Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Restoring files after reformat nad reloading one care RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    I had a system crash and needed to reformat the hard drive and start afresh. I have reloaded One Care (although it has a different product ID than before) .  I have my backup files for this desktop on my wireless laptop but One care does not even see the file. Trust me I have set the path etc and can access the file to read it from desk top. I get the One Care message "OneCare could not find a backup device or network folder containing a backup to restore" yet it is clearly there
    Saturday, January 9, 2010 3:56 PM

Answers

  • Question
    Sign in to vote
    1
    Sign in to vote
    Configure One Care backup to use the same destination as the original backups, then perform a backup. When the backup completes you should be able to access and restore your original backups.

    Jim
    Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    • Marked as answer by r86576 Saturday, January 9, 2010 7:31 PM
    Saturday, January 9, 2010 4:36 PM
    Moderator