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Product Key Could Not Be Updated RRS feed

  • Question

  • I purchased Windows XPPro Genuine Adv English NA Direct CD & On-line Product Key through the WGA website.  When I try to update my product key using the Windows Update Product Key Tool it says "The product key could not be updated on your computer.  This may be due to technical difficulties or network connectivity issues.  Please contact Microsoft Support for additional assistance." 

     

    It's not the network connectivity because my connection is fine.  Any ideas??

    Tuesday, July 3, 2007 12:40 AM

Answers

  • The solution for this problem is very simple.  It is just a matter of having an incorrect date set on the system.  Double click on the clock on the bottom right and choose today's date.  problem solved!

    Monday, October 8, 2007 11:39 PM
  • I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1) Ensure you log onto the computer experiencing the issue with “Administrator” rights.

     

    2) Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below; the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

     

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

     

     

    Thank you
    Stephen Holm
    WGA Forum Manager

    Tuesday, July 3, 2007 12:46 AM
  • I do not have Office on my computer.  This is regarding the XP version on my computer.
    Tuesday, July 3, 2007 3:46 AM
  • Here are the results of the diagnostic tool report:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-489XF-V4V8Q-GH83T
    Windows Product Key Hash: oRQYLhn3tWWwUm8mpEWcu3pEjdM=
    Windows Product ID: 55274-640-0411186-23811
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {D6228DE2-4224-4176-BF4D-3A1DCF2288CF}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D6228DE2-4224-4176-BF4D-3A1DCF2288CF}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GH83T</PKey><PID>55274-640-0411186-23811</PID><PIDType>1</PIDType><SID>S-1-5-21-515967899-839522115-1708537768</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8100               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20010420000000.000000+000</Date></BIOS><HWID>58A4398F0184C05A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Tuesday, July 3, 2007 3:48 AM
  • Bdstb1,

     

    I am doing a cut-n-paste of a previous post that may apply to your situation:

     

     

    OK!  As I understand your post, you had a nongenuine installation of XP Pro, ordered the Genuine Windows Offer (aka WGA kit), and so far you have received the email with the link to the key Updater Utility and a new genuine Product Key.  As of now, the physical CDROM with XP has not yet arrived in your mailbox.

    When you try to use the key updater utility, you keep getting the 0x80004005 error.

    That error is very typical of a situation where the Key Updater Utility is not enjoying full two-way communication with MS servers.  The Utility has the task of examining about 6,000 files and verifying their integrity, and if it finds correctable situations, it does make corrections by downloading new files from the MS servers.  Usually the error is caused by some kind of third party program on your computer, such as a personal firewall, antimalware, or antivirus program, that is intefering with the Utility.  Or, your internet connection could be utilizing a proxy server.  And finally, there may be some kind of issue with your ISP itself.

    The error can be frustrating since it reports that there is no internet access, yet you can get email and surf web pages!  What it really means is that the specific MS program that is throwing the error cannot get full internet access.

    Here are some general suggestions (the range of programs out there is way too big to give specifics):

    1.  If you are using a personal firewall program, make a special rule that allows the executable file for the Utility to have full internet access.

    2.  Some antivirus programs have rudimentary firewalls built in, and many have settings to block malicious scripts.  Your AV program may have to be set to allow the updater utility to work.

    3.  Some antimalware programs (SpySweeper, SpyBot, Ad Aware, Spyware Doctor, etc) have settings to block malicious scripts.  Your antimalware program may have to be set to allow the updater utility to work.

    4.  Check your Internet settings to see if a proxy server is enabled.  Start>Control Panel>Internet Options>Connections>LAN Settings, Proxy Server.  If you have proxy server settings, do not make any changes until you understand why they are set and how to put the settings back the way they were.  Disabling proxy settings may cripple internet access for your entire computer.  [Edit:  the mgadiag report shows that you do not have a proxy enabled.]

    5.  If you are sure that all of the above is right but you still cannot get the Updater to work, may I suggest taking your computer to a friend's house to try their internet connection, assuming it is with a provider different from yours?  We have had at least one forum poster who could only get the Updater to work by doing it this way, as there was something his ISP was doing that prevented proper communication.

     

     

     

    Bdstb1, please post back to let us know if the above helped you out.

    Tuesday, July 3, 2007 3:02 PM
  • Bdstb,

     

    Follow the guidance Dan provided and let us know how it turnes out. On the other hand I am showing @ my end the product key you are using is a Keygenerated key and not valid. Are you using the correct key?

