.

     

    Stephen Holm, MS
    WGA Forum Manager

     

    Friday, July 04, 2008 3:36 AM
  • Stephen,

    Yes, I did buy the kit.  I don't have any important info. on this CPU, as I couldn't validate and didn't want to lose it.  I will go ahead and wait for the kit and do a complete re-install.  Since this may be the issue, non-genuine, if I send in the disk and follow all the steps, will I be eligible for a refund, as it may be piracy?  I will get back in touch with you after the re-install and update the situation.  Thanks again for your time and help!  Have a great 4th!

    Stevec1

    Friday, July 04, 2008 3:47 AM