Cannot get my genuine copy of Office H & S 2007 to launch RRS feed

  • Question

  • I have just bought a genuine copy of Office Home and Student 2007, for my new Acer Aspire which came with the trial version running on Vista. But I can get it to go past the pre-load - it doesn't get tp the stage of asking for the product key. First of all it loads thorugh to doing the blue screen download, and the download manager - then nothing. I went back to the store and they tried it with no problem! Any ideas please.

    Tuesday, August 4, 2009 7:55 PM


  • Hello Greygoose1100,

      If the install hasn't yet asked for a product key then the problem isn't of a Validation or Activation nature and I wouldn't be much help.  The good new is that install issues are supported at no cost (and since you just bought the software, it should still be within it's free support period anyways)

      I contacting Office Support at http://support.microsoft.com and they should be able to resolve the issue.

    Sorry I couldn't be more help,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, August 5, 2009 8:24 PM
    Wednesday, August 5, 2009 8:24 PM