     

     

    Stephen Holm, MS
    WGA Forum Manager

    Tuesday, July 3, 2007 9:35 PM
  • I tried Dan's suggestions (except #5) but it still does not appear to be working.  I am using the key on this link:

    http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx

     

    I might just wait until the CD comes and fully reinstall Windows but I hate doing that because some of my personal files have been damaged and irrecoverable when I have done that in the past.

    Tuesday, July 3, 2007 11:28 PM
  • Bdstb1,

     

    Yes please wait for the WGA Kit software to arrive. There are ways for you to retrieve files which are still remaining on the system.  First I would not attempt anything else until the WGA Kit arrives. You will be given two options when you insert the OS disc. First you can wipe out the partion and create a new one and so forth. Simply install the OS on top of the existing partition without REFORMATING the hard disk.  This is the key.  Do not attach to any internet connection. Next create a file folder on the desktop. Inside this folder establish separate folders with what you want to place in them. Then scour the hard drive for any and all files you want to keep and put them in the folder you just created. Last simply burn this one folder. All your data has been sorted and ready to re install on to the clean system.  Once you are totally sure all pertinent data is backed up and successfully burned to disc reboot the computer. Now wipe out all partions and format using NTFS. The OS will install with a fresh install.  THis takes extra time because you are basically doing it twice. At least you will be able to save your data. In the future I highly recommend backing up data weekly or as often as you require. Have just one folder and break down sub folders. Use a CD-RW as you can re-use them 1000 times (supposedly).  This will prevent you from losing important data.

     

     

    Stephen Holm, MS
    WGA Forum Manager

    Tuesday, July 3, 2007 11:54 PM
  • From your MGA Report:

     

    Validation Status: Blocked VLK
    Windows License Type: Volume

     

     

    A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. Individual Windows users should only be using either a "Retail" or "OEM" Windows license.

     

    In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on your oprions which include how to acquire a WGA Kit.

    Friday, November 30, 2007 5:30 PM
    Moderator

All replies

  • I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1) Ensure you log onto the computer experiencing the issue with “Administrator” rights.

     

    2) Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below; the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

     

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

     

     

    Thank you
    Stephen Holm
    WGA Forum Manager

    Tuesday, July 3, 2007 12:46 AM
  • I do not have Office on my computer.  This is regarding the XP version on my computer.
    Tuesday, July 3, 2007 3:46 AM
  • Here are the results of the diagnostic tool report:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-489XF-V4V8Q-GH83T
    Windows Product Key Hash: oRQYLhn3tWWwUm8mpEWcu3pEjdM=
    Windows Product ID: 55274-640-0411186-23811
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {D6228DE2-4224-4176-BF4D-3A1DCF2288CF}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D6228DE2-4224-4176-BF4D-3A1DCF2288CF}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GH83T</PKey><PID>55274-640-0411186-23811</PID><PIDType>1</PIDType><SID>S-1-5-21-515967899-839522115-1708537768</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8100               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20010420000000.000000+000</Date></BIOS><HWID>58A4398F0184C05A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Tuesday, July 3, 2007 3:48 AM
  • Bdstb1,

     

    I am doing a cut-n-paste of a previous post that may apply to your situation:

     

     

    OK!  As I understand your post, you had a nongenuine installation of XP Pro, ordered the Genuine Windows Offer (aka WGA kit), and so far you have received the email with the link to the key Updater Utility and a new genuine Product Key.  As of now, the physical CDROM with XP has not yet arrived in your mailbox.

    When you try to use the key updater utility, you keep getting the 0x80004005 error.

    That error is very typical of a situation where the Key Updater Utility is not enjoying full two-way communication with MS servers.  The Utility has the task of examining about 6,000 files and verifying their integrity, and if it finds correctable situations, it does make corrections by downloading new files from the MS servers.  Usually the error is caused by some kind of third party program on your computer, such as a personal firewall, antimalware, or antivirus program, that is intefering with the Utility.  Or, your internet connection could be utilizing a proxy server.  And finally, there may be some kind of issue with your ISP itself.

    The error can be frustrating since it reports that there is no internet access, yet you can get email and surf web pages!  What it really means is that the specific MS program that is throwing the error cannot get full internet access.

    Here are some general suggestions (the range of programs out there is way too big to give specifics):

    1.  If you are using a personal firewall program, make a special rule that allows the executable file for the Utility to have full internet access.

    2.  Some antivirus programs have rudimentary firewalls built in, and many have settings to block malicious scripts.  Your AV program may have to be set to allow the updater utility to work.

    3.  Some antimalware programs (SpySweeper, SpyBot, Ad Aware, Spyware Doctor, etc) have settings to block malicious scripts.  Your antimalware program may have to be set to allow the updater utility to work.

