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Activate Windows- Diagnostic Error Error Code RRS feed

  • Question

  • I typed the product key but it still wouldn't work. I have tried everything. I used the product key on my computer but to no avail. Please help me. I cannot get through to anything, my computer screen is blank. Thanks

     

    Error code: 0x80004005

     Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GDTF9-B9QW7-BBVH6
    Windows Product Key Hash: 5kEO8pH8rfJkr7/tAGdnxv6zALo=
    Windows Product ID: 76487-OEM-2211906-00806
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: {689D7FE5-9EF4-439E-A56B-9F74B732AACD}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{689D7FE5-9EF4-439E-A56B-9F74B732AACD}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBVH6</PKey><PID>76487-OEM-2211906-00806</PID><PIDType>2</PIDType><SID>S-1-5-21-4116361783-1116239461-3026720825</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>P5LD2-FM-DH-VP</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0203   </Version><SMBIOSVersion major="2" minor="4"/><Date>20061219000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>C65A369F0184E05C</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>.</name><model></model></SBID><OEM/><GANotification/></MachineData>   <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 10540:Fujitsu Siemens Computers|10322:GENUINE C&C INC|10548:Siemens AG|10548:Siemens AG
    Marker string from OEMBIOS.DAT: Gateway,Gateway,Gateway,Gateway

    OEM Activation 2.0 Data-->
    N/A

     

    • Moved by Carey FrischMVP, Editor Saturday, February 5, 2011 12:23 AM Moved to relevant forum category (From:Windows Vista Validation Issues (Windows Vista))
    Thursday, February 3, 2011 9:10 PM

Answers

All replies

  • Hello PrincessWillaims,

     Would you try the below steps and tell use the results

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc   (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. Be sure to use the Product key from the sticker on the side or bottom of the PC and to use the Activate by Phone method to Activate.

    Thank you,


    Darin MS
    Thursday, February 3, 2011 10:11 PM
  • I tried it but it didn't work. My computer screen is blank there is nothing on it except the validation product key. I clicked on a website link on there then got to google through it. I don't have a start button as well. Please help me. Thanks
    Thursday, February 3, 2011 11:33 PM
  • ok, so you got to Google, that means you have a Internet Browser open. Now start at steps #2 from my above list of steps.

    Darin MS
    Friday, February 4, 2011 12:09 AM
  • "Darin Smith MS" wrote in message news:d19af5d4-6c19-4611-b62f-ab8921e1e679...
    ok, so you got to Google, that means you have a Internet Browser open. Now start at steps #2 from my above list of steps.

    Darin MS

    Darin - it's XP??

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, February 4, 2011 1:03 AM
    Moderator
  • I tried it but still nothing shows. Please help
    Friday, February 4, 2011 5:09 PM

  • Darin - it's XP??


    Argg. Yep I made the mistake of not looking at the "Windows OS version" line.

    I just assumed: Vista Forum = Vista issue.

     

    Ok, PrincessWillaims, disregard the steps I provided, they are for Vista.

    Please look at the Sticker on the side or bottom of the PC and tell me what it says (except for the Product key...Do Not post the Product key).

     

    Thank you,


    Darin MS
    Friday, February 4, 2011 9:25 PM
  • It is a Scaleo P fujitsu siemens computer. I hope this is what you asked for:

    X13 -04655

    10600793206

    00144314249749

    Thanks for your help.

    Friday, February 4, 2011 10:45 PM
  • "PrincessWillaims" wrote in message news:0288c9dc-8791-4405-87b3-18d382f0eca9...

    It is a Scaleo P fujitsu siemens computer. I hope this is what you asked for:

    X13 -04655

    10600793206

    00144314249749

    Thanks for your help.


    That may explain your confusion! Your sticker would appear to be for Vista Home Basic, rather than XP! - can you confirm that?
     
    If that is the case, then your machine is  installed with a non-genuine version of Windows Media Center - which means that you have a rather large problem :(
    Back up your data to an external drive, and reinstall the original OS using the manufacturer's recovery disks - which you should be able to get direct from them.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, February 5, 2011 12:16 AM
    Moderator
  • "PrincessWillaims" wrote in message news:a1c548a8-3d39-41e7-b1ce-891c28e38c26...

