Problem with Offline Player on Vista RRS feed

  • Question

  • Hi there,

    Still got a problem with downloading course on version.

    I can successfully download course on Windows XP, but download failing on Vista x64, UAC enabled, interface is English and System locale is Russian.

    The error message is: "Error requesting file 'http://offline.microsoftlearning.com/plo_content/ORG6024/COURSE91621/platform/localization/ko.xml'. HTTP/1.1 404 Object Not Found returned from remote server."

    I am pretty sure nothing Korean presented on my notebook, so I am confused why OLP tries to download it.
    Sunday, October 25, 2009 12:11 PM

All replies

  • Hi There,

                Can you please send your issue details at learnmgr@microsoft.com with the following detail’s?

    -First Name

    -Last Name

    -Live ID you used to login to E-Learning

    -16 Digit Hex PUID

    16 Digit Hex PUID –

      • Go to the following site:  https://account.live.com/SummaryPage.aspx
      • Sign-in to Windows Live.
      • Click on Account Summary (in the left nav)
      • Click on Registered Information (Above Password Reset Information)
      • This will open up to your profile data. 
      • Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digit HexPUID]
      • Copy that 16 digit number paste it into this email.


    -Course Name and Number you are referring to.

    -URL where error/issue encountered.

    -Screenshot of the error if you can get.

    -Detailed description of the problem.

    -Phone number we can reach you at.

    -Country you are located in. 

    Thank you,

    Prakash Waghwani
    Microsoft Learning Tier II Support Team.


    Thanks, Prakash Waghwani Microsoft E-Learning Support Team
    Monday, October 26, 2009 2:17 PM
  • So, I've sent the requested information. Here is two replies of support. I cannot understand why you have asked for more information (and my phone number BTW), if no one going to analize it. I am especially amuzed by link in feedback mail. Look like team is not interested in feedback.

    Dear Boris:

    Thank you for contacting Microsoft E-Learning Technical Support. We apologzie for the inconvenience but we are currently not providing Offline Course Player support on 64-bit versions of the Microsoft Vista OS. Our product management team will be look into enhancing the Offline Players compatibility with 64-bit versions of Microsoft Vista in the near future.

    Thak you,

    Matt Montagliano
    Microsoft E-Learning Technical Support

    Hi Boris,


    Microsoft.com Support Services strives for your satisfaction with our support.  As such, we ask that you please take a few minutes to complete the survey (link provided at the bottom of this page), considering the overall support experience you encountered related to the case referenced in the above subject line.  Knowing that you are very satisfied with our support and discovering areas for improvement is critical to our continued success in providing you with the best possible support experience.


    Note:  The below survey is unavailable if you are not currently connected to the Microsoft Corporate network.


    Thank you,

    Microsoft.com Support Services



    Monday, November 2, 2009 10:03 PM
  • Hi

    I have been able to download the courses till yesterday. Suddenly it stopped started showing up pop-up messages. Here is the unique ID for your reference:



    Wednesday, February 16, 2011 5:55 AM
  • - Course Name and Number you are referring to: Microsoft Dynamics AX 2009

    -URL where error/issue encountered : https://dynamics.microsoftelearning.com/eLearning/courseDetail.aspx?courseId=103424&tab=details

    -Screenshot of the error if you can get

    -Detailed description of the problem : Error Requesting file 'http://offline.microsoftlearning.com/plo_content/ORG6024/COURSE103424/framework/course/audio/000000.wma.

    -Phone number we can reach you at : 09611282280

    - Country you are located in : India

    Wednesday, February 16, 2011 5:58 AM