Vriginia Ramsdale,
Thank you for visiting the Windows Genuine Advantage (WGA) program forum. Your post is out of scope for the WGA program forum as well as out of our expertise.
Please call our PC Safety line at 1-866-PCSAFETY or 1 (866) 727-2338, as adware can be kind of terrible and annoying. This phone number is for virus and other security-related (adware) support free of charge. It is available 24 hours a day for the U.S. and Canada.
Detailed information including selecting various regions for support can be located at:
http://support.microsoft.com/common/international.aspx?rdpath=4
PC Safety & Security Websites
Cleaning a Compromised System:
http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx
KB129972 - Computer viruses: description, prevention, and recovery
http://support.microsoft.com/kb/129972/en-us
KB316941 - How to install or upgrade to Windows XP
http://support.microsoft.com/kb/316941/en-us
Install Windows XP:
http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx
Windows Update:
http://www.update.microsoft.com/
Microsoft Security Central:
http://www.microsoft.com/security/default.mspx .
Windows Live OneCare Program:
http://www.onecare.com/
Windows Live OneCare Safety Scanner:
http://safety.live.com
Microsoft Security Response Center (MSRC):
http://blogs.technet.com/msrc/default.aspx .
Microsoft Security at Home:
http://www.microsoft.com/protect/default.mspx
Security Guidance Center:
http://www.microsoft.com/smallbusiness/support/computer-security-overview.aspx - BulletinsAndAlerts
PC Safety and Security is important. The best way for eradicating malware infections is to re-image your computer. It may provide you with a better peace of mind overall. Please take the time and review the websites. There is a wealth of information for protecting families while using the computer. Thank you again for contacting the Windows Genuine Advantage (WGA) program forums.
Rick, MS
