locked
Failing to Validate upon Reinstall RRS feed

  • Question

  • Hiya,

    I have installed my copy of Windows 7 64 bit onto my new SSD (nice and quick), but its now not letting me validate, due to "The product key used to activate Windows on your PC is already in use on another PC or has been blocked by Microsoft. Not to worry, we can help you with that."he product key used to activate Windows on your PC is already in use on another PC or has been blocked by Microsoft. Not to worry, we can help you with that.

    The other hard disk which i have previously used Windows 7 on i am trying to delete (But i have to figure out why i cannot format the partition as windows is installed) Seems Microsoft want to charge me 43 quid, to telephone them and get the software i already bought and they arent letting me validate sorted :P

     

    Any Ideas? Thanks For your Time!

     

    -----------------

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a2

    Windows Product Key: *****-*****-3DWH7-PJGHG-Y3T24

    Windows Product Key Hash: 9+WsNFTweO7Y5HpP5o1d0aNQ9ZI=

    Windows Product ID: 00359-911-4691627-85379

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {44ED7A67-2760-41F7-AF0F-E95E62632B28}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.110622-1503

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Tom\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{44ED7A67-2760-41F7-AF0F-E95E62632B28}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Y3T24</PKey><PID>00359-911-4691627-85379</PID><PIDType>5</PIDType><SID>S-1-5-21-2733162189-2147791749-1304974693</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-D ACPI BIOS Revision 0302</Version><SMBIOSVersion major="2" minor="4"/><Date>20080111000000.000000+000</Date></BIOS><HWID>4FB83607018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00170-911-469162-01-2057-7600.0000-2462011

    Installation ID: 008344774650740494782085379972189421329921912006886291

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: Y3T24

    License Status: Notification

    Notification Reason: 0xC004F200 (non-genuine).

    Remaining Windows rearm count: 3

    Trusted time: 03/09/2011 15:34:43

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A2

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 9:3:2011 15:25

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NgAAAAEAAgABAAEAAgABAAAABAABAAEAln2UAVAaSCTAIGLgxjBCqsD7kNjQl07BrRNf/cwx

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC Nvidia ASUSACPI

      FACP Nvidia ASUSACPI

      HPET Nvidia ASUSACPI

      MCFG Nvidia ASUSACPI

     

     

    Saturday, September 3, 2011 2:40 PM

Answers

  • It seems you added an SSD and installed a second copy of Windows 7. The boot files for both installations are on the original disk, which is why you cannot delete them.

    What you have been trying to do is get Microsoft to activate a second installation (on your new SSD) on the same hardware. Microsoft will not do that.

    What you have said to Microsoft has led them to block your key. I presume there has been some mutual misunderstanding.

    If you make a clean installation with your SSD as the primary boot drive, so the boot files are on the SSD and you can delete the original installation, you can then call Microsoft and ask them to unblock your key. Disconnect the disk with the original installation while installing on the SSD.

    You should have researched the required procedure before installing Windows 7 on the SSD.

    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:08 PM
    Monday, September 5, 2011 9:04 AM

All replies

  • Use the automated telephone activation. Type "slui 4" (without the quotes) in the Start box and follow the instructions.

    If that fails, wait for an operator and explain that you have only one installation.

    Saturday, September 3, 2011 4:03 PM
  • Use the automated telephone activation. Type "slui 4" (without the quotes) in the Start box and follow the instructions.

    If that fails, wait for an operator and explain that you have only one installation.

    Hi Dominic, thanks for your reply :)

     

    I try SLUI 4 into the start menu and got through the Activation Department, they were not able to generate me a key so put me through to Customer Services, Customer Services said that as my license is for an upgrade that i will need to reinstall the original operating system, and then upgrade from there..

     

    I am pretty sure my original install was an OEM install so that is not possible as this was in excess of 3 yrs ago i got that.

     

    Is there any way of Migrating the key, i have obviously upgraded from my previous install because i would never have activated and use it for years otherwise.

     

    It would seem my only option at the moment is to either just try and use windows for as long as possible unactivated, or to try and find a way to disable the activation. Its a shame but i think this is why piracy is hurting software sales; seeing as how even when you legitimately purchase the right product they make it impossible for you to do it :P (/Rant)

     

    Does anybody know of a method i can use to migrate the product key. I have not yet figured out how to delete my old installation partition because Windows wont let me delete it, so is there a way i can try to boot onto that partition and perform an install to my new SSD? etc

     

    Thanks, Tom

    Saturday, September 3, 2011 6:01 PM
  • See Methods 2 & 3 at Clean Install Windows 7 with Upgrade Media.

    Thanks Dom, i have now run this as an upgrade and reinstalled.

     

    Following my phone call yesterday my Product Key is now being Blocked By Microsoft!

     

    Any Ideas? This key is 100% genuine and i have been using it, literally since the day Windows 7 came out. Tried to get through to them via the automated system again and now its telling me i may be a victim of software piracy, which i most certainly am not.

     

    Any Ideas?

    Sunday, September 4, 2011 12:09 PM
  • It seems Microsoft is having a problem with their servers. Looks like it involves downloads from the Microsoft store and Digital River.

    You could try this:

    Contact the Microsoft Store where you opened your account. Several users are reporting that the Microsoft Store had a problem this week causing this sort of problem. The Store is resolving the issue.

    If you try this let us know the results.

     

    Microsoft Support Contact Information:

    http://support.microsoft.com/contactus/?ws=support

    General Microsoft contact site: http://support.microsoft.com/contactus#tab0

    1-800-642-7676 (1-800-MICROSOFT)

    Contact the Microsoft store:

    US: http://www.store.microsoft.com/Help/Contact-Us

    1-877-696-7786

    Canada: https://www.microsoftstore.ca/shop/en-CA/Contact-Us

    Sunday, September 4, 2011 12:28 PM
    Answerer
  • It seems you added an SSD and installed a second copy of Windows 7. The boot files for both installations are on the original disk, which is why you cannot delete them.

    What you have been trying to do is get Microsoft to activate a second installation (on your new SSD) on the same hardware. Microsoft will not do that.

    What you have said to Microsoft has led them to block your key. I presume there has been some mutual misunderstanding.

    If you make a clean installation with your SSD as the primary boot drive, so the boot files are on the SSD and you can delete the original installation, you can then call Microsoft and ask them to unblock your key. Disconnect the disk with the original installation while installing on the SSD.

    You should have researched the required procedure before installing Windows 7 on the SSD.

    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:08 PM
    Monday, September 5, 2011 9:04 AM