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  • Question

  • I allowed an external "company" to acces my computer because I had a error message with a phone number to call so it would be fixed.

    Total scam. When I said I was not going to buy anything they hung up and continued making changes. Webroot was the company name.

    Since then I have not been able to unlock my computer no matter what.

    Any information on how to get back on track is greatly appreciated.

    Saturday, March 25, 2017 5:12 AM

Answers

  • Reformat disk drives and rebuild system from scratch.  Hopefully, this is a well learned lesson about hacking and being scammed.

    Michael Wharton, MVP, MBA, PMP, MCT, MCTS, MCSD, MCSE+I, MCDBA
    Website http://www.WhartonComputer.com
    Blog http://MyProjectExpert.com contains my field notes and SQL queries

    Wednesday, March 29, 2017 11:03 PM