    I typed the product key but it still wouldn't work. I have tried everything. I used the product key on my computer but to no avail. Please help me. I cannot get through to anything, my computer screen is blank. Thanks

     

    Error code: 0x80004005

     Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GDTF9-B9QW7-BBVH6
    Windows Product Key Hash: 5kEO8pH8rfJkr7/tAGdnxv6zALo=
    Windows Product ID: 76487-OEM-2211906-00806
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: {689D7FE5-9EF4-439E-A56B-9F74B732AACD}(3)


    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{689D7FE5-9EF4-439E-A56B-9F74B732AACD}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBVH6</PKey><PID>76487-OEM-2211906-00806</PID><PIDType>2</PIDType><SID>S-1-5-21-4116361783-1116239461-3026720825</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>P5LD2-FM-DH-VP</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0203   </Version><SMBIOSVersion major="2" minor="4"/><Date>20061219000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>C65A369F0184E05C</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 10540:Fujitsu Siemens Computers|10322:GENUINE C&C INC|10548:Siemens AG|10548:Siemens AG
    Marker string from OEMBIOS.DAT: Gateway,Gateway,Gateway,Gateway

    OEM Activation 2.0 Data-->
    N/A

     


    Your installation is non-genuine.
    Someone has apparently used a Gateway Recovery disk to install Windows MediaCenter onto your Fujitsu computer, in breach of the license terms.
    What version of Windows is quoted on the COA sticker on the case?
    do NOT post the Key!
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, February 5, 2011 2:30 AM
    Moderator
  • I did use a Gateway Recovery Disk because my computer clashed and I didn't have any installation disk when I bought the computer. I didn't know it was in breach of the license terms. It is Windows Vista Home Basic 2005.

    Saturday, February 5, 2011 11:51 AM
  • Yes it is indeed Vista Home Basic not XP. I did try using the OS after I reinstalled my computer using the Gateway Disk but now I cannot use it. The only disk I have from when I bought the computer is called Drivers and Utilities Fujitsu Siemens? Is this the OS disk? How do I backup my computer to an external drive? I cheked their website but don't know what to install, Please help me. Thanks
    Saturday, February 5, 2011 11:58 AM
  • Hello PrincessWillaims,

    Order a set of recovery discs from Fujistu here:  https://ts.fujitsu.com/recovery/

    • Marked as answer by Darin Smith MS Thursday, February 10, 2011 1:22 AM
    Saturday, February 5, 2011 1:05 PM
  • Hello Dan,

    My recovery disk couldn't be found. I don't know what to do anymore.

    Saturday, February 5, 2011 2:40 PM
  • Telephone 1-888-FUJITSU and ask Fujitsu support if they can send you the proper system recovery media designed for your Fujitsu computer.
    Carey Frisch
    • Marked as answer by Darin Smith MS Thursday, February 10, 2011 1:22 AM
    • Unmarked as answer by Darin Smith MS Thursday, February 10, 2011 1:22 AM
    Saturday, February 5, 2011 10:13 PM
    Moderator
  • "Carey Frisch" wrote in message news:da735127-02ad-463c-9ae8-2ec088cb6b93...
    Telephone 1-888-FUJITSU and ask Fujitsu support if they can send you the proper system recovery media designed for your Fujitsu computer.
    Carey Frisch

    Carey - you might not have noticed, but the OP would appear to be in the UK, not the US.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 6, 2011 12:37 AM
    Moderator
  • "PrincessWillaims" wrote in message news:a6a925c5-d193-434e-834a-5095cb4117d1...

    I did use a Gateway Recovery Disk because my computer clashed and I didn't have any installation disk when I bought the computer. I didn't know it was in breach of the license terms. It is Windows Vista Home Basic 2005.


    There is no such thing as 'Vista Home Basic 2005' - Vista was not released to manufacturing until 2006.
     
    That said, if you contact the manufacturer, they should be able to provide the correct et of disks for your machine....
    http://uk.ts.fujitsu.com/support/ (hopefully) will get you where you need to be - use the machine's serial number for a proper location.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 6, 2011 12:40 AM
    Moderator
  • I am in the Uk. If you could provide me with the Uk telephone number I could be grateful. Thanks.
    Monday, February 7, 2011 1:48 PM
  • Please see my earlier post.
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 7, 2011 8:03 PM
    Moderator