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    When i double click the icon to start WWT the message appears "WorldWide Telescope has stopped working Windows is checking for a solution to the problem.." 

    Nothing logged, nothing happened. Windows 8. (Worked OK last week) Tried the following: reinstall wwt, excel, excel-plugin and DirectX( 11 and 9.0c) Nothing worked.


    • Edited by stalknecht Tuesday, November 27, 2012 2:16 PM
    Tuesday, November 27, 2012 2:15 PM

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    You probably have corrupt settings data. Since this is ready before WWT code can run, if it is corrupt, Windows will prevent WWT from running and there is nothing WWT code can do about it.

    You can reset your config files by deleting all the folders that begin with "WWT" under c:\usrs\{your username here}\AppData\Local\Microsoft_Research

    Be careful not to delete anything else by accident.

    This should revive you running.

    This condition can happen if Windows shuts down too quickly while WWT is running. If the WWT process is killed by windows while the .net Framework is writing the settings file, it can become corrupt.

    Sunday, February 10, 2013 10:35 PM
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  • Question
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    You probably have corrupt settings data. Since this is ready before WWT code can run, if it is corrupt, Windows will prevent WWT from running and there is nothing WWT code can do about it.

    You can reset your config files by deleting all the folders that begin with "WWT" under c:\usrs\{your username here}\AppData\Local\Microsoft_Research

    Be careful not to delete anything else by accident.

    This should revive you running.

    This condition can happen if Windows shuts down too quickly while WWT is running. If the WWT process is killed by windows while the .net Framework is writing the settings file, it can become corrupt.

    Sunday, February 10, 2013 10:35 PM
    Moderator
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    Starting as Administrator is fixing the problem.
    Friday, May 16, 2014 9:17 AM