    4.  Check your Internet settings to see if a proxy server is enabled.  Start>Control Panel>Internet Options>Connections>LAN Settings, Proxy Server.  If you have proxy server settings, do not make any changes until you understand why they are set and how to put the settings back the way they were.  Disabling proxy settings may cripple internet access for your entire computer.  [Edit:  the mgadiag report shows that you do not have a proxy enabled.]

    5.  If you are sure that all of the above is right but you still cannot get the Updater to work, may I suggest taking your computer to a friend's house to try their internet connection, assuming it is with a provider different from yours?  We have had at least one forum poster who could only get the Updater to work by doing it this way, as there was something his ISP was doing that prevented proper communication.

     

     

     

    Bdstb1, please post back to let us know if the above helped you out.

    Tuesday, July 3, 2007 3:02 PM
  • Bdstb,

     

    Follow the guidance Dan provided and let us know how it turnes out. On the other hand I am showing @ my end the product key you are using is a Keygenerated key and not valid. Are you using the correct key?

     

     

    Stephen Holm, MS
    WGA Forum Manager

    Tuesday, July 3, 2007 9:35 PM
  • I tried Dan's suggestions (except #5) but it still does not appear to be working.  I am using the key on this link:

    http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx

     

    I might just wait until the CD comes and fully reinstall Windows but I hate doing that because some of my personal files have been damaged and irrecoverable when I have done that in the past.

    Tuesday, July 3, 2007 11:28 PM
  • Bdstb1,

     

    Yes please wait for the WGA Kit software to arrive. There are ways for you to retrieve files which are still remaining on the system.  First I would not attempt anything else until the WGA Kit arrives. You will be given two options when you insert the OS disc. First you can wipe out the partion and create a new one and so forth. Simply install the OS on top of the existing partition without REFORMATING the hard disk.  This is the key.  Do not attach to any internet connection. Next create a file folder on the desktop. Inside this folder establish separate folders with what you want to place in them. Then scour the hard drive for any and all files you want to keep and put them in the folder you just created. Last simply burn this one folder. All your data has been sorted and ready to re install on to the clean system.  Once you are totally sure all pertinent data is backed up and successfully burned to disc reboot the computer. Now wipe out all partions and format using NTFS. The OS will install with a fresh install.  THis takes extra time because you are basically doing it twice. At least you will be able to save your data. In the future I highly recommend backing up data weekly or as often as you require. Have just one folder and break down sub folders. Use a CD-RW as you can re-use them 1000 times (supposedly).  This will prevent you from losing important data.

     

     

    Stephen Holm, MS
    WGA Forum Manager

    Tuesday, July 3, 2007 11:54 PM
  • The solution for this problem is very simple.  It is just a matter of having an incorrect date set on the system.  Double click on the clock on the bottom right and choose today's date.  problem solved!

    Monday, October 8, 2007 11:39 PM
  • I Have pasted the results of the MGA Diagnostic Tool below.

    Please help as I am still unable to update my product key having paid for it.

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WRKJB-YKRFQ-XVK98
    Windows Product Key Hash: p3JYo49I4HFumf8jBg8no8xdXJY=
    Windows Product ID: 55274-648-8637434-23021
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {D1CC3544-DF02-43F2-AEF7-31D6C1C8911E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: D:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D1CC3544-DF02-43F2-AEF7-31D6C1C8911E}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XVK98</PKey><PID>55274-648-8637434-23021</PID><PIDType>1</PIDType><SID>S-1-5-21-1229272821-963894560-839522115</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>M863</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080010 </Version><SMBIOSVersion major="2" minor="3"/><Date>20031231000000.000000+000</Date></BIOS><HWID>90E738D70184A04B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard</Name><Ver>10</Ver><Val>39E8A675AD316BC</Val><Hash>1fiyu0KkKpnFjjo7d4wXmH97V1Y=</Hash><Pid>54187-761-8916783-17396</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, November 30, 2007 5:23 PM
  • From your MGA Report:

     

    Validation Status: Blocked VLK
    Windows License Type: Volume

     

     

    A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. Individual Windows users should only be using either a "Retail" or "OEM" Windows license.

     

    In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on your oprions which include how to acquire a WGA Kit.

    Friday, November 30, 2007 5:30 PM
    Moderator
  • The solution for this problem is very simple.  It is just a matter of having an incorrect date set on the system.  Double click on the clock on the bottom right and choose today's date.  problem solved!

    Great!  This is the only real cause and solution to the problem !!!!!!

    Thank you so much. problem solved !!!

    stefania


    Stefania Cresta - DUE Servizi Informatici Srl - Genova

    Thursday, October 11, 2012 8:58 AM