none
validation failed RRS feed

  • Question

  • please get me new windows home packagfe or remove this windows xp profesinal as early as u can
    Tuesday, June 12, 2007 8:31 AM

Answers

  • Abdulbari14,

     

    For assistance, please follow these steps:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, June 12, 2007 1:30 PM
  • My validation failed on this Dell Inspiron bought through ebay. The CoA reads XP Home Edition and DELL but the product key doesn't match the one below.
    cphillips5


    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-76R72-KVPVW-XW9VW
    Windows Product Key Hash: zzLwhQIEIBraE7ZeJeNdbx/rODA=
    Windows Product ID: 55274-640-9452834-23953
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 178a12fb-21e4-4890-b515-54df21ee4354
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>178a12fb-21e4-4890-b515-54df21ee4354</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-XW9VW</PKey><PID>55274-640-9452834-23953</PID><PIDType>1</PIDType><SID>S-1-5-21-776561741-706699826-839522115</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Inspiron 8600                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="3"/><Date>20030701000000.000000+000</Date></BIOS><HWID>BE0D3D07018400DC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57587</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>  

    Tuesday, June 12, 2007 3:55 PM
  • CPhillips5,

     

    Right now, your Dell Inspiron 8600 laptop computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, as in your case, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, a Volume License for XP is an upgrade-only license and can never be used as the original or base license for XP on a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Office 2003 Pro installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  In any case, please uninstall the nongenuine installation of Office 2003 as soon as possible.

    Your Dell Inspiron 8600 shipped from Dell with a licensed Windows XP Home edition operating system, as shown by the CoA affixed to the computer.  If you would like to return to the genuine XP Home Operating System that shipped with your Dell, there is no MS-supported "shortcut" to revert to XP Home from an XP Pro installation---it has to be done the old-fashioned way.  You will have to do a clean installation of XP Home using the Operating System Reinstallation CD.  If you do not have the OS Reinstallation CD, Dell will sell you one for about $15 delivered.  Howver, before they will do that, you will have to complete the transfer of ownership form as shown on this page: 

    http://support.dell.com/support/topics/global.aspx/support/change_order/en/tag_transfer

    If your Dell was shipped after mid-July 2004, then it may have a recovery partition on the hard disk drive from which you can conduct a destructive reimaging of the hard disk, which has the advantage of being much faster than a disc-based reinstallation.  Hopefully whoever installed the nongenuine copy of XP Pro on the computer did not delete the recovery partition.

    If you want to keep Windows XP Pro installed on the computer, then your best option is to participate in the Genuine Windows Ofer and purchase a WGA Kit for $149 USD.  You will be emailed a Product Key that can be used immediately to "genuine-ize" your currently nongenuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and CoA, which you can use to do a clean installation (recommended).

    Please be sure to backup or otherwise offload any data from the hard disk since a clean installation or reimaging will destroy all personal user data on the disk.

     

     

     

     

    Tuesday, June 12, 2007 4:40 PM

All replies

  • Abdulbari14,

     

    For assistance, please follow these steps:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, June 12, 2007 1:30 PM
  • My validation failed on this Dell Inspiron bought through ebay. The CoA reads XP Home Edition and DELL but the product key doesn't match the one below.
    cphillips5


    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-76R72-KVPVW-XW9VW
    Windows Product Key Hash: zzLwhQIEIBraE7ZeJeNdbx/rODA=
    Windows Product ID: 55274-640-9452834-23953
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 178a12fb-21e4-4890-b515-54df21ee4354
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>178a12fb-21e4-4890-b515-54df21ee4354</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-XW9VW</PKey><PID>55274-640-9452834-23953</PID><PIDType>1</PIDType><SID>S-1-5-21-776561741-706699826-839522115</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Inspiron 8600                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="3"/><Date>20030701000000.000000+000</Date></BIOS><HWID>BE0D3D07018400DC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57587</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>  

    Tuesday, June 12, 2007 3:55 PM
  • CPhillips5,

     

    Right now, your Dell Inspiron 8600 laptop computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, as in your case, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, a Volume License for XP is an upgrade-only license and can never be used as the original or base license for XP on a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Office 2003 Pro installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  In any case, please uninstall the nongenuine installation of Office 2003 as soon as possible.

    Your Dell Inspiron 8600 shipped from Dell with a licensed Windows XP Home edition operating system, as shown by the CoA affixed to the computer.  If you would like to return to the genuine XP Home Operating System that shipped with your Dell, there is no MS-supported "shortcut" to revert to XP Home from an XP Pro installation---it has to be done the old-fashioned way.  You will have to do a clean installation of XP Home using the Operating System Reinstallation CD.  If you do not have the OS Reinstallation CD, Dell will sell you one for about $15 delivered.  Howver, before they will do that, you will have to complete the transfer of ownership form as shown on this page: 

    http://support.dell.com/support/topics/global.aspx/support/change_order/en/tag_transfer

    If your Dell was shipped after mid-July 2004, then it may have a recovery partition on the hard disk drive from which you can conduct a destructive reimaging of the hard disk, which has the advantage of being much faster than a disc-based reinstallation.  Hopefully whoever installed the nongenuine copy of XP Pro on the computer did not delete the recovery partition.

    If you want to keep Windows XP Pro installed on the computer, then your best option is to participate in the Genuine Windows Ofer and purchase a WGA Kit for $149 USD.  You will be emailed a Product Key that can be used immediately to "genuine-ize" your currently nongenuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and CoA, which you can use to do a clean installation (recommended).

    Please be sure to backup or otherwise offload any data from the hard disk since a clean installation or reimaging will destroy all personal user data on the disk.

     

     

     

     

    Tuesday, June 12, 2007 4:40 PM